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Neil Smith

Credit Team Leader @ Transurban

Credit Team Leader

Melbourne Area, Australia

Ranked #1,033 out of 20,660 for Credit Team Leader in United States

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Neil Smith's Email Addresses & Phone Numbers

Neil Smith's Work Experience


Credit Team Leader

October 2014 to Present

Melbourne Area, Australia

Shell Company of Australia

Assistant Credit Manager Australia

December 2010 to September 2014

melbourne, australia


National Credit Manager

June 2009 to November 2010

Melbourne Area, Australia

Neil Smith's Education

Monash University

Bachelor of Arts Politics History

1991 to 1994

Banyule High School

1984 to 1989

Neil Smith's Professional Skills Radar Chart

Based on our findings, Neil Smith is ...


What's on Neil Smith's mind?

Based on our findings, Neil Smith is ...

50% Left Brained
50% Right Brained

Neil Smith's Estimated Salary Range

About Neil Smith's Current Company


Frequently Asked Questions about Neil Smith

What company does Neil Smith work for?

Neil Smith works for Transurban

What is Neil Smith's role at Transurban?

Neil Smith is Credit Team Leader

What is Neil Smith's personal email address?

Neil Smith's personal email address is n****[email protected]

What is Neil Smith's business email address?

Neil Smith's business email addresses are not available

What is Neil Smith's Phone Number?

Neil Smith's phone (**) *** *** 253

What industry does Neil Smith work in?

Neil Smith works in the Transportation/Trucking/Railroad industry.

Who are Neil Smith's colleagues?

Neil Smith's colleagues are Jeff Sharp, Amanda Veldman, JEAN-JACQUES KOUASSI, Leon Nguyen, Anwar Haq, Mithran Naiker, Adrian Tingey, Mark MAICD, Angela Davis, and Suzette Corr

About Neil Smith

📖 Summary

As a dedicated manager with fifteen years experience leading back office functions, I seek to achieve optimal outcomes by constructing positive team environments through targeted change and/or process improvement resulting from collaboration with colleagues across different business functions. The identification of potential improvements, advocacy for change and delivery of projects designed to optimise efficiency within varying environments and corporate structures, has enabled teams I lead and represent, to deliver significant organizational cost savings to a variety of businesses. My key skills include: ● Leadership through positive communication ● Improving service delivery both directly within teams I manage and by recognising and supporting changes in business functions with which my team interacts ● Building teamwork both within teams I manage and with teams my function interacts by developing relationships with key internal and external stake holders based on symbiosis and mutual delivery ● Focusing on key changes to deliver improvements to business working capital and profitability ● Excellent negotiating skills enabling positive outcomes ● Keeping the team focused on key performance outcomes Specialties: * Resolution of complex customer queries involving long term negotiation with internal and external stakeholders * Mitigating the risk profile of active debtor accounts to enable enhance profitability through improved recovery * Reduction of doubtful debt write off and days sales outstanding (DSO) * Centralisation and simplification of processes * Improvement in ERP systemsCredit Team Leader @ From October 2014 to Present (11 months) Melbourne Area, AustraliaAssistant Credit Manager Australia @ Principle Accountabilities to the SCOA DS Australia Credit organisation: • Project Management; support improvement of cash flow/DSO through procedural change and implementation of OtC initiatives • Business Control Framework; monitor and ensure adherence to the BCF across the Credit Team • Debt Collection, Recovery and MI; Full responsibility for all operational decisions in relation to collection and debt recovery, including resolution of complex credit issues escalated by colleagues and improvements to information provided to assist business decision making • Functional Leadership; responsible for overall training and coaching of the credit department as well as the wider business as required From December 2010 to September 2014 (3 years 10 months) melbourne, australiaNational Credit Manager @ • Co-ordinate day to day work activities of team; 2 team leaders and 15 staff in extended team • Create and monitor team KPI’s on an individual and team basis and conducting 6 monthly performance appraisals for direct reports • Develop relationship between team and front office; deliver value proposition and develop strong professional relationships with business spread across 35 offices nationally • Mentor key staff to develop leadership pool in the Credit Team • Simplify the current ERP system; reduce the number of different ERP systems from four to one by participating in the design of new ERP • Resolve key disputes and support team collection activities From June 2009 to November 2010 (1 year 6 months) Melbourne Area, AustraliaCredit Team Leader @ • Co-ordinate day to day work activities of team; have managed between 7 to 31 staff members • Improve processes to maximize efficiency of current MIS system; SAP • Develop and monitor team KPI’s on an individual basis and conduct 6 monthly performance appraisals for each team member • Improve collection results in the New Zealand, UK, Learning and Commercial business units • Mentor key staff to develop leadership pool in the Credit Team •Resolve key disputes and support team collection activities From January 2008 to May 2009 (1 year 5 months) Credit Manager @ • Establish collections and management procedures in the credit area • Create and monitor new KPI’s for credit team and assess performance to those benchmarks • Monitor processing of account payments and creation of new trading accounts • Assess and develop team members to enhance there skill set and adopt new business practices • Manage day to day collection of accounts to ensure company cash flow improves over time • Resolve key account disputes to ensure timely payment From September 2006 to January 2008 (1 year 5 months) Credit Manager @ • Establish new collections and management procedures in the credit area; monitor new KPI’s for credit team and assess performance to those benchmarks • Improve the current debtor profile • Manage customer relationships with key buying groups to enhance service delivery • Liaise with external auditors • Co-ordinate the activities of the credit department; up to nine staff casual and full time From October 2005 to August 2006 (11 months) Victorian Credit Manager @ • Manage the daily activities of the Victorian credit staff and restructure department size and numbers to maximize efficiency • Reduce the Days Sales Outstanding (DSO) of Toll Fast to below monthly budgeted figure given to Toll Corporate • Develop relationships with large external stake holders • Report weekly collections performance to State Manager and National Credit Manager • Monitor the establishment of new credit accounts and verify credit history where required • Document credit procedures, ensuring compliance with Toll Corporate guidelines • Develop key performance indicators and ensure staff compliance • Ensure prompt resolution of internal and external queries • Prepare monthly reports for Divisional review • Supervise ongoing staff development From 2004 to 2005 (1 year) Accounts Manager @ • Monitor daily activities of the Accounts Receivables Department internally and the daily work load of two sub contract owner drivers externally • Accounts representative on senior management team • Monitored new credit accounts against credit database • Engaged in biannual reviews of staff performance and recommended remuneration changes to General Manager • Monitored staff performance against set KPI’s • Maintain professional staff behavior and monitor moral • Improve payment performance of company creditors • Update collections processes and improve efficiency where possible From 2000 to 2004 (4 years) Radio Room Supervisor @ From 1997 to 2000 (3 years) Sales Executive @ From 1994 to 1997 (3 years) Bachelor of Arts, Politics, , History @ Monash University From 1991 to 1994 Banyule High School From 1984 to 1989 Neil Smith is skilled in: Credit Risk, ERP, Collections, Collaborative Problem..., Team Building, Debt Recovery, Process Improvement, Coaching, Negotiation, Risk, Cash Flow, Risk Management, Credit, SAP, Team Leadership, Mentoring, Process Engineering, Accounts Receivable, Financial Risk, Virtual Teams, Debt Settlement, Management, Invoicing, Forecasting, Business Process..., Internal Controls, Training, Performance Management, Financial Analysis, Leadership, Credit Management, CRM, Restructuring, Business Analysis, Strategy, Business Strategy, Change Management, New Business Development, Managerial Finance, Business Planning, Project Management, Financial Reporting, Teamwork, Sales, Team Management, Banking, Contract Management, Outsourcing, Analysis, MIS

Neil Smith’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Neil Smith's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 1 month(s)

Neil Smith's Willingness to Change Jobs



Open to opportunity?

There's 89% chance that Neil Smith is seeking for new opportunities

Neil Smith's Social Media Links

www.transu... www.blogta... www.blogta...

Neil Smith's Achievements

Q4 FY 2012 VP award (Joint)

Issued by Shell Company of Australia · February 2013

GC "Best of the Best" - Finance Award

Issued by Global Commercial Downstream - Shell · April 2013

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