Comprehensive background in managing office relations and special data projects at the senior management level. Serve as primary point of contact and liaison between management, project leaders, clients, and vendors. Well-versed in the monitoring, processing, and analysis of data as well as the implementation of protocols that ensure accuracy and adherence to tight timelines. STAFF TRAINING & DEVELOPMENT ~ PROCESS IMPROVEMENTS ~ FINANCIAL ADMINISTRATION ~ HUMAN RESOURCES PROJECT COORDINATION ~ RELATIONSHIP-BUILDING ~ DATA MANAGEMENT ~ EVENT PLANNING AND EXECUTION ♦Led a member services team for Coleman Research Group,cross-training operations personnel to assist customers and eliminating a constant drain on productivity for the research department. ♦Managed data transfer, processing and analysis operations for up to 100 member companies of the Commonwealth Automobile Reinsurance Co. (CAR), acting as their primary contact for technical support and problem resolution. ♦Identified system inefficiencies, worked with IT and other departments to develop improvements, documented procedural changes and provided internal/external training at two data-intensive companies (Coleman and CAR). ♦Support diverse operations initiatives at one of New York’s top law firms.

Quality Specialist @ From September 2012 to Present (3 years 4 months) Data Operations Manager/ Member Services Manager @ Manage daily operations and workflow allocation of two departments of an investment network service. Direct a five-member staff and perform HR functions, including payroll administration and performance evaluations. Facilitate the training and supervision of domestic and international data analysts, including preparation of all manuals and user guides, ensuring global understanding of standard operating procedures. Conduct extensive data research surrounding client histories and departmental statistics, preparing detailed reports for management review and utilization. Collaborate with IT department on enhancements of proprietary internal software programs, improving functionality and ultimately productivity. Provide overall strategic direction of departments, including the analysis of customer requirements and expectations, resource allocation, and staffing needs. Implement employee training programs and incentive initiatives, improving morale and production rates. Key Accomplishment: Built the Member Services Department from the ground up, creating all SOPs, approved documentation, and training guides that led to a successful implementation of a group that provided customer service, client technical support, and overall firm administration backup. From June 2008 to June 2011 (3 years 1 month) Senior Data Analyst @ COMMONWEALTH AUTOMOBILE REINSURERS, Boston, MA 2002 – 2008 Senior Data Analyst, Data Quality & Reporting Team, 2005 – 2008 Served as primary liaison with insurance companies in the transfer and processing of monthly accounting and statistical submissions. Developed and communicated departmental standard operating procedures. • Developed, produced and distributed client-facing reports that represented key metrics, partnering with cross-functional teams to determine frequency and distribution methods. • Oversaw the execution and manipulation of SQL data queries, exporting of data to spreadsheets, and weekly statistical load management. • Tested new systems and applications, handling a wide variety of special projects related to enhancing business functionality. • Directed the training of support personnel, ensuring compliance with all corporate protocols. From June 2002 to May 2008 (6 years)

BS, Business Administration, Human Resources Management @ Bridgewater State College From 1998 to 2002 Bachelors, Business Management @ Bridgewater State University From 1998 to 2002 Michelle Chami is skilled in: Microsoft Office, Data Analysis, Client Services, Customer Service, Customer Satisfaction, Payroll, Scheduling, Front Office, General Office Duties, Analysis, Team Building, Interviewing, Staff Training, Performance Analysis, Excel