Maurizio Mallia's Email & Phone Number
Head of Customer Service | Contact Centre | Customer Support | Improving CSAT & NPS | Delivering a Culture of Performance & Change Management | Scaling up teams | Voice of the Customer |
Maurizio Mallia Email Addresses
Maurizio Mallia Phone Numbers
Maurizio Mallia's Work Experience
Head Of Customer Success 🚀 Delivering KPI improvements | Root cause analysis | CSAT | Fintech
September 2021 to Present
Group Service Manager 🚀 Coaching and Training to improve Team Performance | Dashboard & Analytics
March 2021 to August 2021
Head of Contact Center/ Business Transformation/ People Improvement
January 2020 to January 2021
Contact Center Director🚀 Transformational change | New Management hierarchy | Innovation
January 2020 to December 2020
Business Consultant 🚀 Contract Consulting for SME's with Offshore Call Centre Operations.
November 2018 to December 2019
Chief Operating Officer 🚀 Contact Centre Employee Engagement | Insurance
May 2018 to October 2018
minicabit
Director Of Operations 🚀 Customer Service and Supplier Engagement | Contact Centre Strategy
January 2016 to May 2018
minicabit
Head Of Operations
January 2016 to May 2018
minicabit
Head Of Operations/ B2B/ Supplier Engagement/ Retention
January 2016 to March 2018
Head of Contact Center 🚀 Business Operations | BPO process improvements | Financial Services
January 2013 to December 2015
Vyke
Director Of Operations 🚀 BPO process improvements | Fraud Management | Telecoms
January 2011 to January 2013
Vyke
Head Of Operations
January 2011 to January 2013
Vyke
Head Of Operations/ BPO/ Fraud/ Customer Service
January 2011 to December 2012
Head of Contact Centre 🚀 Nearshore call centre | Sales through Service | KPIs ⬆️ | Telecoms
January 2007 to January 2011
Head Of Customer Service 🚀 Scale Up | Contact Centres | Growth | Telecoms
January 2000 to January 2007
World Telecom
Head of Contact Center
January 1999 to March 2000
World Telecom
Head of Contact Centre 🚀 Telecoms
January 1999 to March 2000
World Telecom
Customer Service Manager
May 1996 to January 1999
World Telecom
Customer Service Operations Manager
May 1996 to January 1999
World Telecom
Customer Service Agent
September 1995 to May 1996
Head of Call Centre Operations
Group Head ► Customer Services ► Head of Customer Services ► Boost Excellence in Customer Experience
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Maurizio Mallia's Education
SDA Bocconi
January 1995 to January 1995
Queen Mary University of London
SDA Bocconi
January 1994 to January 1994
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Frequently Asked Questions about Maurizio Mallia
What is Maurizio Mallia email address?
Email Maurizio Mallia at [email protected] and [email protected]. This email is the most updated Maurizio Mallia's email found in 2024.
What is Maurizio Mallia phone number?
Maurizio Mallia phone number is +447740069457.
How to contact Maurizio Mallia?
To contact Maurizio Mallia send an email to [email protected] or [email protected]. If you want to call Maurizio Mallia try calling on +447740069457.
What company does Maurizio Mallia work for?
Maurizio Mallia works for Clyde & Co
What is Maurizio Mallia's role at Clyde & Co?
Maurizio Mallia is Group Customer Service Manager
What industry does Maurizio Mallia work in?
Maurizio Mallia works in the Financial Services industry.
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Maurizio Mallia's Estimated Salary Range
Maurizio Mallia Email Addresses
Maurizio Mallia Phone Numbers
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Maurizio Mallia's Personality Type
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
Average Tenure
2 year(s), 0 month(s)
Maurizio Mallia's Willingness to Change Jobs
Unlikely
Likely
Open to opportunity?
There's 86% chance that Maurizio Mallia is seeking for new opportunities
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Maurizio Mallia's Social Media Links
/in/mauriziomallia