Director of Customer Success @ Datto, Inc. (Datto acquired Backupify)
London Central High School
I am an enthusiastic customer advocate with a passion for motivating Customer Success teams through sharing my expertise and leading by example. I have taken multiple Success organizations from concept through execution, scaling across thousands of enterprise accounts and multiple product lines. I pride myself on delivering customer programs that collectively impact adoption, retention, upsell/crosssell, NPS, referrals,
I am an enthusiastic customer advocate with a passion for motivating Customer Success teams through sharing my expertise and leading by example. I have taken multiple Success organizations from concept through execution, scaling across thousands of enterprise accounts and multiple product lines. I pride myself on delivering customer programs that collectively impact adoption, retention, upsell/crosssell, NPS, referrals, case studies and product feedback; all while maintaining the lowest cost to the business and upholding the standard of a superior customer experience.
Metalogix Academy http://www.metalogix.com/Support/Metalogix-Academy.aspx and
Metalogix Best of Breed Awards campaign http://www.metalogix.com/Events/BestOfBreed.aspx
I have recently relocated to the Bay area and am looking for my next opportunity with a fast-paced, forward thinking organization that values my vision of Customer Success which is providing the customer with what they need before they have to ask, resulting in an army of brand advocates.
Director of Customer Success @ Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions used by thousands of managed service providers worldwide. Datto’s 140+ PB purpose-built cloud and family of software and hardware devices provide Total Data Protection everywhere business data lives. Whether your data is on-prem in a physical or virtual server, or in the cloud via SaaS applications, only Datto offers end-to-end recoverability and single-vendor accountability. From December 2014 to July 2015 (8 months) Greater Boston AreaDirector of Customer Success @ Backupify is the leading provider of backup and recovery solutions for Software-as-a-Service (SaaS) applications. As more data, services and organizations migrate from local hard drives to the always-on cloud, Backupify is pioneering the protections and processes that will keep your irreplaceable online information safe, useful and under your control. More than 7,000 businesses and over 700,000 users trust us to backup their data -- with more signing up every day. From July 2014 to December 2014 (6 months) Cambridge, MACustomer Experience Manager @ Metalogix is the premier provider of management software to move, manage and secure content for Office 365, SharePoint, OneDrive for Business, Exchange, Box, Dropbox, Amazon, Google and other enterprise content management (ECM) systems. Over 20,000 clients rely on Metalogix and the industry’s highest rated LIVE 24x7 support to enhance the use, performance and security of content collaboration in the cloud, on-premises and in hybrid environments.
Built Customer Success organization at Metalogix for 14,000 accounts, across six product lines
Pioneered ‘Academy’ training programs at Axceler and Metalogix by directing stakeholders in Support, Engineering, Product, Sales and Marketing resulting in faster sales cycles; an increase in user adoption, product stickiness, cross sell/upsell opportunities, user reference ability, VOC feedback and the use of a unique 'certification' tag that drove brand awareness via social media and industry events
Produced the inaugural Metalogix' Best of Breed Awards campaign, resulting in 80 submissions across 6 categories, 12 Microsoft MVP judges, 13 co-sponsorships, 20 video interviews posted on Metalogix website and 3,000+ attendees at the delivery event
Maximized retention rates and boosted B2B referrals through enterprise onboarding, nurture programs and referral campaigns
Supported global Sales teams through on-site presentations, video testimonials, competitive references, case studies and referrals for unique promotions and relevant customer endorsements From August 2013 to June 2014 (11 months) Woburn, MACustomer Success Manager @ Created Customer Success function at Axceler to support 3,000+ enterprise accounts and extended to create customer experience organization at Metalogix From May 2011 to August 2013 (2 years 4 months) Greater Boston AreaSolutions Sales Representative @ Acted as a liaison between global I.T. distributors and domestic resellers (PC Connection, Fusionstorm, Integrated Archive Systems, Netcentric Systems and The Ergonomic Group) by providing inside sales knowledge and solutions for complex service contract configurations From September 2008 to January 2011 (2 years 5 months) Westminster, ColoradoMedia Relations Specialist @ Managed all media relations including on boarding new association members, hosting political events, issuing press badges to international journalists and writing press releases for the FPA website. From January 2008 to July 2008 (7 months) LondonLaboratory Technician @ Performed health screenings and cholesterol testing to participants via blood analysis linked with computer technology for Vitalogy's two main clients, Pfizer and Kellogg. From May 2006 to November 2006 (7 months) Hammond, Louisiana
B.A., Political Science and International Relations @ Regents American College London From 2002 to 2008 London Central High School From 2000 to 2002 Meggie Rohan is skilled in: Salesforce.com, Enterprise Software, Account Management, Lead Generation, Sales Process, CRM, Customer Relations, Sales, Team Leadership, Customer Service, Program Management, System Administration, Customer Retention, Marketing, Product Marketing, SharePoint, Customer Satisfaction, Administration, Virtualization, ControlPoint, SaaS, Cloud Computing, Marketing Communications, Sales Management
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