Image of Marloes Zwinkels-Breedijk

Marloes Zwinkels-Breedijk

Sr. Specialist Business Development @ de Bijenkorf (part of Selfridges Group)

Business Development at de Bijenkorf

Amsterdam Area, Netherlands

Ranked #1,353 out of 27,060 for Sr. Specialist Business Development in United States

Section title

Marloes Zwinkels-Breedijk's Email Addresses & Phone Numbers

Marloes Zwinkels-Breedijk's Work Experience

de Bijenkorf (part of Selfridges Group)

Sr. Specialist Business Development

August 2014 to Present

Amsterdam Area, Netherlands

de Bijenkorf

Process Manager

April 2011 to August 2014

Amsterdam Area, Netherlands

Xerox

Business Consultant / Client Team Manager

March 2008 to April 2011

Marloes Zwinkels-Breedijk's Education

University of Amsterdam

Master of Business Administration (MBA) Business administration / Bedrijfskunde / Business management / Bedrijfsmanagement

2014 to 2016

Hogeschool Zuyd (Maastricht, Heerlen, Sittard)

BS Hotel Management

1998 to 2002

Marloes Zwinkels-Breedijk's Professional Skills Radar Chart

Based on our findings, Marloes Zwinkels-Breedijk is ...

Fair
Leader
Engaging

What's on Marloes Zwinkels-Breedijk's mind?

Based on our findings, Marloes Zwinkels-Breedijk is ...

50% Left Brained
50% Right Brained

Marloes Zwinkels-Breedijk's Estimated Salary Range

About Marloes Zwinkels-Breedijk's Current Company

de Bijenkorf (part of Selfridges Group)

- Development of the commercial program of de Bijenkorf (traditional media and digital media); - Analyse costs & results of commercial activities and initiate improvements together with the board, buying and operations; - Development of tourism traffic in flagship stores by organizing marketing activities and set up partnerships with tour operators, hotels and tax refund offices.

Frequently Asked Questions about Marloes Zwinkels-Breedijk

What company does Marloes Zwinkels-Breedijk work for?

Marloes Zwinkels-Breedijk works for de Bijenkorf (part of Selfridges Group)


What is Marloes Zwinkels-Breedijk's role at de Bijenkorf (part of Selfridges Group)?

Marloes Zwinkels-Breedijk is Sr. Specialist Business Development


What is Marloes Zwinkels-Breedijk's personal email address?

Marloes Zwinkels-Breedijk's personal email address is m****[email protected]


What is Marloes Zwinkels-Breedijk's business email address?

Marloes Zwinkels-Breedijk's business email addresses are not available


What is Marloes Zwinkels-Breedijk's Phone Number?

Marloes Zwinkels-Breedijk's phone (**) *** *** 201


What industry does Marloes Zwinkels-Breedijk work in?

Marloes Zwinkels-Breedijk works in the Retail industry.


About Marloes Zwinkels-Breedijk

📖 Summary

Sr. Specialist Business Development @ - Development of the commercial program of de Bijenkorf (traditional media and digital media); - Analyse costs & results of commercial activities and initiate improvements together with the board, buying and operations; - Development of tourism traffic in flagship stores by organizing marketing activities and set up partnerships with tour operators, hotels and tax refund offices. From August 2014 to Present (1 year 5 months) Amsterdam Area, NetherlandsProcess Manager @ - Improved customer processes in stores & e-commerce channel based on customer feedback (project Voice of the Customer): o Analyzing data customer feedback; o Mapping the current customer process; o Draft expedient customer process; o Push team members to action; - Established customer satisfaction measurement in stores & online; contains more then 8.000 responses per month; - Created awareness of customer feedback at all levels of the organization (monthly feedback to the board, store managers and employees); - Responsible for the customer care (service desks in stores & outsourced Contact Center); - Developed functional designs for an Oracle based CRM system (RightNow); - Member in project team for large marketing campaigns and involved in creation of marketing calendar, for both stores and e-commerce channel. - Introducing “big data” analyzing tools for better understanding customer behavior and demands. From April 2011 to August 2014 (3 years 5 months) Amsterdam Area, NetherlandsBusiness Consultant / Client Team Manager @ - Client Team Manager of a team consisting out of 4 team leaders, 2 operational managers en 80 contact center agents. Responsible for the financial and operational results (EUR 2-5mln value) and consulting on improving customer care of Netherlands largest cable company; - Managed outsourcing project of an European Telecom provider (implemented a contact center of 130 seats within 4 months); - Senior project Manager of the transformation from cost center to value center for a leading publisher of magazines. (Doubled amount of inbound sales; Won the Outsource Award 2009); - Key team member in private equity owner initiated restructuring to improve bottom line; - Improved results and customer processes for various clients From March 2008 to April 2011 (3 years 2 months) Team Manager Customer Care @ - Lead a team of 20 employees; - Structured the new department after reorganization; - Improved level of customer service; - Special projects, such as expanding opening hours, implementing new products and systems. From January 2007 to March 2008 (1 year 3 months) Rotterdam Area, NetherlandsTeam Leader Customer Care @ - Lead a team of 10 employees; - Structured and improved the processes after a reorganization (staff reduction); - Improved level of customer service, measured by various KPIs; - Assisted with the reorganization of the department; - Special projects, such as implementing new products and systems. From September 2005 to January 2007 (1 year 5 months) Rotterdam Area, NetherlandsFront Desk Supervisor (officer ranking) @ - Lead a team of 10 employees; - Improve the level of customer service; - Deal with the complaints; - Generating revenue reports and reports for safety matters. From September 2002 to July 2005 (2 years 11 months) Master of Business Administration (MBA), Business administration / Bedrijfskunde / Business management / Bedrijfsmanagement @ University of Amsterdam From 2014 to 2016 BS, Hotel Management @ Hogeschool Zuyd (Maastricht, Heerlen, Sittard) From 1998 to 2002 Marloes Zwinkels-Breedijk is skilled in: Outsourcing, Operations Management, Management, Coaching, Project Management, Driven By Results, Customer Experience, Customer Service, Highly Ambitious, Process Management, Marketing Strategy, Leadership, Change Management, Contact Centers, Call Centers, Management Consulting, Dutch, CRM


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In a nutshell

Marloes Zwinkels-Breedijk's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 3 month(s)

Marloes Zwinkels-Breedijk's Willingness to Change Jobs

Unlikely

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