Director of Operations @ Position Purpose: Increase unit profitability by improving efficiencies in all areas of the P&L. Increase top line sales through quality and consistency in food service and cleanliness. Continually improve the quality of regional and unit level management by recognizing and recruiting talented individuals. Systemize all aspects of operations to improve productivity, continuity and
Director of Operations @ Position Purpose: Increase unit profitability by improving efficiencies in all areas of the P&L. Increase top line sales through quality and consistency in food service and cleanliness. Continually improve the quality of regional and unit level management by recognizing and recruiting talented individuals. Systemize all aspects of operations to improve productivity, continuity and communication.
Position Summary: Plan organize and direct operations team to achieve company goals and objectives. Set high expectations for self and department and promote accountability for superior performance by clearly communicating expectations. Direct reports include two area general managers, special projects manager and culinary specialist.
Personal Mission Statement: Display passion for exceeding guest expectations and encourage ingenuity and enthusiasm in addressing them. From July 2015 to Present (6 months) District & Operations Manager @ Currently supervising 10 restaurants with annual sales of over $20,000,000. Leading team to achieve budgeted sales and profit. Responsible for the hiring, training and development of managers. Tactics include weekly visits to locations to ensure operations execution, food safety, facility condition, recipe adherence, financial audit, quality control and management development. Oversaw project plan with restaurant remodel including creating operation standards for the Fast Casual model. Implemented systems for all corporate restaurants to improve operations execution and manager accountably. From May 2014 to June 2015 (1 year 2 months) Senior Manager Cafe Revitalization Team @ Led the Cafe Revitalization Team at Mimi's Cafe. The purpose of this program was to align Cafes on standards and execution to be consistent across the brand. The goal was to partner with the restaurant team to consistently deliver top quality food, warm and professional service and achieve financial results through the use of systems and processes. Align Management team on non-negotiable standards. Mentor the Management team in the coaching development of our their teammates. Instill the “Culinary Bulls-eye” culture. Hold the team accountable to “Make it Stick”. Analyze the business from top to bottom and get to the root cause of issues. Make recommendations on any system or process without a standard. From February 2014 to May 2014 (4 months) Manager of Operation Services @ Responsible for providing detailed insight and analysis on current trends, as well as making recommendations for actions to positively impact our systems and processes. Responsible for improvement of current corporate and restaurant level initiatives, as well as in the development and implementation of future restaurant initiatives.Point of reference and a source of knowledge for Mimi's Cafe and Bob Evans restaurants as it pertains to key initiatives. Responsible for planning, development, proofing, editing, and communication of implementation materials for Restaurant initiatives as well as the weekly communication to the Mimi's Cafe Restaurants each week. Responsible for the monthly Cafe newsletter. Responsible for the general questions mailbox and ensuring questions were routed correctly and answered. Present data, analysis, and training materials to corporate and field leadership. Act as a resource for all departments in regard to communication and implementation of new policies, procedures, and initiatives. Responsible for vendor management with key vendors to ensure the quality and service. Responsible for User Acceptance Testing for any changes in Micros as well as the development of new offers. Responsible each week to support the field with COS analysis and troubleshooting. Responsible each week to ensure that all Cafe's closed their payroll accurately. From March 2011 to February 2014 (3 years) General Manager @ General Manager in four Mimi's Cafe locations. Able to successful manage volumes from 2-4 million dollars annually. Consistently profitable in each location with positive sales growth. Led a high volume Certified Training Restaurant and R&D test site. Received various commendations for low turnover, operations excellence and the Presidents Award for sales results. Nominated for restaurant of the year. From October 1997 to March 2011 (13 years 6 months) Manager @ From October 1992 to November 1997 (5 years 2 months)
Business Administration and Management, General @ Citrus College From 1990 to 1994 Michael Berumen is skilled in: Restaurant Management, Restaurants, New Restaurant Openings, Banquets, Catering, Culinary Skills, Customer Service, Fine Dining, Food, Food & Beverage, Food Safety, Food Service, Franchising, Hospitality, Hospitality Management
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