Director of Solution Delivery @ From January 2015 to Present (1 year) Division Manager @ As a member of ING Life Japan Ltd. IT Department I hold the title Division Manager - Head of Solution Delivery. I lead a team of 25 personnel and my team covers the following areas: Strategic Projects covering: Sales, Marketing, Operations and Finance Datacenter Consolidation and managed service outsourcing Bridge Solutions using an agile delivery methodology New Products from requirements, design to delivery From November 2013 to December 2014 (1 year 2 months) Office Manager @ As a member of ING Life Japan Ltd. IT Department I held the title of Office Manager for the CIO Office division. Leading the IT Transformation initiative and currently involved in a number of outsourcing initiatives. I lead a team of 20 personnel and my team covers the following areas: IT Finance IT Governance IT Vendor Management IT Security IT Asset Management IT Project Management IT Resource and Demand Management IT Quality Management From June 2012 to November 2013 (1 year 6 months) President/Managing Director @ Founder of M5 Consulting Group a boutique IT and Management Consultancy focused on the Financial Services Industry Leader of the consulting practice. Projects include: PeoplesSoft General Ledger Implementation Center of Excellence Lead Nationwide Real Estate Optimization Project Infrastructure Refresh Projects Mainframe and SAP Migration eCommerce site deployment BCP/DR assessment and planning Clients include: AXA Life Insurance Company Japan, AXA Technology Services Japan, Barclay’s Capital, MetLife Alico From February 2007 to June 2012 (5 years 5 months) Yokohama, Kanagawa, JapanCenter of Excellence Lead @ From January 2010 to October 2011 (1 year 10 months) Project Manager - As Part of M5 Consulting @ From 2008 to 2010 (2 years) Implementation Director @ Daily oversight and management for multiple implementation managers during the deployment of our IT operations support product Local office manager: o Team Management of 6 staff members ▪ Implementation Managers ▪ Financial Manager ▪ Product Support Staff Clients include: Citibank, Aozora, ValueCommerce From July 2005 to June 2006 (1 year) Regional Head of Production Support - Associate Director @ Local infrastructure management functions: Team Management of 20 staff including Desktop Support Platform Support (Wintel and Unix) Networking Market Data Service request processing and signoff Conformity checks Floor walks Day-to-day management of Japan datacenters (Tokyo (Live) and Yokohama (DR)) Access request signoff Capacity management, forecasting, and prioritization Process deployment and training for the following ITIL based processes: Incident/Problem Management Change/Release Management: Chairperson for regional Change Review Board Configuration Management Capacity Management Service Level Management Incident follow-up and action tracking Managing the Major Incident Handling process Problem tracking and reporting From June 2003 to January 2005 (1 year 8 months) Tokyo, JapanProcess Engineering Manager @ Organizer and chairperson of the Product Quality Taskforce Responsible for deployment of MSF (Microsoft Solutions Framework) a SDLC framework. Global chairperson for the Standards and Artifacts working group Contributing member of the Metrics and Measurements working group Trained more than 200 technical and business personnel in MSF foundation and Best Practices. Responsible for deployment of an integrated incident, release and source code management system. Technologies include Rational ClearQuest and ClearCase. Regional Product Manager Trained more than 300 technology staff members Day to day product support Chairperson of the Production Change Management meeting Responsible for maintaining the integrity of the quality assurance testing environment From September 2001 to June 2003 (1 year 10 months) Tokyo, JapanDirector of Process Engineering. @ Built and supervised a team of 12 business analysts, quality assurance engineers, and technical writers. Through the use of “facilitated” sessions with subject matter experts created and documented all aspects of the company’s systems and business processes. Developed quality assurance metrics and test criteria for all of the company’s systems and business processes. Executed all system testing and verification in accordance with defined quality assurance metrics. Conducted evaluation of TeamTest vs. TestDirector. Technologies used included: Rational’s Rose, ClearQuest and ClearCase. Spearheaded the development of all technical and user documentation. Worked closely with Senior Management to ensure that all processes were aligned with corporate strategy. From August 2000 to May 2001 (10 months) Greater New York City AreaManager, Senior Consultant & Consultant. @ MetLife. Day to day responsibility for development of the requirements necessary to transfer MetLife’s insurance application system online and merge the company’s system with that of a recently acquired company. Triton Container International Limited. Developed requirements and quality assurance metrics for the company’s worldwide tracking and financial system. Technologies used included: Rational’s RequistePro, TeamTest 7.0, and ClearQuest. Amica Insurance. As Project Manager, trained a team of company employees and outside consultants on how to create and manage an object oriented development project. Then, supervised the team from inception through completion of a “First Notice of Loss System” for the reporting of insurance claims. Technologies used included: Visual Basic, C++, DB2, MQ series, Corba, Rational Rose, Rational Robot (SQA Suite6.0). KPMG Instructor in Object Oriented Analysis & Design Principles. Senior Consultant, 1997 - 1998 Amica Insurance. Lead the development for multiple projects. Trained development team in the use of Gui development tools. Technologies used included: Visual Basic. Consultant, 1996 – 1997 McGraw-Hill. Authored a data conversion specification from mainframe ISAM files into an Oracle RDBMS. Designed, developed and implemented a “Cost Estimation System” to determine the publishing cost of books. KPMG RFP response. As a member of a team prepared a proposal in response to an RFP for a major clearinghouse From August 1996 to August 2000 (4 years 1 month) Greater New York City AreaAutomation Team Lead, Court Analyst @ Automation Team Lead, 1995 – 1996 Designed, developed and implemented application software that was used to download data from the “DCRIMS” system (a distributed client server application) and merge with a “CRIMS” (a legacy system Datacom2 database) data file. Designed and implemented Local and Wide Area Networks, as well as the network infrastructure. Proposal preparation, budgeting and scheduling for various city and statewide information technology projects. Court Analyst, 1993 – 1995 Designed, developed and implemented an automated “Personnel Management System” and the associated statistical accounting procedures. Including monthly, quarterly, and annual reporting facility. Developed a citywide Court Interpreter tracking and dispatching system. From April 1993 to August 1996 (3 years 5 months) Greater New York City Area

Bachelor of Applied Science (BASc), Computer Science @ Columbia University in the City of New York From 1993 to 1996 Associate of Arts and Sciences (AAS), Aeronautics/Aviation/Aerospace Science and Technology, General @ Vaughn College of Aeronautics and Technology From 1978 to 1981 Michael Jackson is skilled in: Account Management, Analysis, Business Analysis, Business Intelligence, Business Strategy, Business Transformation, CRM, Change Management, Data Center, Insurance, Business Process, Business Process Improvement, Databases, Disaster Recovery, English