Bachelor's of Science, Psychology @
Tennessee State University
Accomplished Human Resources Professional with extensive experience in several HR functions. Demonstrated strategic value to business in corporate, manufacturing, retail, and call center environments. Special knowledge and expertise in benefits, management training, recruiting, performance management, career development, State and Federal Labor Laws. Possess creative and innovative leadership skills; able to work in fast-paced and changing environment; build
Accomplished Human Resources Professional with extensive experience in several HR functions. Demonstrated strategic value to business in corporate, manufacturing, retail, and call center environments. Special knowledge and expertise in benefits, management training, recruiting, performance management, career development, State and Federal Labor Laws. Possess creative and innovative leadership skills; able to work in fast-paced and changing environment; build effective relationships to achieve successful results.
Recruiter @ Auto Plus is one of the largest distributors of replacement parts, equipment, tools and accessories for motor vehicles in North America. We are a dynamic organization that strives for maximum customer service and satisfaction and are looking for employees who are passionate about providing this level of customer service. We provide a company-wide culture that encourages teamwork among highly-trained, highly motivated people. We offer excellent benefits, training and competitive wages.
Complete full cycle recruiting for field and corporate positions.
Develop a collaborative working relationship with the Hiring Managers to understand their positions, work environment and other specifications to successfully fill their positions.
Develop an effective recruitment strategy for each position using applicant tracking technology and innovative recruiting tools, to provide sufficient qualified submittals in a timely manner.
Educate Internal Customers on the recruiting process and the roles involved in the process. Provide training for hiring managers as needed.
Solicit and document hiring manager and candidate feedback throughout the interview process.
Disposition all candidates in the recruiting cycle. Personally notify candidates that had a phone screen or interview.
Primary point of contact for external vendors and internal customers using the system, including training and password assignment.
Assist the Divisional Administrators and Field Operations Specialists with New Hire Paperwork and primary point of contact for Pre-employment screenings with internal customers and external vendors.
Create reporting for the ATS/WMS and other related recruiting data. From October 2015 to Present (3 months) Greater Atlanta AreaOnsite Manager @ Sit remotely at the client site and serve as a liaison between management & contract employees
Delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
Develops and retains business by providing outstanding customer service
Obtains detailed assignment information from the customer and utilizes it to provide effective customer service and ensures orders are filled with quality placements
Assists with unemployment and workers’ compensation claims
Customizes or enhances recruiting, training, recognition and retention programs
Supervises custom orientation program for temporaries which incorporates customer’s policies
Monitors temporary employee attendance and performance, coaches and counsels as needed
Maintains customer and temporary employee records to ensure completeness and accuracy
Monitors and addresses personnel issues and concerns quickly and effectively, escalates issues to management as needed From August 2013 to Present (2 years 5 months) Owner @ I own an online boutique specializing in women's and men's accessories.
www.evalinastarboutique.com From January 2010 to Present (6 years) Talent Acquisition Specialist @ Recruit sales candidates in a high volume environment through the use of extensive cold calling to generate candidates.
Anticipate the staffing needs of assigned locations and develop a variety of on-going, productive, low cost sources of talent.
Participate in the development and implementation of staffing strategies. Market WorldPay as an Employer of Choice.
Manage the internal and external process of assessing candidates.
Coordinate interviews with the management team and communicate results to all candidates.
Prepare and present job offers.
Build productive relationships with external partners (e.g., colleges, contingency firms, vendors, etc.).
Guide managers and maintain high level standards throughout the selection process. Ensure compliance with employment law, EEO and AAP policies.
Market WorldPay to passive candidates.
Negotiate and close offers of employment. From February 2013 to July 2013 (6 months) Greater Atlanta AreaOnsite Supervisor(Staffing) @ • Sit remotely at the client site and serve as a liaison between management & contract employees
• Managed up to 150 contract employees at the client site specializing in employee relations
• Recruit, Complete new hire paperwork, and onboarding of new agents
• Update employee info as needed
• Collect hours for payroll and obtain approval on hours
• Answer employee questions as it relates to Apex policies and procedures
• Deliver feedback from Dell managers as it relates to disciplinary actions
• Handle all contract employee reviews and write-ups
• Track attendance and ensure agents are following protocol
• Send out communication as needed to contract employees as it relates to holiday schedules, weather, updates on other info From December 2011 to December 2012 (1 year 1 month) HRIS Specialist/Call Center Supervisor @ Assisted in the recruiting and hiring process for the 2010 Census Project various other projects.
Processes employment applications and HR Documents ensuring completeness and accuracy.
Examines employee files to answer inquires and provides information to authorized persons
Perform data entry into the HRB System in a timely fashion.
Compiles data from personnel records and prepare reports
Schedule candidates’ phone screens and meetings as needed outside of the interview day process
Responsible for providing efficient customer service to customers through the daily management of up to 30 telephone agents.
Helped motivate, reward, coach, counsel, as well as promote problem resolution, and time-management.
Ensure Real-Time Adherence (RTA) to the workforce model by determining the interviewer’s states and providing feedback to workforce management
Perform password changes and resets From February 2010 to April 2011 (1 year 3 months) HR/Admin Assistant @ Administered major Human Resources functions in:
Assisting with new employee on boarding including preparing and sending new hire packets, processing of new hire paperwork and orientation
Assists employees in establishing personnel file & ensures the completeness & accuracy of HR transactions
Manage day-to-day changes and corrections in the system including employee status changes, dept changes, creating and changing positions, transfers, and other changes as needed and adding them to a daily MS Excel Report.
Assisted with payroll for multiple states including: auditing and verifying accuracy of all data entered, as well as implementing tax information.
Updated company policies and procedures.
Benefits administration and terminations
Handle employees phone calls, letters and emails From February 2008 to July 2009 (1 year 6 months) Call Center Supervisor @ Supervised, trained, monitored and coached a team of 15-20 telephone representatives in the areas of sales, quality assurance, and customer service.
Succeeded in effectively leading my team to meet and exceed monthly quotas.
Handled all customer escalations efficiently and professionally.
Handled and documented daily performance of each telephone representative
Work in conjunction with HR management to facilitate the recruitment process including applicant sourcing, screening, scheduling, interviewing and coordination of testing centers From August 2001 to June 2006 (4 years 11 months) Greater Nashville Area
Bachelor of Science (B.S.), Psychology @ Tennessee State UniversityBachelor's of Science, Psychology @ Tennessee State University Michelle Ferrell, CIR is skilled in: PeopleSoft, HRIS, Human Resources, Benefits Administration, New Hire Orientations, Applicant Tracking Systems, Onboarding, Taleo, Payroll, Customer Service, Call Centers, Hiring, Recruiting, Leadership, Career Development
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