Michael McGirr's Email Addresses & Phone Numbers

📖 Summary

Specialties: Leadership, project management, networking, HTML programming, customer support, software implementation and consultationManaging Director, International @ Reporting directly to the Chairman & CEO, John Shackleton. With an international remit covering the EMEA and APAC regions, responsibilities include: • Development and successful implementation of company policy • Management of a sales team to meet international sales targets • Develop strategic plans for revenue generation and operational growth • Controlling finance • Building and maintaining an effective management team • Assuming full accountability for the board for all company operations • Reporting metrics to CEO and Board. From September 2014 to Present (1 year 4 months) Managing Director, UK @ From January 2014 to September 2014 (9 months) London, United KingdomProfessional Services Director, UK @ From June 2012 to January 2014 (1 year 8 months) London, United KingdomProfessional Services Director, APAC @ From August 2008 to June 2012 (3 years 11 months) Senior Implementation Consultant / Programme Manager @ - Consultation on business process to ascertain the requirements for the implementation of the solution. - Manage multiple projects through to completion - Maintain Customer liaisons and support services to aid future sales - Review, follow and refine the company’s project management methodology - Regional onsite client visits for the purposes of both Implementation and Account Management - Create and conduct training sessions, both internal and client facing - Configuration of the solution - Mediation of issues / problems / decisions throughout the project lifecycle - Budgeting for the project to ensure where possible, costs did not exceed the agreed amounts - Relationship management Relevant Project Involvement: - HSBC - Babcock & Brown - Logica - QBE - Unisys - Crown Casino - Burswood Casino - Merrill Lynch - Kimberly Clark From May 2007 to August 2008 (1 year 4 months) Problem Management Consultant @ - Manage the Problem Management Service Delivery to the Customer at a high level of professional services incorporating responsibility, accountability, integrity and quality assurance at all times. Deliver presentation reporting to the Customer. - Manage the Problem Cases raised from Incident Trending, Severity 1 Reports, Known errors within the Customer’s Infrastructure to a Root Cause Solution for a stable environment with minimal impact to the Customer and reduction of Incidents to the Service Desk within ITIL processes. - Manage co-ordination/negotiations with the Operational Groups for investigation and implementation of Root Cause Solutions to Customers satisfaction and sign off. - Support the 2nd and 3rd level Engineers within the Operational Support Groups with 1st level investigations of Problem Cases in root cause analysis. From October 2006 to May 2007 (8 months) Team Leader / Supervisor @ From 2001 to October 2006 (5 years) Bachelor of Information Systems, Programming, Project Management, Database Design, Web Design, Network Design / Programming @ Australian Catholic University From 2000 to 2002 Higher School Certificate, N/A @ St Aloysius College, Milsons Point From 1989 to 1998 Michael McGirr is skilled in: Project Management, HTML, Networking, Customer Support, ITIL, Software Implementation, Enterprise Software, Requirements Analysis, SaaS, Cloud Computing, Software Documentation, Business Analysis, Project Delivery, Microsoft SQL Server, Integration