A digital product leader and payments professional with deep knowledge of global payments, APIs, ecommerce and mobile technology. A consistent history of successful innovation, leadership and strategic excellence in diverse environments across business units at a Fortune 100 corporation as well as driving success and change at a state-owned foreign institution.
Specialties: Open Platforms, API Management and Strategy, Data strategy, Big Data, New Product Development, Innovation Design, Digital Payments, Mobile Payments, Mobile wallet, mcommerce, Social Payments, Open APIs, SDK Development, eCommerce, Payments Consulting, Credit Card Processing, People Leadership and Development, Product Management
Vice President - Business Leader - MDES Apple Pay @ Business Owner for the MasterCard Apple Pay wallet interface and MasterCard Digital Enablement Services Open API strategy lead From February 2015 to Present (11 months) Vice President - Head of eCommerce Product - Americas @ •Achieved 10x YoY growth
•Recognized by CEO as top priority and best practice market for all ecommerce markets
•Developed new positioning and strategic direction for expansion of UnionPay online acceptance within the Americas and Europe
•Partnered with various global acquiring and payment solution providers to drive new acceptance at key merchant categories including global airlines and top 100 ecommerce retailers
•Successfully influenced decision makers at Chinese state-owned company to adopt recommended changes to product and marketing philosophy
•Presented at leading industry conferences regarding the state of online and mobile payments in China From January 2014 to Present (2 years) Director - Digital Platforms and Products @ •Accountable for strategy and development across multiple digital platforms including big data, mobile, APIs, marketing technology and sales technology in addition to senior level consulting efforts for numerous initiatives across the business
•Manage 8 direct reports who develop and maintain the marketing and CRM technology infrastructure for American Express’s U.S. small business card issuing division
•Decreased development time for technology initiatives by 60% and increased quality by creating product centric mindset within direct report team
•Drove strategy and investment into Big Data and Hadoop platform for customer centric reporting and advanced modeling
•Developed strategy for mobile-as-a-platform product construct with critical APIs, documentation and open integration requirements as well as long-term systems design considerations
•Oversaw of development of iOS and Android application for Small Business needs
•Created wireframes and functional mockups of several additional products and mobile applications to provide insight and utility to small business owners
•Designed small business focused API platform strategy to enable faster development of new digital products and expose valuable customer data in a secure fashion to external parties
•Tapped by senior leadership to serve as a consultant for initiatives in payments and technology
•Oversaw unification of multiple Salesforce.com instances and integration of marketing automation tools
•Active leader in on-campus recruiting and intern development for Digital Commerce From August 2012 to January 2014 (1 year 6 months) Greater New York City AreaSenior Global Product Manager @ •Responsible for oversight of API/SDK product as well as the enhancement and evolution of a webservices platform supporting over 200 million financial transactions annually
•Served in a consulting role as subject matter expert in global payments for numerous enterprise strategic initiatives and discussions with major potential technology partners
•Achieved 230% growth in 14 months of platform management
•4 Patents Pending regarding Reviews, Offers, Social Payments and Fraud Prevention
•Led the implementation of internet based authorizations with Bank of China allowing for expansion of ecommerce in the Chinese market
•Integrated new platform and server production support tools and monitoring solutions to provide enhanced availability
•Budget/Finance lead for Vice President representing 3 global teams in JAPA, EMEA and the Americas
•Co-developed an innovative extension of our open platform technology to leverage previously inaccessible data that results in a 40% reduction in fraud (patent pending)
•Solution designer on Social Sync-To-Buy Payments (patent pending), American Express Checkout From September 2011 to August 2012 (1 year) Phoenix, Arizona AreaProduct Manager @ •Responsible for the end-to-end product management and development of American Express’s first publicly available API/SDK product. Launched product on time and under budget across all global markets
•Delivered first full feature ‘Payment Software Development Kits’ from a major credit card network
•Led creation of licensing agreement and terms and conditions associated with API technology
•Created global positioning statements and training for sales and support across 3 global regions
•Selected for American Express – Leadership Express Development Program
•Strategic leader for Enterprise Open API Initiative (American Express and Serve)
•Extensive Client and Partner facing experience including partner banks and merchants
•Presentations on APIs future in payments accepted for major industry conferences including Direct Response Forum and Cartes Paris From September 2010 to February 2012 (1 year 6 months) Phoenix, Arizona AreaMBA Intern @ •Developed API strategy for American Express with a focus on global payments
•Presentation resulted in $20MM funding approval and the creation of 2 incremental headcount to deliver the recommended capability
•Subsequent request for immediate return after internship to execute recommendations
•Recommendations included both a platform and product strategy to ensure that American Express provide a strong baseline of capabilities for innovation From June 2010 to September 2010 (4 months) Acting Operations Director @ • Reorganized staff by prioritizing quality and providing performance based incentives while reducing resource demand. Resulted in 40% cost savings and improved quality from 5 errors per shift to 0.2 errors per shift
• Managed 15 employees in a business unit representing $6.5 million of annual of revenue
• Created and implemented sales program for operations staff by translating sales staff requirements into an on-site sales tool resulting in immediate customer service improvement and increased revenue From November 2008 to August 2009 (10 months) Floor Manager @ • Managed up to 25 employees in different sectors, including online sales, customer service, supply chain and direct sales, successfully meeting sales and efficiency goals for all departments
• Brought into management position as an external hire and successfully led an experienced group by adapting to company culture while maintaining managerial identity
• Designed integrated network inventory for rental equipment and streamlined the process by cataloging inventory and leveraging existing technical infrastructure; reduced customer wait time by up to 70% and labor by 50% From January 2008 to May 2008 (5 months) Tucson, Arizona AreaDirector of Exercise Specialists @ • Redesigned Exercise Specialist training program by establishing new training techniques and evaluation tools; this ultimately led to improved patient results, employee accountability and streamlined staffing
• Managed financial charges and medical operations at clinic level, filling two roles and reducing overhead
• Developed new patient educational literature and exercise protocols resulting in enhanced patient compliance and reduced redundancy From September 2005 to August 2007 (2 years)
MBA, International Finance, Honors @ Thunderbird School of Global Management From 2009 to 2011 BA, Political Science, African Studies, Geography @ University of Florida From 2004 to 2007 University of Dar es Salaam From 2006 to 2006 Matt Miller is skilled in: Strategy, Product Management, Business Strategy, Marketing Strategy, Enterprise Software, Market Research, Leadership, Project Management, E-commerce, Competitive Analysis, Business Development, Product Development, Credit Cards, Strategic Planning, Salesforce.com
Websites:
http://about.americanexpress.com/news/pr/2011/paymentsdk.aspx,
http://www.shanghaidaily.com/nsp/Business/2012/05/15/American+Express+teams+up+with+IPS+and+YeePay/?utm_source=twitterfeed&utm_medium=twitter