Project Manager at Affirma
Greater Seattle Area
Business Systems Analyst Associate
October 2015 to Present
August 2015 to October 2015
Human Resource Service Desk Specialist (HR Services/HelpDesk Team)
February 2015 to July 2015
Employee Relations Specialist
October 2014 to February 2015
Senior Human Resource Operations Support Analyst
March 2013 to October 2014
August 2012 to March 2013
What company does Molly McGrath work for?
Molly McGrath works for Starbucks
What is Molly McGrath's role at Starbucks?
Molly McGrath is Business Systems Analyst Associate
What industry does Molly McGrath work in?
Molly McGrath works in the Computer Software industry.
People driven and People Obsessed! I have a strong passion for operations, streamlining processes and instructional design to improve support FOR people. Dedicated individual who thrives in a dynamic corp. setting with a demonstrated track record excelling in a support function role. I have a vast amount of experience in the design, implementation and management of logistics according to established service level agreements. I'm constantly taking initiative and proactively anticipating the needs of the customer. I have the ability to handle heavy workloads in a fast paced environment and I deal well with ambiguity. I have key skills required for coordination such as leadership, efficiency, organization and excellent communication. I derive from a corporate recruiting and human resource blend with the ability to partner successfully and professionally with various client groups.Business Systems Analyst Associate @ From October 2015 to Present (1 month) Seattle, WashingtonHR Generalist @ I'm responsible for supporting some of our large teams in the U.S. In this role, I support all aspects of various human resource functions by monitoring workflows and performing analysis on source data and developing work-plans for audit and action. • Collects, audits and analyzes HR data and makes recommendations to management. • Analyze and troubleshoot existing reports and ensure data accuracy and timeliness. • Assist in adhoc HR report creation and maintenance analysis. • Responsible for database administration, data consolidation, data analysis and management reporting. • Utilizes software to generate metrics and develops actionable recommendations. • Partner with HR Team to foster a high-performing culture while driving HR initiatives across business units. • Support company-wide HR projects, initiatives and programs from completion to delivery. • Communicate and carry out the organization's policies, procedures and standards. From August 2015 to October 2015 (3 months) Human Resource Service Desk Specialist (HR Services/HelpDesk Team) @ • Subject matter expert for corporate headquarters teaching and advising HR professionals and managers on policy and HR systems. • First point of contact for all HR questions including Payroll, Manager Self-Service, Employee Data, New Hire, Learning, Performance Management processes and Benefit inquiries. • Functional support for HR Systems for employees, managers and HR Business Partners with resolutions that are timely and accurate to help enhance the employee experience. • Answered and resolved a high volume of HR related inquiries (e.g., Payroll, Systems and HR policies etc.) via emails and phones to ensure first call resolution. • Troubleshot and provided functional support to maintain service levels while referring employees to appropriate departments as needed. • Provided HR Systems support to employees, managers and HR Business Partners with step by step guidance for basic business processes and navigation. • Assisted HR Business Partners with retrieval of employee indicative data from HRMS system. • Acquired and maintained knowledge of relevant HR programs, processes, technology and policies in order to function as a resource for customers. • Provided accurate diagnosis for low to critical HR Issues in a timely and efficient manner. • Participated in process improvement opportunities to enhance the quality and efficiency of the HR Service Center and the employee experience by partnering with team members and/or external HR functional groups. • Participated in HR and Enterprise projects to ensure alignment and understanding of related changes for HR Help Desk team members, and participate in process design and UAT. From February 2015 to July 2015 (6 months) Bellevue, WashingtonEmployee Relations Specialist @ I provide support to employees located at client sites for Microsoft, Amazon, Starbucks and T-mobile. I ensure all parties are meeting its commitment to the client relative to project status and consultants’ effectiveness and productivity and in meeting its commitment to the employee for assignment satisfaction and identifying new opportunities. Responsible for oversight of field employee assignment success and builds and maintains relationships with and provides support and vital communication between the field employee, the client and Corporate Headquarters. From October 2014 to February 2015 (5 months) Bellevue, WASenior Human Resource Operations Support Analyst @ Drive impactful high levels of service exceeding production and minimizing SLA time through efficiency, implementing creative solutions to meet business initiatives and author comprehensive human resource related cases • Hand selected to run and train multiple HR processes as a Subject Matter Expert • Research, resolve and categorize in depth Benefits and Human Resource related inquiries through Microsoft Dynamics CRM utilizing multiple Microsoft branded channels and tools • Cross trained to assist with managing the Staffing Operations queue acting as a gatekeeper for Global Security and screening for privileges to True Screen for background checks • Manage all corporate U.S. employee benefits for Microsoft Global Corp including: 401K, Health Savings Account, Medical/Dental, Coordination of Benefits, Service Awards, Stay Fit, Legal Plan, Performance Review, Ergonomics, etc. • High level of detail used when assisting employees with account updates to their information, status change events (marriage, divorce, birth of child, and coordination of benefits) in Microsoft Administration system. • Assisting recruiters and staffing consultants with key items that make Microsoft valuable in relation to their candidates’ benefit needs • Candidate expense tracking and check processing using CERT and shipping tool • Managing multiple queue views with different SLAs to meet depending on the line of business i.e. ASK US HR, Benefits, Staffing Operations • Assist with managing stock awards for employees using the Microsoft Stock Tool to grant access, break down on hire offer letters and explain complex stock inquiries on taxes, laws and regulations • Work with international candidates/new employees in SSN related inquiries to ensure they can enroll in their benefits • Trouble shooting for server/tool errors and Hrweb portal support From March 2013 to October 2014 (1 year 8 months) Redmond, WARecruitment Coordinator @ Interview scheduling and coordination managing over 165 candidates at once in a fast paced corporate environment • Coordinate and schedule international hiring events working globally with candidates to attend events held in Singapore, Dubai, etc. • Work closely with recruiters and college staffing consultants to ensure their candidate’s needs are being addressed and schedules are being built • Build customizable efficient schedules based on each individual team’s preference, availability and needs • Use outlook and our online schedule building tool to send meeting requests, view/coordinate candidate interview days and schedules, organize tasks and book conference rooms • Meet strict SLA deadlines for candidate schedule building, response time/follow up and uploading documents • Upload employee resumes and updating candidate information in various systems such as E-REC • Partner successfully with hiring manager and recruiters to ensure the smoothest and best candidate experience • High levels of details when uploading candidate documentation, coordinating schedules along with confirmations and documentation sent From August 2012 to March 2013 (8 months) Tukwila, WA Molly McGrath is skilled in: Human Resources, Recruiting, Management, Leadership, Employee Relations, Interviews, Training, Talent Acquisition, Talent Management, Technical Recruiting, Personnel Management, Performance Management, Applicant Tracking..., Onboarding, Employee Benefits, Marketing, Marketing Strategy, Business Systems, Workday, SAP, Severance, People Management, Employee Training, Vendor Management, Contract Recruitment, Account Management, ADP Payroll, Ceridian Payroll System, Employment Law, Workforce Planning, Microsoft Office, Temporary Placement, Screening, Hiring, Customer Service, Time Management
Introversion (I), Intuition (N), Thinking (T), Judging (J)
0 year(s), 7 month(s)
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