Mary Savage-Dixon's Email Addresses & Phone Numbers

📖 Summary

Information Technology Customer oriented professional with fourteen years experience in providing quality service to enterprise-sized companies through leadership, technical expertise and relationship building. Looking for an IT position with a company that I can help grow and learn with. Has the Ability to manage multiple priorities on a daily basis and to work independently with general guidance. Strengths include project management, technical support, problem solving, and solid communication skills. Specialties:backup, budgeting, cisco, citrix, computer hardware, consulting, conversion, customer relations, dhcp, disaster recovery planning, dns, ghost, groupwise, help desk support, operating systems, pbx, pc anywhere, pc setup, peripherals, phone systems, policy analysis, purchasing, quality, rent roll, routers, sales, servers, spreadsheets, sql, symantec packages, tcp/ip, technical support, technical training, upgrades, wan, web servers, trend office scan, logmeinPC/LAN Network specialist @ From June 2013 to Present (2 years 6 months) Fort worth, txSenior System Administrator @ • Perform LAN administration on integrated heterogeneous network environment. • Deploy and maintain primarily Windows based servers with an occasional focus on Linux and Macintosh. • Manage server user accounts, files shares, file system, access privileges, and security. • Perform administration of user accounts on Exchange servers. • Administration of hardware and software management systems. • Configure and maintain server and network backup system (Backup Exex). • Provide second and third level telephone and desktop technical support to business and creative units. • Provide advanced application support for proprietary business software. • Create and maintain documentation of user and system procedures. • Create and maintain equipment and software inventory. • Determine appropriate action by referencing defined operating policies and procedures and using proven approaches. • Solve routine problems within the scope of duties, using professional concepts and established practices. • Develop and maintain an understanding of current and proposed technologies relevant to the goals of the company and industry. • Participate in a team setting to provide business partner / customer solutions. • Provide feedback to project managers / management on goal / tasks progress and completion. Technical: • Storage Area Networks • Exchange 2003/2007 Server Administration • Windows 2000/2003/2008 Servers • Basic Cisco router, switch and wireless experience • Exchange 2003 Server • Apple Macintosh laptops • IIS web servers • Microsoft SQL • Backup Exec Backup Software • 802.11a/b/g Wireless LAN • High-Speed Internet connectivity • Global Wide Area Network • Juniper NetScreen Firewall and VPN • Cicsco VOIP systems • Trend Micro Administrator • Blackberry Enterprise Administrator • Heat call logging Administration From January 2010 to June 2013 (3 years 6 months) Fort Worth, TXSystem Administrator @ This job description mirrors the Aegis media description. This position is one in the same. From January 2010 to January 2011 (1 year 1 month) Independent Contractor @ • Maintained and updated 2003 Server and Active Directory. • Configure and Maintain networks and shared Quickbooks access. • Setup and insure backup systems are being utilized to maintain company integrity in case of system failure. • Insure companies are covered by Antivirus, firewall and other security measures. • Maintain and configure Exchange 2003 policies and user administration From September 2009 to January 2010 (5 months) Senior Systems/Network Admin @ From May 2007 to September 2009 (2 years 5 months) System/network Administrator @ Managed and supported citrix publication servers. Implemented new help desk system and responsible for help desk tickets. Installed upgrades and worked out bugs in ERP software. Managed 15 Windows servers with various operating systems implemented upgrades as necessary. Setup user rights and password security procedures to ensure ISO compliance. Purchased and configured all hardware and setup licensing requirements. Maintained LAN devices and web servers. Responsible for implementing all IT procedures. Implemented new disaster recovery plan and tested quarterly. Setup and monitored all systems up time to insure 98% up time of all systems. From January 2007 to September 2009 (2 years 9 months) Regional Systems Coordinator @ Managed and coordinated telecommunication installation of new office and coordinated the move for our corporate office. Implemented Roll out of Yardi from Rent Roll system on 150 locations. Provided customer support for Office 2K, troubleshooting network issues, and involved in upgrading sixty windows 98 machines to XP. Managed 3 Novell servers and implemented upgrades as necessary. Implemented user rights and data security procedures to ensure company compliance. Supported and administered 120 remote locations with LAN networks. Responsible for purchasing all hardware and securing the applicable licenses. Supported ESI phone system. Implement a schedule of system backups and database archive operations to ensure data/media recoverability through proper administration of storage and retrieval. Ensure the systems compliance with Company requirements through the implementation, auditing, and adherence to policies, procedures and security standards. Inventory control and management of fixed assets. Utilized strong troubleshooting and logical problem management skills to minimize equipment downtime and ensure customer satisfaction. Provided continuous support to over 230 local and remote users over the phone and desk side ensuring complete access to all corporate technical resources utilizing tools such as WebEx and PC Anywhere eliminating the need for outside technical support at the remote location. Created many knowledge base documents to assist in co-workers and customers over all technical skill set. This greatly helped individuals to conduct their own troubleshooting and performance of complex installations. From January 1998 to March 2007 (9 years 3 months) Conversion Consultant @ Consulting Organized and converted company from manual excel spreadsheet to Onesite software on a contract basis. Supported software for agreed upon period after conversion to ensure they were stabilized and comfortable with their new accounting systems. From May 2006 to December 2006 (8 months) Business Manager @ Insure project stayed within NOI requirements by budgeting expenses and increasing income. Managed staff of 10 team members. Scheduled turn over of apartment homes to insure there was quality product available for lease. Trained staff and customers in computer-system setup and operations. Received Super star of the year award for 1998 and 8 sales awards in one year. From January 1997 to January 1998 (1 year 1 month) Business Manager @ Managed 300-unit apartment community. Presented financial statements to client on monthly basis and kept property within budget and met or exceeded NOI. Managed maintenance and turnover of units and staff. Coordinated 3.4 million dollar renovation of the project. From January 1992 to January 1997 (5 years 1 month) Associate's degree, Business Management @ Texas Tech University From 1987 to 1992 J.J. Pearce HighNew Horizons Mary Savage-Dixon is skilled in: Computer Hardware, DNS, Servers, DHCP, Operating Systems, Citrix, Trend Micro Anti-Virus, Windows, Technical Support, Microsoft Exchange, Windows Server, Disaster Recovery, Active Directory, VMware, Applications, Server Administration, Customer Service, Antivirus, Data Center, XP, Cisco Technologies, Security, TCP/IP, IIS, Networking, Windows XP, Hardware, Switches, Firewalls