Image of Matthew Barber

Matthew Barber

DevOps Analyst @ Sky

Senior DevOps Engineer at Sky

United Kingdom

Ranked #793 out of 15,860 for DevOps Analyst in United States

Section title

Matthew Barber's Email Addresses & Phone Numbers

Matthew Barber's Work Experience

Sky

DevOps Analyst

November 2014 to Present

Leeds, United Kingdom

Sky

Service Desk Analyst

April 2012 to November 2014

Leeds

SSP

1st Line support analyst

September 2010 to April 2012

Halifax, United Kingdom

Matthew Barber's Education

Rodillian Performing Arts School

2001 to 2009

Matthew Barber's Professional Skills Radar Chart

Based on our findings, Matthew Barber is ...

Strong sense of self
Troubleshooter
Questioning

What's on Matthew Barber's mind?

Based on our findings, Matthew Barber is ...

56% Left Brained
44% Right Brained

Matthew Barber's Estimated Salary Range

About Matthew Barber's Current Company

Sky

Frequently Asked Questions about Matthew Barber

What company does Matthew Barber work for?

Matthew Barber works for Sky


What is Matthew Barber's role at Sky?

Matthew Barber is DevOps Analyst


What is Matthew Barber's personal email address?

Matthew Barber's personal email address is m****[email protected]


What is Matthew Barber's business email address?

Matthew Barber's business email addresses are not available


What is Matthew Barber's Phone Number?

Matthew Barber's phone +44 ** **** *840


What industry does Matthew Barber work in?

Matthew Barber works in the Broadcast Media industry.


Who are Matthew Barber's colleagues?

Matthew Barber's colleagues are Strahil Anguelov, Tim Bennett, Helen McFadyen, Laurie Richards, Ashvin Asiriah, Gul Imran, Belinda Sasso, Tian Yuan, Niclas Söderström, and João Café


About Matthew Barber

📖 Summary

I am a confident, well motivated, outgoing person, who has excellent customer skills and is always happy to help people. I am an excellent team player but also work well on my own. I always try my best in everything that I do. I have vast experience in customer service, and very good knowledge in I.T., in both software and hardware components. I am also skilled at troubleshooting hardware faults that can occur. I have great communication skills with both customer and colleagues, and a strong interest in learning how things work as well as learning new skills. I am also very professional and accurate with everything I do.DevOps Analyst @ From November 2014 to Present (11 months) Leeds, United KingdomService Desk Analyst @ I currently work on the service desk for one of the largest Sports websites in the UK www.skysports.com. Woking on the Sky Sports Digital Media Service Desk I support all users of www.skysports.com, www.sportinglife.com, www.teamtalk.com and www.football365.com with any issues they may encounter on the sites. Also I support a syndication service we provide to multiple 3rd party companies. As well as supporting users with individual issues one of my responsibilities is to monitor and maintain the sites with 2nd line teams to make sure that the platform is stable and that the users are getting the best possible experience whist visiting the sites. Another integral part of my role is to provide Desktop Support to the internal technical and editorial teams for both Windows and Mac based machines. This can consist of a simple RAM upgrade to a full system rebuild making sure that my colleagues are happy and able to work to the best of there abilities. I also have the responsibility of supporting and maintaining multiple servers. In the role I have to use a ticket management system (Service Now) to log and prioritize incidents and problem as they get reported. Making sure that incidents get escalated to the correct teams promptly ensure the best possible resolution the incidents. From April 2012 to November 2014 (2 years 8 months) Leeds1st Line support analyst @ I worked at SSP Software house in Halifax providing 1st line support for Bespoke and off the shelf software to insurance brokers up and down the country. I work in a small but busy team dealing with software and hardware issues logged via Phone Email Fax and the on-line Portal, with my excellent IT and excellent customer service skills. At SSP I have to use my knowledge of SQL and UNIX as well as my extensive knowledge of windows to find the root and solution of a problem that a user may be facing. From September 2010 to April 2012 (1 year 8 months) Halifax, United KingdomSales Assistant @ at ASDA Living at the Crown Point store in Leeds throughout my studies and my career. I work as part of a small team in the warehouse organising and distributing the goods as they arrive, on the shop floor rotating stock and helping customers, and on the tills as a cashier. I have had several awards for both my customer care and staff support. I am also seen as a Key colleague helping others out with more difficult tasks. Work Experience For my work experience, I worked at Elan Recruiting Ltd for 2 weeks. Whilst I was there, I inputted data into a database and carried out general office duties. From September 2007 to May 2011 (3 years 9 months) 1st Line support analyst @ I have worked on one of the largest service desk in the UK as a contractor providing IT support and customer service for HBOS/Lloyds TSB colleague. Working on the service desk introduced me to new challenges as I had to deal with many different problems/incidents, this ranges from; password resets, outlook faults to hardware issues. In my role I had to manage new calls coming in the desk as well as faults reported online, I also had to keep on top of my follow up Q managing existing faults and meeting tight SLAs. From March 2010 to September 2010 (7 months) Leeds, United KingdomRodillian Performing Arts School From 2001 to 2009 Matthew Barber is skilled in: MCDST, CompTIA A+, MCITP, ITIL, Customer Support, V3 Foundation, ITIL v3 Foundations..., Linux, Databases, Service Desk, Hardware, Unix, IT Service Management


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In a nutshell

Matthew Barber's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 11 month(s)

Matthew Barber's Willingness to Change Jobs

Unlikely

Likely

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