Expertise in network and systems administration and support. Record of delivering projects on time and within budget. Implemented and maintained global systems supporting thousands of users. Resourceful and tenacious problem solver. Effective communicator, interacting well with technicians and laypersons. Adept at utilizing social media to enhance internal and external communication. Designed and developed websites with broad functionality. Actively seeking full-time opportunities. Will consider relocating for the right opportunity in the following areas: Virginia, North Carolina, South Carolina, Georgia, Tennessee, Kentucky, Indiana, Ohio, Pennsylvania, or Missouri.

Contributing Editor @ Write product reviews, opinions, and other contributions to the best tech blog on the Information Super Highway. From January 2015 to Present (1 year) Social Media Coordinator @ Serve as a volunteer as a member of Committee for Young Life Warren County. I manage the organization's webpage and social media accounts (Facebook, Twitter) updating the community. Assist in planning and promoting fundraising events. Network with area businesses and business owners. (Volunteer) From 2013 to Present (2 years) IT Systems Specialist @ Provided desktop support and customer assistance to internal workforce of under 100. Prepared equipment for new employees. Handled all aspects of technical troubleshooting. Handled advanced troubleshooting of IT issues. From April 2015 to October 2015 (7 months) Contractor @ Contractor to USPTO From October 2011 to September 2014 (3 years) Washington D.C. Metro AreaContractor @ I am a contractor on the APR Team at the USPTO. From October 2011 to September 2014 (3 years) Washington D.C. Metro AreaIT Support Specialist @ Contractor to the Bureau of Reclamation, Department of the Interior From August 2011 to September 2011 (2 months) Washington D.C. Metro AreaNetwork Administrator @ Contractor to the USPTO. From January 2011 to August 2011 (8 months) Contractor @ Member of the Advanced Problem Resolution Team From January 2011 to August 2011 (8 months) Support Analyst, UltraDNS @ Evaluate, diagnose, and resolve issues concerning DNS Zone Records, A Records, CNAME, MX Records, NS Servers. Correct problems with Web forwarding, mail forwarding, Web monitoring, and other UltraDNS products. • Maximized productivity via use of Siebel Ticketing System and Webmetrics. • Performed basic test scripting in conjunction with Webmetrics. • Achieved excellent ticket resolution rates while providing expert assistance. From January 2009 to March 2010 (1 year 3 months) Desktop Support Specialist @ Provided computer and mobile communications support to 80 remote and on-site users. Reported directly to Vice President of IT. Diagnosed and resolved network, PC, laptop, and workstation issues. Administered phones using Avaya Tools, facilitated phone moves, and performed system upgrades. Configured workstations and laptops. Deployed software and operating systems patches to workstations. • Created accounts, optimized network operations, and improved server performance. • Planned and led company-wide migration of all systems from Office 2003 to Office 2007. • Configured all sales staff laptops with Goldmine. From August 2005 to November 2008 (3 years 4 months) Owner @ From 2005 to 2008 (3 years) Customer Security Specialist @ Investigated possible violations of AUP (acceptable use policy) at MCI corporate headquarters, including Spam reports, denial of service attacks, unauthorized access (hacking), and other security issues. Cooperated with local, state, and federal law enforcement agencies, judicial system, and legal staff regarding subpoenas, warrants, and provision of documentation. • Earned “Federal Bureau of Investigation Letter of Appreciation” for agency assistance. • Contributed to positive resolution of emergency conflicts, such as bomb threats or suicide threats. From February 2000 to April 2004 (4 years 3 months) Help Desk Technician @ From 1995 to 1996 (1 year)

Communications @ Montgomery College From 1988 to 1990 High School @ Seneca Valley High School From 1985 to 1988 Neal Jacob is skilled in: Microsoft Office, Windows 7, Social Media, Internet Services, Social Networking, Information Technology, Android, iPhone, Smartphones, DNS management, Customer Support, DNS, XP, Troubleshooting, BMC Remedy