A versatile and dependable IT professional with extensive experience in high availability applications at an enterprise level. Combined strengths in application development, application support, and performance monitoring across a broad number of programming and scripting languages, platforms, databases, and applications. Proven ability to work effectively with individuals at all levels and a passion for process improvement and technical documentation. Reputation as an analytical problem solver with the dedication and organization to get it all done.

Web Developer @ From May 2013 to Present (2 years 8 months) Application Analyst / Programmer Senior @ Developed and maintained tools to provide an enterprise view of system and service health. • Architected and implemented monitoring and performance analysis solutions for high-availability systems • Gathered requirements and maintained the project plan for systems level software development • Coded HTML 5 compliant dashboard applications for enterprise incident management and escalation • Provided ad hoc system performance and problem analysis for high availability enterprise applications and services • Created synthetic transaction scripts for application monitoring • Participated on cross-functional teams to assess and resolve major incidents • Developed process documentation for executive and technical staff • Interfaced with other systems engineers and teams to assist in issue diagnosis and resolution • Participated in on-call rotation • Supervised and mentored an undergraduate computer science student • Provided in-depth knowledge transfer and acted as a resource to new colleagues • Participated in departmental committee to evaluate new technologies and solutions From December 2010 to May 2013 (2 years 6 months) Systems Programmer / Analyst Intermediate @ Provided technical application support for the Sunrise Clinical Manager implementation including performance analysis and problem resolution for client devices. • Supported software and infrastructure components for the UM-CareLink/SCM enterprise application • Developed tools for troubleshooting and analysis of workstation, client, networking, and performance issues, utilizing WMI and Visual Basic scripting • Provided troubleshooting and diagnostic expertise for technical issues that arose in the SCM application and surrounding OS • Envisioned and developed device survey program for automatically gathering information from workstations and application logs efforts to proactively monitor the health and functionality of workstations in the UMHS environment • Analyzed device survey data and presented reports to MCIT management and executive leadership about the current state of inpatient unit computers, as well as future initiatives • Partnered with other MCIT teams to provide support for the clinical infrastructure • Supported and maintained the Sentillion vault farm for context sharing applications (CCOW) • Supported the downtime-to-paper application and virtual machines used in the downtime process • Represented the Technical team on various projects within UM-CareLink • Created and managed SharePoint application servers and sites • Created documentation and diagrams for the UM-CareLink server hardware sets and the Sentillion vault farms • Wrote extensive documentation for technical processes, application upgrades, and for many common team functions From March 2007 to December 2010 (3 years 10 months) Desktop Support Specialist Intermediate @ Deployed new devices into the UMHS clinical environment to support the Orders Management Project for clinical order entry. Coordinated day to day on-site details between construction, telecommunications, facilities, and deployment groups. • Deployed and maintained computers to clinical units dedicated for use with the UM-CareLink/SCM application • Implemented and supported Launchpad context sharing using the CCOW standard on UMHS computers • Provided desktop support for Core-Imaged computers including troubleshooting and escalation of technical issues • Imaged and deployed workstations, laptops, and printers • Coordinated workstation deployment to clinical units • Provided technical support for the SCM training environments and hardware • Partnered with OMP Technical team to maintain and refresh training databases in SCM • Created a series of manuals to guide various levels of MCIT non-technical staff in problem resolution and escalation for hardware, software, and networking issues • Coordinated, tested, monitored, and resolved issues with Websense (web filtration software) • Executed new queries and designed reports in the OMP Deployment Database From March 2006 to March 2007 (1 year 1 month) Desktop Support Specialist Intermediate @ Provided technical support for computer equipment and software used for neuropsychological evaluations. Provided technical support to Neuropsychology faculty and staff. • Administered all research and clinical computers • Installed and maintained all clinical software • Developed and maintained research support and test battery databases • Created and administered billing and patient database for recharge cases • Interfaced with MCIT during creation of M-Core scheduling software (requirements gathering and testing) • Defined policies and documented procedures for division administration • Provided general support to faculty and staff with computer and software issues From December 2002 to March 2006 (3 years 4 months)

Bachelor of Arts (B.A.), English (Technical Writing emphasis) @ Michigan State University From 1996 to 2001 *in progress* B.S., Computer Science @ Eastern Michigan University Nathan Bradshaw is skilled in: Java Application Development, SQL, Sunrise Clinical Manager, SiteScope, Performance Monitor, Splunk, Java, JavaScript, HTML, JSP, JSTL, VBScript, Ksh, Powershell, iBatis