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Mary Pop's Email & Phone Number

Customer Service Support Technician at JULABO USA, Inc.

Mary Pop's Email Addresses

ma****[email protected] Personal Email
m****[email protected] Work Email

Mary Pop's Phone Numbers

(215) ***-*364 Phone number

Mary Pop's Work Experience

Innovative Control Systems, Inc

Tier 1 Technical Support

August 2016 to February 2019

Synchronoss Technologies

Identity and Access Management Specialist

March 2015 to September 2015

Bethlehem, PA

Guardian Life

Associate Security Analyst

July 2011 to November 2014

Bethlehem, PA

Show more

Mary Pop's Education

Pennsylvania State University-Penn State Lehigh Valley

Certification in the System Development Life Cycle

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In a nutshell

Mary Pop's Ranking

Ranked #359 out of 7,190 for Customer Service Support Technician in Pennsylvania

Mary Pop's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 2 month(s)

Mary Pop's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 86% chance that Mary Pop is seeking for new opportunities

Mary Pop's Professional Skills Radar Chart

Based on our findings, Mary Pop is ...

Perceptive
Resourceful
Deep

What's on Mary Pop's mind?

Based on our findings, Mary Pop is ...

52% Left Brained
48% Right Brained

Mary Pop's Estimated Salary Range

About Mary Pop's Current Company

JULABO USA, Inc.

Provide telephone and email technical support for customers using our temperature control units (heating and refrigeration). Process service part sales orders and return requests. Assist in other administrative tasks when required.

Frequently Asked Questions about Mary Pop

What company does Mary Pop work for?

Mary Pop works for JULABO USA, Inc.


What is Mary Pop's role at JULABO USA, Inc.?

Mary Pop is Customer Service Support Technician


What is Mary Pop's personal email address?

Mary Pop's personal email address is ma****[email protected]


What is Mary Pop's business email address?

Mary Pop's business email address is m****[email protected]


What is Mary Pop's Phone Number?

Mary Pop's phone (215) ***-*364


What industry does Mary Pop work in?

Mary Pop works in the Machinery industry.


About Mary Pop

📖 Summary

Tier 1 Technical Support @ Innovative Control Systems, Inc Work remotely with customers over the phone and with remote desktop tools to provide technical support including: hardware, software, electrical, and networking for their car washesPerform testing of the hardware and softwarePerform software updates for customers as neededIdentify issues and provide correction plan within our preset SLA standardsSubmit orders for parts as needed From August 2016 to February 2019 (2 years 7 months) Identity and Access Management Specialist @ Synchronoss Technologies Assign call center agents application access based on their role in the companyAccess troubleshooting and password resetsProvisioning main frame access rolesCreate and maintain domain accounts for all new employeesDisable/enable accounts in Active DirectoryCreate Microsoft Outlook accounts and distribution listsAssigned users access to Active Directory groups based on their requests Ensured terminated employees access was removed as soon as they were terminated From March 2015 to September 2015 (7 months) Bethlehem, PAAssociate Security Analyst @ Guardian Life Managed application and backend access including the annual entitlement review for PWC and corporate for all key financial systems and privacy application auditsAudited application requests, ensuring the level of access was exactly what the user needs based on their role in the company and also that it matched the requestTaught the User Administration team how to provision users in our applicationsAssisted in creating different access roles in applications based on the user’s positionEnsured terminated employees access was removed right awayMaintained provisioning documentation and audit trails for production access Maintained code changes into the production environment and the documentation required to move changes into production for key financial systems and privacy applicationsEnsured all proper approvals were in place for code changes and application accessWorked on many projects to ensure proper security procedures were followed according to corporate guidelinesRan daily reporting and maintained Excel spreadsheetsAssisted in troubleshooting of LDAP accounts From July 2011 to November 2014 (3 years 5 months) Bethlehem, PACustomer Service Support Technician @ JULABO USA, Inc. Provide telephone and email technical support for customers using our temperature control units (heating and refrigeration). Process service part sales orders and return requests. Assist in other administrative tasks when required. Allentown, Pennsylvania Area


Mary Pop’s Personal Email Address, Business Email, and Phone Number

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Mary Pop's Social Media Links

/in/mary-pop-63b4a7174
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