Having over 9 years of experience in information technologies with responsibilities ranging from overseeing service delivery for maintenance projects to managing complete project deliveries. Drove application availability improvements for premium servicing web based portals for a US based client which services high valued credit card members across the globe. Gained extensive hands on knowledge of triage procedures with focus on service restoration, impact assessments, SCM and Availability metrics management. Have extensive experience to drive a metrics driven management initiative focused on reducing year-on-year cost of application support by implementing re-engineering/process improvement activities. Led globally dispersed teams across various stages of the system development and maintenance life cycle by working on Design, Development, Implementation and Transition strategies. Provided solutions for projects in domains such as Banking and Financial services, B2B, B2C applications for remarketing of used automobiles. Worked extensively on B2B applications built using J2ee technologies such as enterprise java beans, html, java server pages, javascript, jdbc , java server faces, rich faces, relational databases (Hibernate 3.1), sql, tomcat, web servers, IBM websphere , xhtml, xml, xslt and framework such as MVC, spring. Proficiency in : • Service Management (Incident, Problem and Change Management) • Capacity planning and management • Application performance management • Preventive Maintenance • Proof of Concept (POC) creation/ demonstration • Project proposal development • Requirements gathering • Project estimation and sizing • Organizational training & recruitment

Service Delivery Lead @ • Reporting key measures to the client mangers and leadership for software application performance and stability. • Implementation of consumer focused and innovative ideas that will enhance customer value and accelerated growth of software product. • Develop strong relationship with a variety of different customers to understand needs and translate needs into business opportunities. • Ensure minimal time to resolution of business capability impacts. Pursue root cause analysis targeting reduced loss of impact minutes and implementing permanent solution. From December 2010 to Present (5 years 1 month) Toronto, Canada AreaService Delivery Lead @ Key Responsibilities as Service Delivery Lead @ American Express (Client) Experienced in adding value to offered service by implementing Metrics driven Management (MDM) focused on reducing year-on-year cost of application maintenance. Worked towards application stability and driven 100% application availability for a very long period for a premium servicing tool in AmEx. Led globally dispersed teams across various stages of the system development and maintenance life cycle by working on Design, Development, Implementation and Transition strategies. Experienced in implementing ServiceNow (ITSM) strategies to day to day work and supporting applciations. From December 2010 to Present (5 years 1 month) Toronto, Canada AreaConsultant @ Core Responsibilities: • Interacted with the business for gathering requirements. • Interacted with business analysts and worked on the application specifications, analysis and development of the system. • Contributed in the architecture and design of the application. • Involved in creating 3-Tier Application having different tier for Business Logic Layer, Data Access Layer and Presentation Layer. • Involved in the development of business logic and Rich UI. • Involved in creating custom component under JSF for specific usage. • Developed the application in JSF, Facelets, AJAX, RichFaces and XML with the business logic implemented using Java/J2ee. • Responsible for functional and technical enhancements, coding and unit testing. • Responsible for Code Review of team mates as a part of TDD (Test Driven Development) practice followed by the team. Environment: Java/J2EE, Oracle 10g, Tomcat 6.0, JSF, XHTML, HTML, Java script, Windows XP. AJAX 2.0, Rich Faces. Hibernate 3.1 From July 2008 to December 2010 (2 years 6 months) Senior Developer @ Core Responsibilities: Interacted with the business for gathering requirements. Interacted with business analysts and worked on the development of the system. Responsible for maintaining the visibility of data within the applications during development cycle. Responsible for functional and technical enhancements, Coding and unit testing. Environment: Java/J2EE, Oracle 8i, Weblogic 8.1, JSF, HTML, Java script, Windows XP. From October 2005 to June 2008 (2 years 9 months)

B.E., Electronics and Communication, Programming Languages(Java, C) and DBMS @ University of Rajasthan From 2001 to 2005 PCM @ St Anselm's Ajmer From 1986 to 2000 Mohit Goyal is skilled in: EJB, JSP, Eclipse, JDBC, Weblogic, XML, Tomcat, SQL, JavaScript, Sun Certified Java Programmer, HTML, XSL, AJAX, SDLC