Michelle Balatico's Email & Phone Number

💼 Past Experience

BEFORE T-Mobile:I first worked in the technology industry at T-Mobile as Sr. Program Manager Strategic Events- Product & Technology from October 2009 to February 2013. In this role, I created and managed customer events, managed technical interactions with our customers and helped to develop our customer experience strategy. I developed and implemented customer service claims processes, designed and led customer service operations, and managed technical support. I also served as aRockstar dealer representative and managed a store’s sales and support team.Since leaving T-Mobile, I have spent time researching commercial technology products and working in the private contracting market. I currently am a Senior Program Manager at Strategic Events- Product & Technology at in Bellevue, WA.OVERVIEW OF MY T-MOBILE EXPERIENCEI have worked in the technology industry for almost 10 years and have experience working with a broad range of customers in a variety of industries. I have a strong understanding of customer needs and have successfully implemented a wide range of customer service policies and procedures. I am also highly knowledgeable in the implementation and management of platonic customer relationships.My experience with customer service has taught me a great deal about how to engage and take care of customers. I have a deep understanding of consumer needs and have a knack for understanding the needs of my customers while still accommodating their preferences. My approach to customer service is result-oriented, and I take pride in always meeting or exceeding customer expectations.I am a proactive individual who takes responsibility for my own work and also works collaboratively with other team members. I am always looking for ways to improve myself and my team’s performance. I enjoy working with customers and leading or contributing to team projects.

🎓 Education

- MSN from Oregon State University from May 2003 to May 2006- MEd from Southern Illinois University Carbondale from March 2009 to June 2011- DDS from University of South Florida from December 2013 to March 2016Like most students, Michelle Balatico pursued a variety of educational opportunities as she pursued her undergraduate studies at Washington State University. While there, she earned her undergraduate degree in Near East and East Mediterranean Studies. Following her graduation from WSU, Balatico stayed in Oregon for a few months as she enrolled in the graduate program at Oregon State University. While at OSU, she earned her Master’s degree in Medical Nutrition and Dietetics, which she followedup with her Doctor of Veterinary Medicine degree in December of 2013.While pursuing her graduate degree, Balatico worked as a dietitian at Southern Illinois University Carbondale. There, she completed her dissertation in March of 2016. This thesis was entitled, "Mediterranean Diet dynamics during different generations and their impact on autolysis and thrombosis." Additionally, Balatico worked as a dietitian at University of South Florida from December 2013 to March of 2016. There, she completed her doctoral degree in Dietetics, which she followedup with her Master’s degree in Medical Nutrition and Dietetics in February of 2017.Since achieving her doctorate, Michelle Balatico has dedicated herself to providing excellent medical nutrition and dietetics services to her patients. In addition to her clinical work environment, Balatico also spends time teaching at her local, state and national level. She currently resides in St. Petersburg, Florida and is dedicated to providing her patients with the best possible medical nutrition and dietetics services.

💡 Technical & Interpersonal Skills

2006-present: After 10 years of experience as an information technology manager, Michelle Balatico has been appointed as the Sr. Program Manager Strategic Events- Product & Technology at T-MobileIndustry of Telecommunications. Her primary responsibilities will include working with the product and technology teams to establish product leadership and driving innovation within the group. In addition to her work with T-Mobile, Michelle has been working as an administrator at the Microsoft Systems Group since 2003, and most recently served as manager of the Microsoft KronosTestLab at the University of Utah. Outside of work, Michelle enjoys spending time with her family and dog.