Michelle Padley BA, CHRP's Email

HEALTH CARE PROFESSIONAL Customer-focused with 17 years health care and project management experience. Strategic and global thinker who is exceptionally organized and results-driven. Clear and concise communicator who leads with integrity and garners respect. Creative, insightful and tenacious problem-solver. Strategic Planning Critical Analysis Project Management Quality Improvement Operational Planning Process Mapping

Operations Coordinator @ Responsible for project coordination and change management and provides expertise to lead and support the implementation of quality improvement initiatives. Develops and implements project charters, including work plans as well as quality assurance, risk management and outcome evaluation. Participates as part of the CIHS Central Okanagan Leadership Team in operational and strategic planning From March 2012 to Present (3 years 8 months) Kelowna, BCProject Coordinator @ Coordinated quality assurance in Medical Device Reprocessing (MDR) through development of tools and practices to both facilitate and support implementation of MDR’s Quality Assurance Plan including: identification of indicators, dashboard development, implementation of statistic process control methods and risk assessment. Led information management by creating and applying tools to efficiently and effectively measure and analyze audit compliance, identifying system barriers and implementing quality improvements as necessary. From March 2011 to April 2012 (1 year 2 months) Medical Affairs, Medical Device ReprocessingLeader Human Resource Planning @ Led strategic workforce initiatives which supported organizational excellence and operational efficiency, positively impacting recruitment, retention, productivity and redesign. Facilitated planning meetings and developed comprehensive plans which provided insight into and analysis of current workforce and future labour needs so that strategic human resource decisions could be implemented and purposeful, timely action taken towards getting the right people, in the right jobs at the right time. Provided workforce planning expertise and consultation to Interior Health and to the Health Employer’s Association of BC. As a member of the latter’s data group, negotiated knowledge and resource levels and problem-solved to establish provincial metrics for all BC Health Authorities and the Ministry of Health. Established strategic decision making and accountability through the design, planning and implementation of the Human Resource Balanced Scorecard. Researched and critiqued best practices and benchmarks. Developed strategically aligned key performance indicators and metrics to attain excellence in customer service, business processes, professional development and financial efficiency. From April 2007 to March 2011 (4 years) Kelowna, BCInternal Auditor @ Demonstrated risk-management through the establishment of independent, objective assurance and consulting services, designed to add value and improve Interior Health’s operations. Interpreted and applied policies and procedures using a systematic and disciplined approach while investigating, verifying and evaluating complex facts and sensitive information. Communicated and reported to stakeholders and to the Board of Directors, on the effectiveness and appropriateness of internal controls and made recommendations to mitigate risk and enhance fiscal and operational processes within a customer-service environment. Successfully led signing authority and computer access audits, demonstrating diplomacy and overcoming stakeholder resistance within a negative and adversarial atmosphere. Reduced financial and privacy risks by recommending and monitoring policy changes and control improvements. From 2005 to 2007 (2 years) Strategic Human Resource Project Coordinator @ Executed and coordinated Interior Health’s first Organization of Choice Employee Survey for 17,000 employees across the Health Authority. Researched best practices and authored a discussion paper. Led a team of 20 people, delegating and overseeing their work while making complex decisions to successfully negotiate and maintain equanimity in the face of union resistance. Spear-headed Interior Health’s first Regional Orientation Program. Reviewed and critiqued best practice and wrote a highly acclaimed research paper. Managed funding, allocating, administering and adjusting as necessary to stay within budget. Determined orientation content, ensuring adherence to applicable laws and policies while coordinating several teams simultaneously. Applied conflict-management techniques to resolve political and inter-personal issues and to establish team commitment. Delivered and presented the pilot program throughout the Okanagan HSA. Evaluated customer feedback and coordinated and implemented quality improvements. Led Human Resources Accreditation by making independent complex decisions through interpreting guidelines and standards and successfully managing a team of diverse stakeholders. Balanced and blended commitment to successful accreditation and to the team, by assigning specific standards to individuals or pairs, taking into account team dynamics, areas of expertise and problem-solved to facilitate contribution from all members. From 2002 to 2005 (3 years)

Project Management Professional (PMP), Project Management @ Project Management Institute From 2015 to 2017 Certificate in Health Care Improvement and Patient Safety @ Institute for Healthcare Improvement From 2014 to 2015 Certifiicate in Health Care Improvement and Patient Safety, Health Care, Certificate @ Institute for Healthcare Improvement (IHI) From 2014 to 2015 Certified Human Resource Professional (CHRP), Human Resources @ Canadian Council of Human Resources Associations From 2009 to 2010 BA Hons, Sociology, Anthropology @ York University From 1984 to 1988 Michelle Padley BA, CHRP is skilled in: Leadership, Human Resources, Project Management, Process Improvement, Analytics, Change Management, Quality Assurance, Strategy, Policy, Customer Service, Healthcare, Negotiation, Strategic Planning, Critical Thinking, Team Management, People Skills, Business Strategy, Budgets, Analysis, Risk Management, Quality Management, Business Process, Organizational..., Human Relations, Business Process Mapping