Monica Galiano Estrada
Cross-border Customer Service Manager at Bigbank | Tartu, Tartumaa, Estonia
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Monica Galiano Estrada serves as the Cross-border Customer Service Manager at Bigbank, where she leverages her extensive background in translation and interpreting to enhance customer relationships across Germany and Austria. With over 20 years of experience, Monica has honed her expertise in customer service, ensuring that clients receive tailored support that meets their unique needs in the financial sector. Her role not only involves direct interaction with clients but also encompasses strategic initiatives aimed at improving customer satisfaction and loyalty.
At Bigbank, Monica is currently spearheading key projects that focus on optimizing customer relationship management (CRM) processes. By integrating advanced CRM tools and methodologies, she is working to streamline communication and enhance the overall customer experience. Her fluency in multiple languages, including French and German, allows her to bridge cultural gaps and foster strong connections with a diverse clientele.
Monica's commitment to excellence is further reflected in her skills in proofreading and editing, which ensure that all communications are clear and professional. Additionally, her background in early childhood education informs her approach to customer service, emphasizing patience and understanding in every interaction. As she continues to develop innovative strategies for cross-border service delivery, Monica remains dedicated to positioning Bigbank as a leader in customer-centric financial solutions in the European market. Through her efforts, she not only enhances the company's reputation but also contributes to the broader goal of creating a seamless banking experience for clients across borders.
Cross-border Customer Service Manager at Bigbank in December 2021 to Present
Senior Transaction Processing Agent Register (TA) at RBC in August 2020 to August 2021
Senior Bilingual Customer Contact Centre Representative at RBC in May 2020 to August 2020
Family sabbatical time abroad at Traveling and home-schooling in August 2019 to March 2020
Bilingual Client Services Representative at B2B Bank in October 2017 to July 2019
Supply teacher and secretary at French School at École élémentaire catholique du Sacré-Coeur in February 2017 to November 2017
Berlitz instructor at Berlitz Corporation in March 2017 to October 2017
Founder. Freelance Language Coach, Translator and Interpretor at Language Expert Services (LES) in January 2016 to January 2017
Bilingual Administration Officer with Mutual Funds Team. (Centralized Operations Dept.) at B2B Bank in November 2015 to December 2016
Bilingual Frontdesk Coordinator at Swatch Group in March 2014 to December 2014
Receptionist bilingual at Pacific Rubiales Energy in March 2014 to March 2014
French instructor at GlencoreXstrata Plc in December 2013 to March 2014
Multilingual Community Interpreter Services (GTA) at MCIS Language Services in March 2012 to January 2014
Beritz Language Instructor (Spanish & German) at Berlitz Corporation in January 2012 to December 2013
Emergency Travel Assistance Coordinator @ Intrepid 24/7 (GTA) at Ingle International in November 2012 to October 2013
Membership and Admin. Assistant (Toronto, GTA) at Volunteer Toronto in March 2012 to November 2012
Hotel Receptionist (Spain) at Reception at Hotel Garbí in January 2011 to January 2011
Owner of Language Services Agency (Germany) at Translator Freelance Sprachendienst in February 2006 to January 2011
Freelance Translator (Spain & Germany) at Li-Il GmBH in January 2004 to December 2010
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Early Childhood Education
Translation
Legal Documents
Medical Documents
Correspondance
Conference Interpreting
Bilateral Interpreting
Proofreading
Website Localization
Subtitling
Customer Service
Sailing
Figure Skating
Arts & Crafts
International Cuisine
Language Teaching
Interpreting
Trados
Foreign Languages
Legal Translation
French
Medical Records
Cuisine
Spanish
Research
Teaching
German
Editing
Microsoft Office
English
Volunteer
Grant writing
Customer Service Operations
Supply Management
Logistics
Process Scheduler
Scheduling
Event Planning
Planning
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What is Monica Galiano Estrada email address?
Email Monica Galiano Estrada at [email protected] and [email protected]. This email is the most updated Monica Galiano Estrada's email found in 2025.
How to contact Monica Galiano Estrada?
To contact Monica Galiano Estrada send an email to [email protected] or [email protected].
What company does Monica Galiano Estrada work for?
Monica Galiano Estrada works for Bigbank
What is Monica Galiano Estrada's role at Bigbank?
Monica Galiano Estrada is Cross-border Customer Service Manager
What is Monica Galiano Estrada's Phone Number?
Monica Galiano Estrada's phone (**) *** *** 264
What industry does Monica Galiano Estrada work in?
Monica Galiano Estrada works in the Executive Office industry.
Monica Galiano Estrada Email Addresses
Monica Galiano Estrada Phone Numbers
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