Melanie Johnson, PHR's Email Addresses & Phone Numbers

📖 Summary

What can someone like me bring to your company? Organization and structure with a clear focus on deadlines and details. I'm PHR certified as a Professional in Human Resources. I've provided executive assistance to C-level Executives and Boards of Directors for more than 15 years, anticipating and ensuring their needs are met satisfactorily. I excel at management, cost control and benefits administration with the company's budget and employee's needs at the forefront. In most of my positions, I've worn many hats and focused on doing my best in every aspect of my job. Being extremely driven, I prefer to be busy and consistently challenged. Human Resources is my field of preference and I look forward to becoming SHRM-CP certified as well in the near future. I strive to see great employee retention, satisfaction and production through my efforts as a professional human resources representative.Human Resources Specialist/Office Manager @ ACCOMPLISHMENTS TO DATE: Saved BBB roughly $14,000 in my first 6 months of employment by scrutinizing contracts, renegotiating with vendors and taking on the role of building manager to eliminate the need for monthly property management. Established and led the Events Committee for employee recognition and retention. Created and implemented safety policies and procedures and completely overhauled the employee handbook as well as all HR policies to protect both company and staff. Planned successful employee appreciation events (summer outing, holiday parties, etc). HR: Created new policies and procedures. Challenged unemployment claims, implemented a disaster recovery & safety plan and revamped full benefits package to provide better coverage at a lower cost to company and employees. Recruiting, on boarding, exit and employee relations. Conducted gap and job analysis, as well as implemented new departmental training programs. Researched and put in place a Learning Management Software system for compliance and staff training. Conducted monthly employee surveys to take the pulse of the organization and completely rebuild a new company culture. Increased employee retention through these efforts. Integral member of the Senior Management team consisting of 7 Vice Presidents and the President/CEO. Kept President on task by maintaining her calendar, travel arrangements, emails, conferences, calls and meetings. Provided daily assistance so she was always at her best and aided in making crucial decisions. Office management: Planned several successful staff events to increase morale and award employees for loyalty and service. Kept office environment safe, healthy and functional as the acting building manager. Maintained maximum board participation acting as their direct liaison: meetings, minutes and correspondence. Minimized costs by controlling and overseeing budget for G & A and assisting VP with audits. Notary services for company and staff. From July 2013 to Present (2 years 6 months) Office Assistant @ Provided administrative assistance to all executives, office manager, payment processor and controller. Performed payment processor's and office manager's duties in their absence. Office liaison for business partners, vendors, clients, and other visitors to the office. Picked up, sorted, and distributed incoming and outgoing mail daily. Processed incoming loan payments and performed light accounting duties. Directed main corporate telephone lines and distributed voice mails during business hours. Arranged travel schedules and reservations for executive management as needed. Processed expense reports. Initiated, negotiated, and executed business contracts for all office services. Ordered, maintained and stocked office and break room supplies. Developed and executed office procedures, handled all HR duties and tasks as required. From October 2010 to July 2013 (2 years 10 months) Office/HR Manager/Scheduling Coordinator @ ACCOMPLISHMENTS: Generated multiple phone sales for the company (Barrier had the biggest sales months of their entire history during my employment with them). Effectively and efficiently ran all aspects of the office during the extended absence of all management/owners. Managed all HR duties and office staff, scheduled appointments/sales leads and answered telephones. Handled customer and employee disputes. Scheduling coordinator duties to include maintaining a daily calendar for four technicians, three inspectors and two salesmen. Lead customer service representative for the company. Attended vendor fairs, trade shows and Realtor offices promoting the company’s services. Prepared and completed work and sales orders. Acted as owner’s “right hand person” assisting with critical daily tasks and marketing. From February 2009 to December 2009 (11 months) Dispute Resolution & Investigations Supervisor/Editorial Lead @ ACCOMPLISHMENTS: Awarded Operations Employee of the Quarter during my first three months of employment. Acted as interim Operations Manager in the absence of the management team. Promoted to Dispute Resolution & Investigations Supervisor after only ninety days of employment. Assisted VP and CFO/COO with critical daily operations, ensuring they were on task and had all crucial items necessary. Managed a team of eleven dispute resolution specialists, one receptionist and three investigators. Wrote press releases and feature articles published in BBB newsletters, websites and independent magazines. Conducted staff meetings and training sessions on a weekly basis. Responsible for specific human resources duties to include: reviewing resumes, conducting interviews, hiring and training of new employees, setting up workstations. Coordinated with the Boulder office’s team to ensure goals were being met and to maintain team involvement. Answered customer inquiries, processed complaints and provided company reports. Conducted extensive research on companies to ensure accreditation requirements were met and their business practices were ethical and upstanding in the community. Wrote all custom text for BBB reports and provided excellent proofreading and editing. Educated public about scams and identity theft. Conducted investigations into fraudulent company activity. Reported BBB trademark infringement as well as companies filing for bankruptcy and those that had any government actions taken against them. Launched advertising reviews to ensure that local businesses complied with honest and ethical advertising standards. Recruited several new members as well as initiated membership retention protocols. Participated in mediation and arbitration between companies and consumers to facilitate an amicable resolution to complaints. From May 2008 to December 2008 (8 months) Service Specialist @ Answered telephones, customer inquiries and processed complaints. Provided company reports. Conducted extensive research on local companies, updated database, and verified information. Data entry for all new member companies, maintenance of reports. Educated the public about scams and identity theft. Conducted investigations into fraudulent company activity. Reported BBB trademark infringement, companies filing for bankruptcy and launched advertising reviews to ensure that local companies were complying with ethical advertising standards. Recruited new company members as well as member retention tasks. Participated in alternate dispute resolution between companies and consumers to facilitate an amicable resolution to complaints. General clerical duties. From June 2006 to December 2007 (1 year 7 months) Office/HR Manager @ ACCOMPLISHMENTS: Provided excellent customer service and was able to keep the majority of existing clients during a period of management and product changes within the company. Consistently proven sales ability. Generated company income and provided quality control in the production department. Learned every aspect of this company’s operations independently, so I could provide assistance wherever it was needed. Managed office, answered telephones, took client and customer orders for merchandise, helped to resolve client problems/complaints. Greeted walk-in customers, assembled merchandise and packed orders for shipping/delivery. Responsible for maintaining existing accounts and keeping good business relationships with vendors/clients. Ordered supplies, filing, maintained schedules and deliveries. Handled all monetary transactions, prepared correspondence and all other general office tasks. Responsible for all office and human resource operations as well as ensuring that the production team made their goals. Assisted the Vice President and President with various daily duties, ensuring they were on task and on time. From July 2005 to June 2006 (1 year) Veterinary Assistant/Receptionist @ ACCOMPLISHMENTS: Created a new filing system to facilitate a more efficient way to file patient records which kept operations flowing smoothly. Performed duties as a receptionist to include: answering phones, greeting clients/patients, handling all monetary transactions, preparing correspondence, filing, entering vital information into various databases and aided the office manager with daily tasks (such as collections, statements, reminder cards, etc). Acted as Veterinary Assistant aiding the Veterinarians during medical procedures and surgeries. From May 2004 to June 2005 (1 year 2 months) Veterinary Assistant/Office Manager @ ACCOMPLISHMENTS: Researched and purchased a new veterinary software system and trained staff. Saved the clinic money through cost reduction, proper budgeting and ordering. Performed duties as a receptionist, veterinary assistant and office manager to include: scheduling appointments, maintaining medical records, preparing exam & surgery rooms, proper restraint of animals, administering vaccines & injections, catheterization, surgical prep, surgical assistance, sterilizing surgical instruments, post-op care. Assisted veterinarians in all aspects of medical procedures. Performed X rays, ultrasounds and labs. Daily tasks in the office: reminder cards and A/R collection efforts. Assisted veterinarian in hiring and supervision of staff, handled HR duties and employee relations. Responsible for the upkeep of hospital, equipment and ordering supplies. From October 2000 to April 2003 (2 years 7 months) Veterinary Assistant @ Maintenance of all boarding/hospital kennels, feeding, bathing and administering medication to animals. Upkeep of hospital and grounds, walking dogs and keeping boarding pets entertained. Assisted veterinarians with proper restraint, took vitals, administered medications and vaccines, sterilized surgical instruments and prepared animals for procedures. Assisted with X rays, learned how to run labs and collect specimens. Assisted with euthanasia and counseling of families. From January 1999 to October 2000 (1 year 10 months) Diploma, Basic @ Brighton High School From 1988 to 1990 Pinckney High School From 1986 to 1988 Melanie Johnson, PHR is skilled in: Executive Level Administrative Support, Human Resources, Office Management, Administrative Assistants, Contract Negotiation, Executive Calendar Management, Supervisory Experience, Outlook, Travel Assistance, Negotiation, Benefits Administration, Expense Reports, Event Planning, Data Entry, Customer Service