Michael Guerra's Email

MSH Group is a global talent acquisition, outsourcing & management consulting firm at the forefront of Human Resources and Information Technology with a footprint across the US, Latin America and India spanning nearly 35+ markets and 3 continents. We were founded by a distinct group of leaders who have a diversity of experience as C- Level executives in Fortune 250 companies as well as global talent leaders providing solutions to organizations in the SMB, Large and Enterprise segment. MSH believes in diversity, talent & leadership as the key tools for success. We demonstrate this commitment through customer success and our Certification as a Minority Business Enterprise from the National Minority Supplier Development Council.

Sr. Talent Acquisition Consultant @ From March 2015 to Present (8 months) Miami/Fort Lauderdale AreaRecruitment Consultant @ From October 2013 to February 2015 (1 year 5 months) Fort Lauderdale, FLIT Recruiter @ From May 2013 to October 2013 (6 months) Fort Lauderdale, FLAccount Executive @ • Prospect potential customers and manage territories in the South Florida business market. • Averaged 30 business-to-business cold calls daily. • Educated customers on the high-tech capability and reliability of the business systems through face-to-face product demonstrations. • Built strong business relationships with new and existing customers by providing consulting services to meet business needs and improve their documentation solutions. From March 2013 to May 2013 (3 months) Deerfield Beach, FLRenewal Sales Specialist @ • Worked with partners/distributors to sell renewal software licenses and hardware services for existing customers in Latin American achieving a 90% renewal rate. • Educated customers on the importance of staying current to the latest software version, renewing and up-selling existing technical support contracts on hardware maintenance, and up-selling unlimited technical support services. Achieved 123% of my overall quota in my first Quarter (Q3 2012). • Increased the number of weekly calls from 180 to 300 calls which ranked me as the top sales rep out of 70 on the sales floor increased my sales revenue by 20%. • Presented an accurate weekly forecast by managing my territory and organizing my pipeline allowing me to have more control of the business and to focus on closing the gap needed to meet quota. • Obtained over 80K in additional revenue as a result of proactively calling customers 2 months in advanced to position a 2 or 3 years renewal discounts and close early in the current month. From July 2012 to February 2013 (8 months) Fort Lauderdale, FLInside Sales Specialist @ • Responsible for qualifying over 200K in potential sales opportunities per week. Demonstrating ability to engage in “prospect calling” with potential customer to assess their needs and create sales leads. • Ensure all sales leads information is captured and properly communicated enabling the sales team to close the opportunities. Demonstrating the ability to clearly explain/communicate leads to other team members. • Provide assistance to the Field Sales Manager, Corporate Account Manager and partners on how to approach a potential customer based on specific needs that will facilitate the sale. • Support teammates on how to navigate our online tools and SFDC. Engage with team members on mutual learning by sharing best practices. Demonstrating the desire to learn and continue developing. • Provide end of quarter closing support to the TM on sales exceptions. Demonstrating ability to leverage customer service knowledge acquired in prior role. From April 2012 to July 2012 (4 months) Fort Lauderdale, FLCustomer Service Representative @ • Provides assistance, guidance, and coaching to our customers and partners on how to operate and fully leverage our products; more specifically; Account Maintenance, Sales Support, Licensing, Technical Support, Subscription Advantage (Renewals),Order Processing, Order Fulfillment, Product Returns, Adjustments, and Online Navigation (MyCitrix). • Provides assistance/support to the management team with generating all of the team’s performance reports and our team’s weekly Service Request count report. • Monitors/coordinates all team efforts to ensure that none of our customer’s calls are dropped and make sure that every customer’s issue gets addressed. From July 2011 to April 2012 (10 months) Fort Lauderdale, FLSales Intern @ • Provided analysis of sales data after compiling pivot tables, reviewed with the Territory Manager and learned how to interpret data in relation to the business strategy. • Analyzed social networks to evaluate competitor strategies, determining opportunities for the business. • Learned about the daily operations of Inside Sales, providing a better understanding of corporate sales strategies and department structure. From June 2009 to August 2009 (3 months) Fort Lauderdale, FL

Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General @ Florida Atlantic University From 2012 to 2013 Florida State UniversityFlorida State UniversityFlorida State University Michael Guerra is skilled in: Channel, Sales Operations, SaaS, Sales, Business Strategy, Solution Selling, Account Management, Sales Process, Coaching, B2B, VDI, Salesforce.com, Cold Calling, Software Industry, Professional Services, Pre-sales, Leadership, Data Center, Virtualization, Demand Generation, Cloud Computing, Enterprise Software, Outsourcing, Recruiting, Direct Sales, Channel Partners, Consulting