Mike Thompson’s Email & Phone

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Mike Thompson

Director of Call Center Operations @ Avanti Destinations

Mike Thompson Contact Details

Location:
Portland, Oregon
Work:
Director of Call Center Operations @ Avanti Destinations
Director of Call Center Operations @ iQor
Director, Call Center Sales and Service Operations @ IHG - InterContinental Hotels Group
Education:
About:

Professional, results-driven Contact Center Leader with over 17 years of International and Domestic multi-site management experience in Travel, Hospitality, & Outsourcing Contact Centers. Expert working knowledge of Contact Center Operations, including workforce management, forecasting, telephony call routing, real time adherence, and analytics. A Leader in sales & service training, coaching, mentoring, and Team Building Development. Strong financial 

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