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Natalie Scopelitis

Global Head of Channels IT

Director of Digital Transformation at Huawei

London, England, United Kingdom

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Natalie Scopelitis's Email Addresses & Phone Numbers

Natalie Scopelitis's Work Experience

Vodafone

Global Head of Channels IT

March 2015 to Present

London, United Kingdom

Vodafone Group Services

Global Head of Consumer IT Demand

July 2013 to March 2015

London, United Kingdom

Vodafone Group Services

Global Head of Consumer Online Demand & Deployment

January 2012 to July 2013

London, United Kingdom

Natalie Scopelitis's Education

University of Greenwich

Master’s Degree Internet Technology & eCommerce Distinction

2000 to 2002

Queen Mary, U. of London

BSc Computer Science

1994 to 1997

Campion International School

A Levels Pure Maths & Statistics Biology Chemistry

1987 to 1994

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Natalie Scopelitis's Estimated Salary Range

About Natalie Scopelitis's Current Company

Vodafone

*Delivering Group IT systems across Online, Retail and Call Centre Directing Group IT systems delivery for Online, Call Centres and Retail into 22 Vodafone countries and 16,000 Retail stores worldwide. Identifying omni-channel and cross-channel opportunities and ensuring a consistent technical customer experience across Vodafone Channels [€500m benefits per annum]. *Driving Channels team transformation Delivering organisational transformation and...

Frequently Asked Questions about Natalie Scopelitis

What company does Natalie Scopelitis work for?

Natalie Scopelitis works for Vodafone


What is Natalie Scopelitis's role at Vodafone?

Natalie Scopelitis is Global Head of Channels IT


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What industry does Natalie Scopelitis work in?

Natalie Scopelitis works in the Telecommunications industry.


About Natalie Scopelitis

📖 Summary

Global Head of Channels IT @ *Delivering Group IT systems across Online, Retail and Call Centre Directing Group IT systems delivery for Online, Call Centres and Retail into 22 Vodafone countries and 16,000 Retail stores worldwide. Identifying omni-channel and cross-channel opportunities and ensuring a consistent technical customer experience across Vodafone Channels [€500m benefits per annum]. *Driving Channels team transformation Delivering organisational transformation and continuous improvement through merging the Online, Retail and Customer Operations IT units and creating single Demand and Design and Architecture functions. The transformation is implemented through use of a 3 stage maturity model with clear deliverables including people transformation. * Managing cross-channel Demand and Architecture & Design teams Managing centralised Channels demand and architecture and design teams – with a focus on enabling omni-channel design and delivery. Pooling resources and skillsets to speed up time to market and enabling holistic IT delivery and customer experience and ability to identify cross-channel IT impacts. * Managing annual planning across Consumer IT Gatekeeper of the Consumer IT annual planning process, managing prioritisation and impact assessment for annual strategic list of programmes across consumer domains thereby enabling forecasting, sourcing strategy decisions, prioritised roadmaps, budget planning and capacity & release planning for the upcoming financial year. From March 2015 to Present (10 months) London, United KingdomGlobal Head of Consumer IT Demand @ * Directing global consumer demand and deployment across Vodafone operating companies Managing unit which gathers global Consumer technology demand and programme manages IT rollout across a number of Vodafone markets – currently focused on strategic delivery to Europe, with additional tactical delivery into the Middle East, Asia Pacific and South Africa. * Interfacing into Vodafone Consumer IT transformation programme Acting as the deployment arm of the Vodafone strategic Consumer IT transformation programme, influencing central build and delivery strategy, vendor strategy, market requirements management, working closely with central IT factory in defining the shape of the IT stack and the delivery roadmaps. * Delivering strategic accelerator programmes Defining and contributing into business cases and roadmaps enabling early delivery of business benefits across Vodafone operating companies through rapid delivery of technology e.g. acceleration of centralised channels capabilities into EU markets over 2014/2015. * Managing consumer technology demand pipeline & investment planning Enabling investment decisions and financial year planning through budget forecasting, resource forecasting, budget control, reporting on consumer delivery portfolio. Portfolio managed in the team circa €300m budget per annum. From July 2013 to March 2015 (1 year 9 months) London, United KingdomGlobal Head of Consumer Online Demand & Deployment @ * Directed global online demand and deployment across Vodafone operating companies Managed unit which gathers global Online technology demand and programme managed deployments across a number of Vodafone markets - regions included western and central Europe, east and south east Europe, Middle East, Asia Pacific and South Africa. * Drove centralisation of online technology across Vodafone operating companies Enabled centralisation and streamlining of Online products, software and underlying architecture through increasing the global systems footprint across Vodafone operating companies, thereby enabling cost saving across the company through a centralised “build once, deploy many” strategy. * Supported delivery of commercial targets through technology delivery Managed technology deployments to enable achievement of commercial targets such as increase of sales through conversion improvement, deflection of calls away from call centres through enablement and optimisation of self care Online capabilities. * Directed online global centre of excellence Directed unit which was responsible for strategic technology architecture, product and vendor selection for Vodafone Group Online, conducted evaluations of global product landscape for selection of products and services across best in class vendors. Responsible for architecture excellence across globalised systems stack for Online. * Set up and managed Vodafone Group online optimisation team Created and managed global Online Optimisation team driving initiatives such as globally reducing average site performance across 19 countries – halved average performance time in FY12/13 (from 9.6 seconds to 4.9 seconds). Other initiatives included SEO, best practices guidance, real user monitoring and mobile web monitoring. From January 2012 to July 2013 (1 year 7 months) London, United KingdomProgramme Director BT Business Online Customer Experience & Technology @ * Directed Online Customer Experience Team Managed Online Customer Experience centre of functional excellence within BTB CIO programme: Online technology innovation, Online Customer Experience initiatives included Online sales and self service propositions. Defined and directed Online Customer Experience technology strategy for BT Business. * Directed Online Technology Transformational Initiatives Drove transformational Online technology programmes for BT Business Service Design: directed Online CE team to deliver the BT Business Online strategic stack of systems: core product offering sales journeys online automation (PSTN, Broadband, Packages and VAS), self service automation: order management, faults management. * Provided programme leadership on transformation initiatives supporting BTB Online Strategy Drove and contributed to BT Business Online acceleration strategy. Developed and inputted into Online business cases for propositions such as eSaver (Online differentiated priced core product propositions), managed team to deliver programmes aimed at driving down cost to serve through transforming processes and technology from manual to automated transactions. Achieved transition from 0% to 100% automated sales transactions. * Online technology In-life change and maintenance management Managed Customer Experience team and virtual design and development teams to deliver in-life support and maintenance for BT Business Online. Lead on business case development, budget management and prioritisation of in-life work. Managed Online IT change control board and change management process. * Leadership direction to CIO and BT Business directors for innovation and technology for Online Consultancy and business analysis on new technology for BT Business Online with a view to improvement of management of the Customer Experience, e.g. Content Management Systems migration from Vignette to Interwoven. From February 2010 to February 2012 (2 years 1 month) Head of Business Improvement - BT Business CIO Programme @ * Head of Business Improvement team for BT Business CIO Managed Business Improvement centre of functional excellence within BTB CIO programme: process, data analytics and business analysis resources. Defined and directed strategic business efficiency and direction across propositions, online, service transformation and strategic initiatives. Lead organisational and cultural changes required across the business [Operating Model]. Developed effective operations performance measurement. * Lead prioritisation board of technology innovation Provided upward and lateral programme and change management leadership for technology initiatives [e.g. salesforce.com] and propositions for BT Business on BT strategic direction. Re-engineered impact assessment methodology of all BTB technical initiatives and reprioritisation [£2m cost saving through internal process efficiencies]. * Programme leadership on transformation initiatives supporting BTB 09/10 Programme Utilised BI resources to map all volumes, impacts, user stories to complete customer facing end-to-end processes, determining BT Business Operations reorganisation/streamlining as a result of the projects and new system functionality [Service transformation– accuracy, speed and quality improvements across BT Business]. * Leadership direction to CIO and BT Business directors for business improvement initiatives Worked with BT Customer Experience Directors and leadership to build other additional common capabilities across the global lines of business and BT subsidiaries [Vodafone technology sandbox, Morgan Hill PoC tools]. * Leadership direction to CIO and BT Business directors for innovation and technology Represented CIO through providing leadership and vision on a variety of start-up projects for the Director CIO BT Business [member of ATIS CIO Council]. From April 2009 to January 2010 (10 months) BTB CIO Programme - Head of PMO, Managing Strategy Consultant @ * Headed up Business Operations & Programme Management Team for BT Business CIO Managed Business Operations and Programme Management Office team ensuring smooth day to day running across the programme such as finance tracking, resourcing, work entry/front door [Calendars of Demand and Commitment]. * Managed Business Case for the L2C Business Strategic Stack programme Provided leadership in business improvement, business analysis, benefits analysis, customer experience and business case development for the BT Business Strategic Stack programme [BT Business Stack programme: £120m in benefits]. * Delivered Business Improvement across BT Business CIO Programme Consulted on Business and End to End customer experience and service process re-engineering and troubleshooting. * Managed Operational reporting & activities across the programme Managed resources performing operational activities and ensuring operational balance across the programme i.e. resource management and allocation, time booking, T&S, work at risk control and Operational upwards reporting. From May 2008 to April 2009 (1 year) E2E Customer Experience Managing Consultant @ * End to End Customer Experience leadership Identified customer experience issues through end to end analysis and provided recommendations on CE improvement across BT processes. Consulted with internal business partners (BT HQ) to create efficient business processes, cost saving and business improvement through improvements in cycle time and right first time metrics. * Management of Group Functions and Group Finance E2E process portfolios Reviewed prospect IT work for Group Functions and Group Finance portfolios and analysed for development suitability. * Business case management & support to the HQBE head of Business Engagement Providing benefits analysis, cycle time and right first time baselines and targets for key processes in support of business cases put forward by the Head of Business Engagement [e.g. global CMS project: generating £10m cost saving p.a.]. * E2E delivery of Business Transformation & Improvement through IT Defining transformation and influencing business units and external suppliers to business change providing guidance, training and customer experience expertise. Supported delivery of end to end solutions to improve customer experience and business efficiency. Management of contracting business analysts and external suppliers. From May 2007 to May 2008 (1 year 1 month) Openreach CIO Programme - Business Engagement Lead @ * End to end IT consultancy Providing consultancy to internal and external customers and stakeholders for IT solutions to create efficient business processes, cost saving and business improvement. * IT/Portal Strategy definition and analysis Defining, managing and ownership of the Openreach Portal strategy and related IT systems strategy. Working with key teams within the business to ensure a common approach and direction in IT strategy. Accountable for strategic IT decisions, direction, investment and analysis. * Business Engagement with key stakeholders and customers Engaging with business stakeholders providing an entry point for business requirements to the Openreach CIO team with a view to opening lines of communication across Openreach and wider BT community, ensuring all teams are working to a common purpose and all portal capabilities are communicated to interested parties. * Management of contractors and external suppliers within virtual teams Management of contracting business analysts and external suppliers working on customer experience, strategy and business analysis. * E2E delivery of Business Tranformation & Improvement through IT Defining transformation and influencing individuals within the business and external suppliers to business change providing guidance, training and customer experience expertees. Delivering end to end solutions to improve customer experience and business efficiency. * Business case development and budget management, requirements analysis and development Creation of business cases to support funding for IT work packages. Management of associated budget and analysis and development of IT requirements. From November 2005 to May 2007 (1 year 7 months) Lead Business Improvement Consultant/eBusiness Manager @ * Implementation of BT’s NetCentricity programme Defining and influencing individuals within the business and external suppliers to business change providing guidance, training and analysis of Netcentricity principles - a programme aimed at e-enabling BT’s manual processes and services. * Consulting on BT’s strategic web programmes to facilitate business improvement Assessing BT’s web presence and software to provide input on further web development and produce specifications and business cases for new web products and services. * BT corporate web portal and web software requirements analysis and development Analysis and development of web requirements detailing required work in order to improve the quality and performance of BT’s corporate web services. * Implementing large portal NetCentricity projects Independently running large projects such as Distributor and ICT portals as a Virtual Team Lead managing internal business partners as well as external suppliers (BEA/Fathom/Agency/Oyster). * Leading consultant for UI & usability providing input into NetCentricity programme Set direction for BT corporate portals UI and Usability standards as specialist consultant. This involves defining style guides and UI practices to ensure consistency across eServices web portals. From August 2004 to October 2005 (1 year 3 months) Senior User Experience Consultant @ * Delivery management of major BT portal & marketing portals and web based software (e.g. Yahoo Messenger & BT Communicator) * Strategic portal management solutions evaluation * Detailed technical analysis and systems design * User interface design, usability testing and information architecture * Line management of production team & contracting staff From September 2002 to August 2004 (2 years) Multimedia Specialist - dotmusic.com @ * Production and management of all multimedia projects & content (audio, video and photographic) on www.dotmusic.com (Adobe Premiere, Miro DV500, SoundForge). * Web Design in Flash (action scripting), Photoshop, HTML and JavaScript. * Management of chart data using databases and content management system. * XML development for Windows Media Player streaming. * Online technical support for customers * Management of dotmusic social media From February 1999 to August 2002 (3 years 7 months) Master’s Degree, Internet Technology & eCommerce, Distinction @ University of Greenwich From 2000 to 2002 BSc, Computer Science @ Queen Mary, U. of London From 1994 to 1997 A Levels, Pure Maths & Statistics, Biology, Chemistry @ Campion International School From 1987 to 1994 Natalie Scopelitis is skilled in: Stakeholder Management, Telecommunications, Project Delivery, PRINCE2, Requirements Analysis, Business Analysis, Business Transformation, Agile Methodologies, Mobile Devices, Agile Project Management, IT Strategy, Program Management, Change Management, Team Management, Project Portfolio Management


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In a nutshell

Natalie Scopelitis's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

1 year(s), 7 month(s)

Natalie Scopelitis's Willingness to Change Jobs

Unlikely

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