Martin Thomsen's Email Addresses & Phone Numbers

Has led companies in vastly different cultural and economic environments from high growth Asian to recession hit European markets. Each with its own challenges. Common denominator has been to solve a growth AND profitability challenge. Currently heading our operations in Denmark turning it into a model market and lighthouse for the ISS Group. Executed major restructuring program...

Has led companies in vastly different cultural and economic environments from high growth Asian to recession hit European markets. Each with its own challenges. Common denominator has been to solve a growth AND profitability challenge. Currently heading our operations in Denmark turning it into a model market and lighthouse for the ISS Group. Executed major restructuring program with key objective to implement a truly customer focused organization. The results have been positive with Sharp increase in Customer NPS and profitability and now acts as “blueprint” for Group-wide strategy implementation programe “GREAT”. Over a five-year peiod I led the company to growth on 11 very different markets in Asia (including 5 country establishments: India, China, Taiwan, Japan and Phillippines) – from the more mature markets to developing markets. It was a complex challenge with very different markets and customers we had to understand while at the same time building and accelerating our platform thorugh acquistions and organic growth. Over a three-year period and in the middle of the financial crises, I led the most challenged ISS markets in France, Belgium, Luxemburg and The Netherlands. Have executed a large business platform re-alignment process, which has included divestment of non-core divisions, re-structuring of remaining operations and implementation of new sales acceleration program to return to positive organic growth.Adm. Direktør / CM & CEO @ Overall responsible for operations in Denmark. Turnover DKK 3bn / EUR 0.45bn / 8.000 employees. Appointed to turn around the home market of ISS from a strugling position with both decrease in market share and operating margin, into a "lighthouse" for the ISS Group. After a successful pilot in Denmark, the organisational blueprint is currently under implementation in the Groups 52 country operations under the project name “GREAT”. Implemented a truly customer centric organization resulting in an increase in organic growth (from -7% to +9%), fueled by an increase in customer satisfaction (NPS from -21 to +35) and an increase in customer retention (81% to 91%). Employee engagement increase (NPS from +11 to +30). From February 2013 to Present (2 years 11 months) Copenhagen Area, DenmarkRegional CEO @ Overall responsible for operations in Western Europe Turnover DKK 15.5 billion / EUR 2.1 billion / 22% of Group / 69.000 employees. Appointed to lead the turnaround in the Group's low performing countries in a complex labour and negative growth environment. Divestment of non-core divisions, re-structuring of back-offices, implementation of new country management teams and implementation of segment oriented sales organisations. Member of Group Management Board From November 2009 to February 2013 (3 years 4 months) Copenhagen Area, DenmarkChief Operating Officer @ Overall responsible for Operations in Asia & Pacific. 14 countries / 125.000 employees Turnover DKK 8 billion / EBIT DKK 567m / 15% of Group Turnaround from "step child region" of the Group, to best performing and most value creating region for 5 consecutive years (2005-2009) Asia & Pacific development from DKK 1.1bn to 8bn in 5 years Asia development: Turnover DKK 923m to DKK 4.1bn (346% / CAGR 35%). EBIT DKK 55m to DKK 308m (458% / CAGR 41%) Five market entries: China, India, Taiwan, Philippines and Japan Member of Group Management Board From January 2005 to March 2010 (5 years 3 months) International Operations Director @ Responsible for the integration and acceleration of the largest acquisition of the Group - ISS Hygiene Services (formerly Eurogestion). 2% of Group turnover, but developed to 6.5% of Group EBIT. Developed as independant division from presence in 8 to presence in 16 countries in 2004 and 24 countries in 2006. Operational improvement with focus on best practice development and operational/sales synergies to ISS Group. Integrated the division fully into the Group country per country in the end of 2004 and handed it over to Group Operations. From July 2002 to January 2005 (2 years 7 months) Paris Area, FranceVP Corporate Affairs @ Project Managed new corporate stratey program Create2005, which coined the Facility Services phrase and the IFS strategy, that ISS is pursuing to date. Implementation of Create2005 strategy group-wide broken down on regions and countries. Assistant to the CEO, GMB and Board of Directors. Head of the HQ functions: Corporate Affairs, Business development and Communications. From December 1999 to July 2002 (2 years 8 months) IT Director @ IT Director Coca-Cola Tapperierne A/S Nordic IS Solutions Group Manager, Sales & Distribution, Coca-Cola Nordic Beverages A/S Member of Senior Management Team From May 1997 to December 1999 (2 years 8 months) Planning and Coordination Manager @ Linking company strategy to department plans and budgets Led 5 efficiency improvement projects across the organisation Implemented Balanced Scorecard as companywide management tool From July 1996 to April 1997 (10 months) Analyst @ - Organisational Change & Information systems - Full time during final year at CBS From August 1995 to June 1996 (11 months) Copenhagen Area, DenmarkM.Sc., Economics @ Copenhagen Business School From 1990 to 1995 Strath Haven High School From 1987 to 1988 Martin Thomsen is skilled in: Operations Management, Strategy, Global Business Development, China Business Development, Asia Pacific, Acquisitions, Divestitures, Restructuring, IPO, Private Equity, Western Europe, Facilities Management, International Sales, Turnaround Experience, Change Management