IT Support Engineer @ Marqeta, Inc From March 2020 to June 2020 (4 months) Oakland, California, United StatesTechnical Support Engineer @ Bloomberg Level 1-2 support for Lenovo and HP machines.Supporting A/V experience, Event room setup and troubleshooting of software and hardware. Bloomberg terminal software and hardware support for Bloomberg external customers, including Cisco routers and Bloomberg Open...
IT Support Engineer @ Marqeta, Inc From March 2020 to June 2020 (4 months) Oakland, California, United StatesTechnical Support Engineer @ Bloomberg Level 1-2 support for Lenovo and HP machines.Supporting A/V experience, Event room setup and troubleshooting of software and hardware. Bloomberg terminal software and hardware support for Bloomberg external customers, including Cisco routers and Bloomberg Open and Professional licenses, configuration issues and two-factor authentication issues. Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions. Updated software versions with patches and new installations to close security loopholes and protect users. From September 2019 to November 2019 (3 months) San Francisco, CaliforniaInformation Systems Specialist ll | Project Manager @ Alameda County Provide Level 2 IT Systems support for hardware and software. Managed Windows 10 Laptop upgrade for 300 employeesDesigned Hardware inventory system and deployment strategy along with deployment process documentation. From January 2018 to July 2019 (1 year 7 months) Oakland, CaliforniaTechnical Support Engineer @ SolarCity * Onsite and remote Level 2 technical assistance in analyzing, diagnosing, replicating and troubleshooting internal customer's hardware/software issues to resolution on Microsoft Windows 7 + 8 OS and MS Office 2010 + Office 365, OKTA*Troubleshoot Mac OS 10.9+ including Microsoft Office 2011 in an exchange environment*Perform Malware and Virus remediation*Troubleshoot iOS and Droid mobile devices* Manage assigned support incidents and maintain up-to-date status in the Freshdesk Ticketing Systems console*Troubleshoot Networking issues on Windows and Mac OS*Troubleshoot Zoom issues* Deploy software via MDT, SCCM and Group Policy *Administer accounts in Mitel PBX, Active Directory, Exchange Server, SalesForce and homegrown software such as SolarBid, LaunchPad, SolarWorks and EdLite/Sketchup. From January 2014 to September 2017 (3 years 9 months) San Mateo, californiaSupport Desk Analyst @ Peet's Coffee Upgrade/Troubleshoot applications both onsite and remoteCreate/Maintain Active Directory Accounts in Windows Server 2008Train remote and onsite users in MS Office and Windows XP, 7 and Mac O/sCreate/Maintain phones/voicemail Accounts on Avaya serverDesigned Windows 7 Image and led the upgrade from Windows XP to Windows 7Mentored new Support Desk Agents From August 2007 to August 2013 (6 years 1 month) Emeryville, CaliforniaHospitality Technician @ Adventure Lab Remote
IT Support Engineer
March 2020 to June 2020
Oakland, California, United States
Technical Support Engineer
September 2019 to November 2019
San Francisco, California
Information Systems Specialist ll | Project Manager
January 2018 to July 2019
Technical Support Engineer
January 2014 to September 2017
San Mateo, california
Support Desk Analyst
August 2007 to August 2013
What company does Mona Reed work for?
Mona Reed works for Marqeta, Inc
What is Mona Reed's role at Marqeta, Inc?
Mona Reed is IT Support Engineer
What industry does Mona Reed work in?
Mona Reed works in the Government Administration industry.
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