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Meg Gilbert Crofton

President, Walt Disney Parks & Resorts Operations, U.S. & France

Board Director, Mentor, Former President, Walt Disney Parks & Resorts Operations, U.S. & France

San Francisco Bay Area

Section title

Meg Gilbert Crofton's Email Addresses & Phone Numbers

Meg Gilbert Crofton's Work Experience

The Walt Disney Company

President, Walt Disney Parks & Resorts Operations, U.S. & France

2011 to 2015

Burbank, California

The Walt Disney Company

President, Walt Disney World Resort

2006 to 2013

Orlando, Florida

Walt Disney Parks & Resorts | Walt Disney World Resort

Executive Vice President | Senior Vice President | Vice President

1993 to 2006

Orlando, Florida

Meg Gilbert Crofton's Education

Rollins College

1971 to 1973

Florida State University

Master of Business Administration (M.B.A.)

Florida State University

Bachelor of Arts (B.A.), Marketing

About Meg Gilbert Crofton's Current Company

The Walt Disney Company

Most recently with Disney’s Parks and Resorts Division, I became one of 3 COOs charged with driving smooth operations of the Parks and Resorts business segment. My direct responsibilities were for the Walt Disney World Resort, Disneyland Resort, and Disneyland Paris. This involved overseeing a workforce of over 100,000 cast members at 3 sites with direct accountability...

About Meg Gilbert Crofton

📖 Summary

President, Walt Disney Parks & Resorts Operations, U.S. & France @ The Walt Disney Company Most recently with Disney’s Parks and Resorts Division, I became one of 3 COOs charged with driving smooth operations of the Parks and Resorts business segment. My direct responsibilities were for the Walt Disney World Resort, Disneyland Resort, and Disneyland Paris. This involved overseeing a workforce of over 100,000 cast members at 3 sites with direct accountability for 8 theme parks, 31 hotels, and large-scale retail, dining, and entertainment properties. In total this represented a significant share of the total revenue for the entire business segment.In addition to domestic and international operations, I had responsibility for the global lines of business which supported the entire parks and resorts division. These lines of business provided expertise in food and beverage, merchandise, hotel and park operations, entertainment, industrial engineering, safety, security, and facilities asset management.During my tenure, we undertook massive cultural change, which entailed leveraging best practices, enabling international expansion, and developing talent worldwide. This included driving a seismic cultural and organizational shift from operating as independent sites for decades to becoming a truly global organization. Another major change effort was the integration of the physical and digital experiences, first implemented at The Walt Disney World Resort.I was also privileged to serve as the company’s external facing leader representing Disney on local, state, and national levels. I was a keynote speaker at many engagements annually and served in executive leadership board positions for major community, state, and nonprofit endeavors.Upon my retirement, I received the highest honor Disney bestows – a dedicated window on Main Street, U.S.A. in the Magic Kingdom Park at Walt Disney World Resort. It celebrates my legacy of mentoring and leadership development. From 2011 to 2015 (4 years) Burbank, CaliforniaPresident, Walt Disney World Resort @ The Walt Disney Company IIn 2006, I was promoted into this role as the fourth President of the Walt Disney World Resort. As a result, I provided operational leadership and strategic direction, while overseeing a workforce of more than 66,000 cast members at the world’s premiere family vacation destination and the largest single-site employer in the country.During my tenure, we undertook the largest expansion ever in the Magic Kingdom Park’s 40-year history. We rebranded and significantly expanded the property’s retail, dining, and entertainment complex, and designed and implemented the award-winning My Magic Plus project. The integration of the physical and digital environments for both our guests and our employees was a major transformational effort and is still contributing to Walt Disney World's performance today. From 2006 to 2013 (7 years) Orlando, FloridaExecutive Vice President | Senior Vice President | Vice President @ Walt Disney Parks & Resorts | Walt Disney World Resort During these 13 years, I served in executive-level roles with key contributions to human resources, including the areas of organization improvement, talent development, guest satisfaction, and employee performance metrics.My career advancement during this time was as follows:EVP, HR and Diversity & Inclusion—WD Parks & Resorts (2002–2006)SVP, HR and Organization Improvement—WDW (1996–2002)VP, HR Development, Guest Satisfaction & Cast Excellence Measurement—WDW (1995–1996)VP, Resort Operations Deluxe/Convention Resorts—WDW (1993–1995) From 1993 to 2006 (13 years) Orlando, FloridaDirector | Task Force Leader | General Manager @ Walt Disney World Resort During this decade, I was promoted steadily through a series of increasingly responsible managerial and director-level roles due to solid job performance, noticeable business results, and demonstrated ability to lead teams.My achievements included helping to open 7 hotels at Disneyland Paris, France, as the leader of a large task force. As well, I supported the openings of 10 properties at Walt Disney World Resort (hotels, water parks, and entertainment complex) from 1984 to 1987. My career progression during this time was as follows:Director, Resorts Convention Sales & Account Services (1992–1993)Task Force Leader, Disneyland Paris (1992–1992)Director, HR Development & Administration, Resorts & Task Force Lead, Resorts (1987–1992)General Manager, The Disney Inn (1984–1987) From 1984 to 1993 (9 years) Orlando, Florida & Paris, FranceOperations Manager & Marketing Roles @ Walt Disney World Resort | AT&T | General Telephone & Electronics I began my career in marketing with GTE in the recently deregulated telecom industry. Then I was hired by Disney’s own telecom company to start a marketing department. Subsequently, I left to join the marketing team at the AT&T headquarters. It was a very positive experience but I knew that I left my heart at Disney. In due course, I was recruited back to Disney as the operations leader of their telecom company. From 1975 to 1984 (9 years) Florida, Georgia & New Jersey


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Frequently Asked Questions about Meg Gilbert Crofton

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In a nutshell

Meg Gilbert Crofton's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

8 year(s), 4 month(s)

Meg Gilbert Crofton's Willingness to Change Jobs

Unlikely

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