Mike is the CEO at PetFlow, a $55M retailer of specialty pet food and supplies. In his role, he is in charge of all operations related to PetFlow's landmark eCommerce business. Mike has leveraged his background in supply chain and operations to build and sustain PetFlow’s fulfillment, customer service, merchandising, and inventory management operations. Since getting these
Mike is the CEO at PetFlow, a $55M retailer of specialty pet food and supplies. In his role, he is in charge of all operations related to PetFlow's landmark eCommerce business. Mike has leveraged his background in supply chain and operations to build and sustain PetFlow’s fulfillment, customer service, merchandising, and inventory management operations. Since getting these teams built he has led the company's strategy, marketing, technology, business development, and financial planning operations as well.
Prior to joining Petflow, Mike ran fulfillment and inventory planning operations for UncommonGoods, an eCommerce and catalog retailer of sustainably made and creative gifts. His focus there was on operational scalability capable of supporting 30x holiday seasonality, along with the construction of probabilistic models for the automation of risky demand planning decisions. Mike started his career at McMaster-Carr, an industry-leading MRO supplier, where he managed operations across fulfillment, eCommerce, plant layout, and finance. He is a graduate of the University of Pennsylvania, where he studied Ancient Greek, Latin, and Italian.
CEO @ At PetFlow, we are on a mission to build the best consumer retail brand in the pet specialty space. I work with our amazing team to develop best-in-class, proprietary solutions that will add unique value to our business partners and delight our customers. As CEO, my most important job is to sustain the values-driven culture that we have worked to build here at PetFlow, a system which emphasizes the importance of customer-centric thinking, an employee-centric working environment, goals-driven operating practices, and internal transparency. From September 2015 to Present (4 months) Greater New York City AreaPresident & Chief Operating Officer @ As President of PetFlow, I oversaw the process of bringing the company into cashflow-positive operating results and splitting the e-commerce business apart from its internally incubated media business. From June 2014 to September 2015 (1 year 4 months) Greater New York City AreaChief Operating Officer @ As COO, I oversaw the Technology, and Operations divisions of the company, supporting the company's sustained monthly growth while reducing operating expenses. Focused innovation was applied to development and optimization of our supply chain, which has established a best-in-class track record of return on inventory investment. In my work with our Technology team, we built a practice as strong product managers, developing the technology infrastructure that powers our users' experience, drives profitable growth, and supports the company's operations. From January 2012 to May 2014 (2 years 5 months) Greater New York City AreaDirector of Purchasing and Transportation @ Oversaw all retail buying operations, transportation revenue and contract management, and supplies costs for UncommonGoods. This was headlined by a transition from a single merchant team to segregated product selection and planning teams, the construction of information systems for making order quantity decisions, and the development of risk management rubrics aimed at reducing underage costs on seasonal sales models. From March 2011 to January 2012 (11 months) Director of Distribution & Logistics @ Built and managed a same-day shipping operation to handle 25X seasonal growth (3 month growth from 300 orders per day to 1,000 orders per hour). Sourced 100% in-house staff of >200 seasonal employess. Fulfilled same-day shipping obligations while beating standards for payroll budget and customer experience. From July 2010 to March 2011 (9 months) Operations Manager @ Advanced rapidly through a best-in-class management rotation program aimed at skills in leadership, team-building, operations analytics (research), and operations management (both floor management and long-term planning). Did focused work on plant layout, pick-pack management, contact center ops (including advanced staffing modeling), and accounts receivable management. From July 2006 to June 2010 (4 years)
BA, Classical Studies @ University of Pennsylvania From 2002 to 2006 High School @ St. Joseph's Preparatory School From 1998 to 2002 Michael Lackman is skilled in: Warehousing, People Management, Information Design, Operations Management, Inventory Management, Customer Service Operations, Certified Project Manager, Transport Economics, Management, Cross-functional Team Leadership, Purchasing, Customer Service, Supply Chain, Logistics, E-commerce
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