Mirela Halilovic's Email Addresses & Phone Numbers

📖 Summary

Order Processing and Credit Control (Accounts Receivable) @ • Reviewed contracts and ensured revenues are recognised in accordance with US GAAP & IFRS. • Responded to billing inquiries and discrepancies • Developed process documentation and created ad hoc reports • Reconciled accounts on a daily, weekly and monthly basis • Ensured revenue is recognised in accordance with company policies • Managed account reconciliations and debt • Established new customer accounts • Ensured reduction on accounts receivable • Ensured cash collection targets are met • Assisted in internal auditing testing • Identified and manage credit notes and write-off concerns • Documented customer payment issues • New employee training From July 2013 to Present (2 years 6 months) User Services Rep @ -Generate new and renewal sales by determining user requirements and recommending appropriate products and solutions -Respond to issues and questions from end users via phone and online channels -Effectively interact with users of all technical skill levels to assess severity level and define, research,and resolve issues and questions quickly and accurately -Provide timely updates to users, colleagues, and management on the status of outstanding issues -Maintain status of issues in a call-tracking system and follow-up on escalated issues -Convey user feedback to appropriate business areas such as Marketing, Product Management and Development. -Educating users to improve product/feature usage and customer satisfaction From December 2012 to July 2013 (8 months) International Operations Assistant @ • Responsible for individual and group of customers, ensure good working relationship with added value and growth. • Collaborate and work closely with internal team members, including Accounting, Management, overseas Warehouses and other areas as needed. • Inputting Sales orders and managing customer data • Verify that transactions comply with financial policies and procedures and issuing Credits and Invoices. • Working with FDI Logbox applying for Account guarantees, approving Orders, working closely with the collections team and collecting from specific Markets as well as making background checks of customer’s accounts. • Check the production capacity, stock levels and delivery options by entering the valid enquiry into the system. • Coordinate purchase orders for multiple accounts, including processing POs, following up with the Warehouse and customers, forecasting, ensuring the smooth and timely delivery of products etc. From May 2011 to August 2012 (1 year 4 months) IrelandGerman Technical Support @ • Provide first class support within a call center environment to SFDC customers, primarily via telephone but also using Web and Email services • Achieve and maintain service level metrics • Effective use of the systems and tools available to the Support Center • Track & document customer & problem information in call tracking database • Contribute to overall team performance, including support and assistance of other team members • Documenting problems, bugs and resolutions such that other clients may be able to self-diagnose their own problems in the future. From December 2010 to April 2011 (5 months) IrelandStudent Assistant Tutor @ • Assist the German Lecturer with 1st and 2nd year Student • Coach, Mentor and Supervise students activities and project • Prepare students for written and oral Exams. From September 2009 to April 2010 (8 months) Bachelor of Business Administration (BBA), International Business @ Institute of Technology Blanchardstown From 2004 to 2010 Bachelor of Business Administration (B.B.A.), Marketing and Finance @ Institute of Technology Blanchardstown From 2004 to 2010 Mirela Halilovic is skilled in: Accounting, SAP, Salesforce.com, German, Croatian, Serbo-Croatian, Invoicing, Microsoft Office, Management, Forecasting, Customer Satisfaction, Product Management, Microsoft Excel