Skilled analyst with an MBA specializing in Excel, ERP systems and solving data problems.

Senior Data Analyst @ From November 2015 to Present (2 months) Operations Analyst @ Through a hands on approach and developing an understanding of our specific systems and processes, determines and develops reports and analytics used by all levels of management for decision making throughout the company. Writes specs for our SQL and software developers to write system generated reports in order to be more timely and efficient in updating dashboards. Works in a matrixed environment, developing reports and metrics throughout the company. Assists in implementing large scale projects involving data. Currently implementing a far reaching Quality Control system into our company wide ERP system. Frequent use of Excel (Pivot Tables / Charts, Vlookups, Macros). Integrating multiple data sources, cleaning and organizing them into cohesive data sets. From August 2014 to October 2015 (1 year 3 months) Purchasing Agent @ • Significantly reduced the entire purchasing team backlog by working as lead expeditor, made frequent and persistent contact with suppliers regarding open orders and updated lead times for our department. • Compiled data from various purchasing reports, drawings, and charts. Extracted it into sortable content and then created reports and charts within Excel. • Compiled reports on various hard-to-find part numbers. Researched locations, prices and quanitities for purchase. •Resolved issues and problems on the Open Order Reports and also issues that arose within the purchasing team on a daily basis. From March 2014 to June 2014 (4 months) Document Management Specialist @ • Prepared daily spreadsheets and charts in SAP, Excel, Word, and propietary software in order to manage the workload of the Records department. • Trained and monitored the work of 25 employees and temporary workers. Acted as direct liason between multiple managers and directors regarding the status of my department on a daily basis. • Developed and monitored specific metrics in order to manage the efficiency and accuracy of each team member. Compiled reports and analyzed them in order to look for common trends and ways to improve our department. • Tracked a backlog of over 30,000 documents by extracting data from SAP into Excel, classifying and sorting the data in order to more easily manage it. • Through training and specifically assigned roles, was able to completely reduce our backlog during my time in the department. • Worked directly with software developers and project managers, specifically for SAP, as our site transitioned from propietary software. Provided feedback for streamlined processes, training and troubleshooting. From January 2010 to June 2013 (3 years 6 months) Customer Service Representative @ • Acted as the first line of contact for customers with Southern California Edison. • Successfully passed 6 months of customer service training to qualify for the position. • Resolved customer issues through research and analysis of data and the use of computer programs. • Negotiated credit arrangements and handled sensitive customer information. • Advanced user of proprietary software and high speeds of data entry and problem solving. • Scored in top percentiles for speed, accuracy, and customers served. From May 2008 to December 2009 (1 year 8 months) Long Beach, CADepartment Supervisor @ • Responsible for the hiring, scheduling, training and payroll of employees for the student transportation department. • Kept track of all employee hours and finances through the use of Excel. Generated reports and charts to maintain accurate records. • Conducted meetings and held events in order to promote team building and a positive work environment. • Reported directly to the Director of Student Services From June 2005 to June 2007 (2 years 1 month)

Master of Business Administration (MBA), Business Administration and Management, General @ Concordia University Irvine From 2010 to 2013 Master of Arts (M.A.) @ Regent University From 2005 to 2008 BA @ Vanguard University of Southern California From 2002 to 2005 Micah Poe is skilled in: Team Building, Customer Service, Training, Time Management, Data Analysis, Report Development, Microsoft Excel, Syteline ERP, SAP ERP, Microsoft Office, Pivot Tables, Qualitative & Quantitative Research Methodologies, Microsoft SQL Server, User Interface Specifications