Consumer Insights Manager
Bellevue, Washington
Blue Cross and Blue Shield Association
Manager, Research Center
August 2009 to June 2014
Chicago, IL
National Association of Public Hospitals and Health Systems
Senior Research Associate
July 2006 to August 2009
Washington, DC
DoubleDown Interactive
Consumer Insights/Customer Engagement Manager
Managed over 79 qualitative and quantitative research studies with both consumers and business decision makers from RFP to vendor selection to creation of deliverables. Programmed all internal surveys. Developed SPSS reports from surveys. Presented findings of consumer research to senior management. Managed over 79 qualitative and quantitative research studies with both consumers and business decision makers from RFP to vendor selection to creation of deliverables. Programmed all internal surveys. Developed SPSS reports from surveys. Presented findings of consumer research to senior management.
What company does Molly Ptacek Singer work for?
Molly Ptacek Singer works for Blue Cross and Blue Shield Association
What is Molly Ptacek Singer's role at Blue Cross and Blue Shield Association?
Molly Ptacek Singer is Manager, Research Center
What industry does Molly Ptacek Singer work in?
Molly Ptacek Singer works in the Market Research industry.
đź“– Summary
Manager, Research Center @ Blue Cross and Blue Shield Association Managed over 79 qualitative and quantitative research studies with both consumers and business decision makers from RFP to vendor selection to creation of deliverables. Programmed all internal surveys. Developed SPSS reports from surveys. Presented findings of consumer research to senior management. From August 2009 to June 2014 (4 years 11 months) Chicago, ILSenior Research Associate @ National Association of Public Hospitals and Health Systems Oversaw multiple telephone and online surveys focusing on emergency department throughput, quality improvement, and emergency preparedness efforts at public hospitals to develop an understanding of best practices and tell the story of safety-net hospitals to health service researchers, funding entities, and policymakers. From July 2006 to August 2009 (3 years 2 months) Washington, DCConsumer Insights/Customer Engagement Manager @ DoubleDown Interactive Oversee primary qualitative and quantitative research for all DoubleDown products. Evaluate, review and disseminate third-party research to aid product development and garner competitive insights. Promoted to Manager of Customer Service, leading a team of 12 customer service agents (including two supervisors) while also continuing to develop and execute the organization's insights roadmap.
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
4 year(s), 0 month(s)
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