Martin Hapl's Email Addresses & Phone Numbers

📖 Summary

Manager with high degree of technical understanding and 10 years of relevant experience in international environment. Specialized in building, leading and supporting consulting teams and organizations. Significant portion of my work is to make off-shore delivery model work. I'm always putting tools and processes in place to enable people to be as efficient as possible, especially when a project is delivered by teams with huge time difference between them or the customer. To achieve that, I specialize in measuring performance of consulting organizations beyond the usual KPIs like utilization or margin. While not actively delivering technical tasks for most of my time, I posses following technical skills: - Understanding to Business Intelligence principles and architecture - Ability to develop ETL jobs - Java programming - Decent knowledge of UNIX systems - Decent knowledge of networking principles and technologies Specialties: Team Leadership, Business Intelligence, Professional Services Automation, Project Management, Distributed ArchitecturesVP Services, EMEA @ From July 2015 to Present (6 months) Prague, The Capital, Czech RepublicDirector of Consulting Europe and Managed Service @ Key Achievements: - Built and leading several teams capable of full project delivery for GoodData's OEM customers worldwide, and all types of customers in EU. The teams are located in both EU and US. - Established team capable of proactive monitoring and management of BI Solutions as a service. Introduced this as an offering for GoodData customers. - Implemented all the processes around PS Operation (Hour Tracking, Revenue Recognition and Billing, Forecasting, KPIs measurement). - Implemented PSA system (Workfront) - Led implementation of KPIs tracking BI project and integrations of PS systems with the rest of the company, mainly Finance (Workfront Salesforce; Workfront -> Netsuite; Workfront + Salesforce -> GoodData). Key Responsibilities: - Margin - Customer Satisfaction - Speed of Delivery - Operation Efficiency - Services Sales (Statements of Work, Pre-sales) From December 2012 to June 2015 (2 years 7 months) Prague, The Capital, Czech RepublicDirector of Managed Services @ Key Achievement: - Scale, as I grew GoodData PS presence in Europe by hiring ~20 people to deliver projects for mostly US-based customers. - Established a team focused on enablement of the delivery team in terms of tools and processes Key Responsibilities: - Customer Satisfaction - Speed of Delivery - Enablement (Technical, Process) From March 2011 to November 2012 (1 year 9 months) Prague, The Capital, Czech RepublicDirector of Professional Services @ Established initial Professional Services organization in GoodData. Worked on several project and learned SaaS BI / ETL tools and principles. From July 2009 to February 2011 (1 year 8 months) Prague, The Capital, Czech RepublicEMEA Practice Lead, SOA @ - Managed team of HP SOA Experts focused on enablement of implementation teams (both internal and partners) - Responsible for critical HP Systinet implementations in EMEA region - Pre-sales support From September 2007 to June 2009 (1 year 10 months) Prague, The Capital, Czech RepublicProject/Program Manager @ Managed engagements of SOA Systinet Practice team across the Europe. From February 2007 to August 2007 (7 months) Senior Consultant @ Consulting position focused mainly on implementation of Service Oriented Architecture (SOA) in a specific customer's environment. My responsibility was to design the architecture and later drive its implementation on site. From February 2006 to January 2007 (1 year) Senior Engineer, Technical Services @ My primary responsibility in this position was to provide validation of architectures of customer's projects. I was also actively participating on a certain stages of the project implementation. Besides that, I was responsible for delivery of trainings and workshops across Europe. The position required strong understanding of SOA principles and goals together with ability to transfer this knowledge to customer. Consultations provided for following products: SOA Repository, (WS-)Policy Manager, SOA Registry, SOAP Stack Familiarity with standards: XQuery, XPath, WS-Policy Framework, WS-Policy Attachment, WS-Security, UDDI, SOAP, WSDL, XML, XSD. Special interests: - WSM (Web Service Management Solutions - Amberpoint, Service Integrity, HP SOA Manager) - Security (Public Key Infrastructure, WS-Security, Netegrity, etc.) - Java Application Servers (WebSphere, WebLogic, etc.) From October 2004 to January 2006 (1 year 4 months) Support Engineer @ Support position mixing both front and second-line style of support. I haven't been only facing to Systinet's customers (phone, email) but I was also responsible for solving their issues - including issue replication, cause discovering and communication with Development and Product Management. Because of nature of Systinet's products, this position required strong knowledge of Web Service standards (SOAP, WSDL, WS-*, etc.), XML standards (XSD, XPath, etc.), Java programming and security (principles, PKI, etc.). It also required very good knowledge of UDDI standard and related specifications / technical notes. From May 2002 to September 2004 (2 years 5 months) Network Monitoring & Support @ Position included: - Network monitoring - Customer projects implementation - Delivering consultations for existing customers From March 1999 to April 2002 (3 years 2 months) Martin Hapl is skilled in: SOA, Business Intelligence, Web Services, SOAP, ETL, Cloud Computing, Team Leadership, Professional Services, XML, Databases, Enterprise Architecture, REST, Enterprise Software, SaaS, Integration