Scaled Customer Success Lead at Segment
Berkeley, California, United States
Textbo LLC
Intern Coordinator
2009 to 2010
Segment
Customer Success Program Manager
San Francisco Bay Area
Family Wise, Inc.
Head of Product Marketing
San Francisco Bay Area
Jornaya
Director, Strategic Accounts
July 2015 to June 2017
Greater New York City Area
QuinStreet
Director, Marketing - Insurance
November 2011 to July 2015
Greater New York City Area
UBS Investment Bank
Project Manager / Business Analyst
August 2010 to August 2011
London, United Kingdom
UC Davis Campus Recreation
Marketing Assistant
June 2008 to June 2010
Segment
Scaled Customer Success Lead
San Francisco Bay Area
Campus Special
Account Executive
May 2010 to August 2010
📖 Summary
Intern Coordinator @ Textbo LLC From 2009 to 2010 (1 year) Customer Success Program Manager @ Segment San Francisco Bay AreaHead of Product Marketing @ Family Wise, Inc. We believe that everyone has a right to basic legal protection. We're creating a suite of free estate planning resources in both English and Spanish. San Francisco Bay AreaDirector, Strategic Accounts @ Jornaya Jornaya unlocks the power of Consumer Intent, giving our partners the ability to:• Identify In-Market Consumers • Ensure TCPA Compliance in Realtime• Visually Prove Consent in Cases of TCPA Lawsuits• Increase Lead Quality and Lower Cost Per Sale From July 2015 to June 2017 (2 years) Greater New York City AreaDirector, Marketing - Insurance @ QuinStreet • Managed a $15M annual category (life insurance); including client and strategic media relationships, product management, and data analysis. Grew revenues 20% YoY for 3 consecutive years.• Managed 1 direct report and strategic direction of 6 developers, sales managers and media suppliers.• Increased media monetization by 15% by designing and executing a new lead generation productleveraging call center resources.• Owned account strategy for tier 1 clients such as MetLife, AIG and New York Life.• Created best practices for handling consumer PII, complying with Can Spam and TCPA regulations.• Successive promotion from associate to manager to senior manager to director. • Attainment of the Best in Business for Financial Services category at QuinStreet in 2013 as voted by colleagues. From November 2011 to July 2015 (3 years 9 months) Greater New York City AreaProject Manager / Business Analyst @ UBS Investment Bank • Partnered with internal clients, engineers, and project analysts across globally distributed groups.• Managed systems integration projects; responsible for coordinating data migration, SIT/UAT testcases and user training.• Saved .5 FTE by creating an online tool for gathering business requirements for change projects.• Set strategic direction for two Business Analysts and three engineers. From August 2010 to August 2011 (1 year 1 month) London, United KingdomMarketing Assistant @ UC Davis Campus Recreation From June 2008 to June 2010 (2 years 1 month) Scaled Customer Success Lead @ Segment At Segment, we believe that all teams should be empowered with high-quality customer data to make better decisions and deliver exceptional user experiences.I lead a team that strives to live this vision within Segment itself. We support Segment's growing customer base with data-driven, many:1 programs focused on creating wildly successful and highly engaged customers. We build personalized & automated onboarding paths, use-case discovery programs, and customer education resources. San Francisco Bay AreaAccount Executive @ Campus Special Achieved more than 100% growth (both revenue and total accounts) year over year From May 2010 to August 2010 (4 months)
What company does Matt Smidebush work for?
Matt Smidebush works for Textbo LLC
What is Matt Smidebush's role at Textbo LLC?
Matt Smidebush is Intern Coordinator
What industry does Matt Smidebush work in?
Matt Smidebush works in the Internet industry.
Who are Matt Smidebush's colleagues?
Matt Smidebush's colleagues are Peter Stratton, Shoban Kumar, Joshua Willson, Koba Khitalishvili, Matthew Butt, Justin Kenward, Tory Benya, Simant Priyadarshi, Chris Snyder, and Frederick Grafe
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
1 year(s), 8 month(s)
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