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Meaghan Britain

Senior Customer Marketing Manager @ CPA Global

Senior Customer Marketing Manager at CPA Global

Greater Boston

Ranked #1,093 out of 21,860 for Senior Customer Marketing Manager in United States

Section title

Meaghan Britain's Email Addresses & Phone Numbers

Meaghan Britain's Work Experience

CPA Global

Senior Customer Marketing Manager

London, United Kingdom

Congess-Bundestag for Young Professionals Youth Exchange

Cultural Exchange Fellow

August 2011 to July 2012

Bremen, Germany

Frauke Wihelm Gute Unterhaltung

Intern

February 2011 to June 2012

Bremen, Germany

Meaghan Britain's Education

Elon University

Bachelor of Arts, Strategic Communications, 3.75 (Magna Cum Laude)

2007 to 2011

Dublin Business School

Business, Communications

2009 to 2009

Meaghan Britain's Professional Skills Radar Chart

Based on our findings, Meaghan Britain is ...

Family-oriented
Expressive
Consistent

What's on Meaghan Britain's mind?

Based on our findings, Meaghan Britain is ...

52% Left Brained
48% Right Brained

Meaghan Britain's Estimated Salary Range

About Meaghan Britain's Current Company

CPA Global

Frequently Asked Questions about Meaghan Britain

What company does Meaghan Britain work for?

Meaghan Britain works for CPA Global


What is Meaghan Britain's role at CPA Global?

Meaghan Britain is Senior Customer Marketing Manager


What is Meaghan Britain's personal email address?

Meaghan Britain's personal email address is me****[email protected]


What is Meaghan Britain's business email address?

Meaghan Britain's business email address is m****[email protected]


What is Meaghan Britain's Phone Number?

Meaghan Britain's phone (**) *** *** 384


What industry does Meaghan Britain work in?

Meaghan Britain works in the Marketing and Advertising industry.


Who are Meaghan Britain's colleagues?

Meaghan Britain's colleagues are Theo Oudelaar, Oliver Jackson, Eugenia Velasquez, Jevgenijs Leontjevs, MSc, Brian Wehrle, Stuart Clare, Ethan Sterling, Liwei Liu, Eric Masiello, and Thomas Gideon


About Meaghan Britain

đź“– Summary

Senior Customer Marketing Manager @ CPA Global London, United KingdomCultural Exchange Fellow @ Congess-Bundestag for Young Professionals Youth Exchange One of 75 chosen participants to live, work and study in Germany for one year; sponsored by the Department of State. From August 2011 to July 2012 (1 year) Bremen, GermanyIntern @ Frauke Wihelm Gute Unterhaltung Event management and planning for a 6-evening boat tour in the ports of Bremen. Public relations and marketing work for boat tour as well as for 10-day dance festival. From February 2011 to June 2012 (1 year 5 months) Bremen, GermanyAccount Executive @ LiveOak Communications Work with team for local clients on media relations and event promotion campaigns From February 2010 to December 2010 (11 months) Customer Retention & CRM Marketing Manager @ Tradeprint -Email channel manager: Manage channel, content calendar, copy writing, design, and analysis. From 2017 to 2018, email channel users increased 79.13% y/y, transactions increased 173% y/y, and revenue increased 154.15% (despite GDPR and a reduction in email base size).-Own promo calendar and multi-channel promotions, including directly responsible for the direct mail and social campaigns-Marketing project owner for integrating and implementing marketing automation software and customer journeys. Responsibilities include serving as the main contact with dev, defining requirements, writing automation journeys, and planning implementation roadmap. -Project manager for various retention and customer experience initiatives, such as product sampling, customer service self-help center, and feedback collection (NPS, Trustpilot, SurveyMonkey)-Relationship manager with external stakeholders, such as Trustpilot, CrossEngage (marketing automation) , Wootric (NPS)-Work cross-functionally with customer service, sales, analytics, developers, and product owners on key retention and customer experience projects. -Work regularly in Looker (Snowflake), Magnolia CMS, GA 360. From March 2017 to July 2019 (2 years 5 months) London, United KingdomSenior Associate, Training, Support and Service @ Vistaprint Assisted with creation and execution of training materials for new partner integrations.Maintained training agendas, incentives and relationships with partner customer support teams.Supervised team of call center agents to resolve escalated service concerns from partner customers.Served as liason between corporate functions and specialized, partner-facing customer support team. From July 2014 to December 2015 (1 year 6 months) Lexington, MAAssociate, Training Service and Support @ Vistaprint Responsible for daily support of three different customer support teamsHandle and resolve escalated situations for Vistaprint customersInitiate process improvements between agent and internal teamsAssist in creation and execution of training materials for agent teams From January 2013 to July 2014 (1 year 7 months) Lexington, MassachusettsProject Coordination @ Vistaprint •Responsible for coordinating company-wide development initiatives •Assist project managers with execution and facilitation of existing and new projects•Contributor to L&D and company communications projects•Manage Learning and Development budget From August 2012 to December 2012 (5 months) Lexington, MassachusettsGerman Language Tutor @ Freelance Works one-on-one with students to identify language learning goals.Focuses on short term and long term goals for continual progress and success with grammar/vocab/conversation/etc.Adapts each lesson and pace to accommodate for prior language exposure and difficulty of material. Diversifies the materials by combining audio, video, and reading assignments in order to experience the language from multiple dimensions. From February 2014 to August 2015 (1 year 7 months) Greater Boston AreaOrientation Leader @ University New Student Orientation Introduced 13 students to campus experience through group activities and discussionDisseminated pertinent university policies to students From August 2010 to August 2010 (1 month) Intern @ Gibbs & Soell, Inc Compiled and analyzed over 300 media hits for client's annual media reportResearched and wrote articles for agricultural print and online media outletsAttended strategy meetings with clients Continually evaluated success of current campaigns From June 2010 to August 2010 (3 months) Student Scholar @ Tracey Edwards Company Wrote, distributed and recorded press releases, radio spots and PSAs Identified demographics/target markets to create client strategy pitchesAssisted media buyer on media plans and advertisement placementResearched and contacted potential new clients for agency Elon University Student Union Board From June 2009 to August 2009 (3 months) Residence Assistant @ University Residence Life Communicate University policies and new information to studentsMediate and discuss interpersonal issues with residents and University staff From August 2008 to May 2009 (10 months) Senior Specialist, Partner Experience, Vistaprint Corporate Solutions @ Vistaprint Managed a multi-month project to launch a new customer support and account management team in the Tunisian call center, requiring management across three continents and multiple countries.Collaborated with call center management to maintain training agendas, team incentives, service levels, and positive relationships.Designed and delivered training materials to customer service teams in Montego Bay, Jamaica, and Tunis, Tunisia. From September 2015 to February 2017 (1 year 6 months) London, United KingdomRetail Account Manager @ Vistaprint Manage all aspects of the business relationship with a multi-million dollar partnerCoordinate and oversee program development and improvementFacilitate collaboration between Vistaprint and partner teams to develop revenue and program growth initiatives. From January 2015 to August 2015 (8 months) Greater Boston Area


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In a nutshell

Meaghan Britain's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

1 year(s), 0 month(s)

Meaghan Britain's Willingness to Change Jobs

Unlikely

Likely

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