18 year healthcare system acumen with experience managing within healthcare markets including provider, hospital and payer clients, for outsourced clinical services, analytics for Risk Adjustment, technology medical devices, and M&A work for commercial, Medicare, Medicaid, and workers' compensation clients. Strong executive presence within healthcare sales, with proven effectiveness in developing productive relationships with both healthcare executives and clinician call points.
SVP Strategic Partnerships @ Health Fidelity offers solutions for healthcare organizations participating in risk-based payment programs that identify, assess and quantify the risk of their patient populations. Our solutions are built using natural language processing capabilities developed in partnership with Columbia University, and workflow tools developed in partnership with UPMC. The resulting solution set is a unique combination of cutting-edge technology and innovative, intuitive workflow tools that enable healthcare organizations participating in risk-based payment programs dramatically enhance their financial performance and provide better care for their patients. From May 2015 to Present (8 months) San Francisco Bay AreaManaging Director @ Managing Director for Accenture's Health & Public Service Practice. Focused within the healthcare market to develop and deliver outsourcing solutions which leverage advanced analytics, care coordination, onshore/offshore clinical labor resources and technology integration to enhance and optimize the effectiveness and outcomes for provider and payer clients across Commercial, Medicare, Medicaid, and Casualty lines of business. From December 2013 to March 2015 (1 year 4 months) Greater Seattle AreaChief Sales & Marketing Officer @ MediCall was the pioneering leader in developing and expanding the offshoring market for clinically based outsourcing services focused on the US healthcare industry, including national/regional payers, hospital systems and large physician practices. As Chief Sales and Marketing Officer was responsible for managing all sales and marketing efforts within the Provider and Commercial Payer, Government, Pharmacy, and Workers' Compensation verticals for Knowledge Process Outsourcing (KPO) of clinical services to support Utilization Management, Medical Coding, Member Health & Wellness Outreaches, and Analytics.
Responsible for expanding the service offerings and scaling sales growth for MediCall's Philippine based delivery centers, growing the company from under 200 employee's to over 1,200 employees including nurses, pharmacists, and physicians supporting over 20 different service lines.
Part of Leadership team focused on M&A activities by positioning company for strong growth trajectory and strategic market segmentation to maximize overall company value, resulting in the successful acquisition by Cognizant Corp. in 2012. From October 2008 to May 2013 (4 years 8 months) Senior Automation Specialist @ Responsible for all facets of sales and sales processes for 30 Northwest provider market accounts, marketing multi-million dollar integrated automation and clinical information systems to hospitals and acute care settings for addressing supply chain, operations and patient dispensing. Navigated lengthy sales lifecycles and engagements requiring frequent in-person meetings with KDMs and multiple-level sales, from Boards of Directors and CEOs to clinical decision-makers and floor nurses; each interaction requiring customized messaging to address the unique buying/interest levers of the individual position. Responsible for clinical sales teams interacting with assigned accounts.
-President's Club and High Honors Awards From June 2002 to September 2008 (6 years 4 months) Greater Seattle AreaSenior Account Manager @ Led sales of integrated networking technology products and services to Fortune 500 and Enterprise clients in the Healthcare vertical. Coordinated matrixed, protracted sales engagements, orchestrating effective use of technology resources, and enlisting input from value-added resellers, engineers and third party consultants to close deals. Coordinated delivery projects with Integration Managers, ensuring alignment with all contract parameters.
• Over quota sales achievement for FY 2001 & 2002 From 2000 to 2002 (2 years) Senior Sales Consultant @ As Senior Sales Consultant with Synthes Spine, a neurosurgical instrument and spinal implant innovator, held overarching responsibility for territory clinical sales and account development. Analyzed emerging market opportunities, focusing on surgical volume performance. Met personally with clinicians to discuss product information and close opportunities. Trained staff, nurses and doctors on equipment usage. Also interviewed and trained new representatives for the Western region. Earned Rookie of the Year award, and ranked #3 in sales company-wide 1995 and 1996 . Exceeded quotas 1998, 1999 and 2000. From 1995 to 2000 (5 years) San Francisco Bay Area
BS, Business Administration @ University of the Pacific From 1982 to 1986 Michael Donlon is skilled in: Healthcare Industry Sales Verticals which include Payors, Providers, Pharmacy, Managing complex sales lifecycles, Organizational Leadership/Direction, Building Professional Relationships, Healthcare regulatory compliance, Leading sales and revenue growth, Business Planning and Thought Leadership, Executive Interface and Liason, Mergers & Acquisitions, Hospital Sales, Medical Devices, BPO, KPO, Health Insurance, Healthcare Regulatory & Compliance