Matthew Bunting's Email Addresses & Phone Numbers

I am passionate about everything I do. I am constantly looking to improve, whether this is as a person or in the things I do, I always know there is room for improvement and want to push myself as far as I can. I am a hardworking, diligent team player who constantly strives for perfection. I have...

I am passionate about everything I do. I am constantly looking to improve, whether this is as a person or in the things I do, I always know there is room for improvement and want to push myself as far as I can. I am a hardworking, diligent team player who constantly strives for perfection. I have a great personal desire to improve and because of I am ambitious. I am always prepared to go above and beyond my role and have a hunger to succeed to the best of my ability. I believe that nothing is ever perfect and enjoy reviewing processes in order to find improvements. I am innovative and keen to think outside of the box, to find new solutions which increase operational efficiencies. I have strong communication skills; I am able to motivate and encourage people to do their best at all times. I am extremely adaptable and embrace positive change, and through this I am able to quickly build, open and lasting relationships. I set high standards and take a great deal of pride in my work. I am an analytical and logical thinker who knows every problem has a solution. I see every obstacle as a challenge, one I know I can overcome. I have a strong work ethic, I am organised and I am always willing to try new things. I play to my strengths, utilising my differing array of skills, to always be in the best possible position to succeed.Data Analyst @ From January 2015 to Present (1 year) Resource and Forecasting Analyst @ My role is to ensure we have the correct number of appropriately skilled people within the Virtual Contact Centre, during our hours of business. This enables the delivery of the highest standards of service to our customers. • I deliver effective monthly / yearly resource plans for Customer Service ensuring service levels and productivity targets are achieved • Generate comprehensive management information to support the ongoing resource management of the Customer Service Department. (I created an MI Suite in MS Excel which is used to help communicate performance to key stakeholders) • I have developed and maintain a robust process and system capability (Manual Work Force Management System) that allows us to plan efficiently • I recommend and assist in the planning of Customer Service recruitment, overtime and shift changes within the Customer Service budget. • Highlight periods of reduced / increased activity, translating this data into fit for purpose operational plans (schedules) • Demonstrate trend analysis, to identify risks which would affect the delivery of business objectives and Key Risk Indicators (KRI’s) • I forecast future resource requirements based on attrition and skills availability to make sure that headcount and productivity are at optimum operational efficiency • I complete intraday planning to ensure we are able to react to an ever-changing and volatile workload • I regularly review advisor adherence to schedules, ensuring we are working as efficiently as possible • I own and update the business continuity plans for Customer Service, working closely with Business Continuity manager • Plan ahead and act on insight and feedback/ review current processes to improve ways of working. Aligning operational management, project teams, training and recruitment to work as efficiently as possible across Customer Service From April 2014 to January 2015 (10 months) Customer Service Advisor @ • Ensuring that all new clients are successfully and correctly enrolled onto our system within our designated service level agreement • Handling any customer queries in a timely and efficient manner whilst ensuring that the customer receives the highest levels of customer service in line with our company values • Completing all customer requests and communicating this back to our customers either by telephone, email or letter • I collate and report on all the management information for my business area, including how we are performing against our key performance indicators, this was something previously dealt with outside of our business area until I was able to improve the current MI and it's efficiency • I am the teams “Deputy” which means in the absence of the Team Leader I will take ownership of the day to day running of the team and deal with any issues that may arise • I delegate the workload to the team members from the varying work streams • As a training champion of the team I am tasked with ensuring my knowledge of all of our systems and processes and be prepared to train, coach and mentor to ensure that my team are capable to do their job to the best of their ability • I am often tasked with Process Improvement in which I am able to review our current processes and look for ways to streamline them to ensure they are as efficient and as beneficial to our customers as possible From August 2010 to March 2014 (3 years 8 months) Assistant Store Manager @ •Within this managerial role I was charged with running the store and the staff •I had to ensure that I managed the staff at all time this included setting stretch targets for them to achieve, delegating work to them and ensuring they completed these tasks, keeping their moral up and motivating them to hit sales targets •In this role I was also responsible for achieving sales targets and staying within budget for overhead costs •I also had to arrange the store to fit within trends of customers •At all times I had to achieve a high standard of customer service •I was tasked with cashing up the tills, opening and closing the store and store security From 2008 to August 2010 (2 years) Longdendale Community Language CollegeLongdendale Community Language College Matthew Bunting is skilled in: Training, Process Improvement, Leadership, Customer Service, Time Management, Data Analysis, Resource Management, Forecasting, Team Leadership, Customer Satisfaction, Coaching, Team Management, Stakeholder Management, Retail, Teamwork, Account Management