Vice President Global Ordering at AT&T
Vice President Global Ordering and Managed Sevices
January 2014 to Present
Vice President Global Billing Operations
July 2010 to December 2013
Regional Vice President Service Managment
April 2009 to July 2010
June 2008 to April 2009
Executive Director Business Solutions
January 2004 to January 2006
Director of Sales Global Markets
December 1999 to December 2003
Sales Manager Business Services
January 1996 to December 1999
What company does Mark O'Neil Page work for?
Mark O'Neil Page works for AT&T
What is Mark O'Neil Page's role at AT&T?
Mark O'Neil Page is Vice President Global Ordering and Managed Sevices
What industry does Mark O'Neil Page work in?
Mark O'Neil Page works in the Telecommunications industry.
Specialties:Leadership Development, Performance Improvement, Large team management, Managing for Success, Telecommunications Sales & Service, Telecom Product Marketing, Data Communications, VoIP productsVice President Global Ordering and Managed Sevices @ From January 2014 to Present (1 year 10 months) dallasVice President Global Billing Operations @ From July 2010 to December 2013 (3 years 6 months) Regional Vice President Service Managment @ Provide executive level support and leadership within AT&T's Service Management "Siganture Client Group". Service Management provides support to "Fortune 100" customers around the globe managing all aspects of AT&T Business Solutins providing stewardship reporting, project management, 24/7 escalaiton assistance and customer engagement. From April 2009 to July 2010 (1 year 4 months) Executive Director @ Executive Director Enterprise Business Sales and Service Oversee the day-to-day operation of an organization consisting of 1200 Sales and Service personnel supporting Local Access and Long Distance services across 22 states. Manage in-region service activities for Enterprise Business customers which represent over $20B in annual revenue. Manage $30M expense budget utilizing cost efficient operations planing and Six Sigma methodology eliminate defects and reduce cost. Develop process improvement plans to meet customer sales and service expectations. Oversees operating systems including policies and procedures, introduction of new technology and information flow for multiple locations. Analyze operational practices for effectiveness and practicality. Develop organizational goals, vision and direction & provide ongoing support to assure achievement of said objectives. Design strategic initiatives to ensure attainment of regional DMOQ’s including revenue attainment, workforce utilization, cycle time, quality assurance and customer service measurements. Develop market area strategy in order to meet the technical, regulatory and administrative requirements. Interact with key clients, sharing organizational game plan, collaborating on current and future strategies while prioritizing key objectives. Direct a broad range of organizational activities to ensure high quality service is provided in the resolution of customer questions and issues. From June 2008 to April 2009 (11 months) Executive Director Business Solutions @ Provide executive leadership and oversee the day to day operation of the Enterprise Business Solutions Inside Sales Centers. Lead a team of 1280 sales professionals in 14 centers across 13 states, responsible for generating over $100M in annual revenue. Develop strategic imperatives to deliver top line revenue growth, exceed customer service expectations and control expense. Responsible for managing a $101M expense budget, while delivering provisioning and billing support to SBC's Enterprise/Global customers. Manage customer relationships, negotiate policy with union leadership, and develop sales and support strategy with regional Sales leaders. From January 2004 to January 2006 (2 years 1 month) Director of Sales Global Markets @ Lead a Nationwide Sales and Service Organization of over 500 employees, responsible for delivering products and services to SBC's top 424 Global customers across the 13 state footprint. Develop strategic imperatives to deliver top line revenue growth, customer satisfaction and shareowner value. Meet and exceed business unit objectives, including managing a thirty million dollar expense budget. From December 1999 to December 2003 (4 years 1 month) Sales Manager Business Services @ Lead highly skilled Sales and Service Team, responsible for unit results in sales, retention, service and winback of SBC products and services. Evaluate ten subordinate managers' performance in developing service representatives, to apply product knowledge and competitive training in order to retain and sell. Responsible for meeting and exceeding revenue targets, managing a fourteen million dollar budget, increasing efficiency and improving customer service. Additional responsibilities include managing business relationships between SBC and its largest customers designing, negotiating, implementing new process, procedures and policy. From January 1996 to December 1999 (4 years) Business @ Southern Methodist University - Cox School of Business From 2008 to 2008 BS, Management @ University of San Francisco From 1990 to 1994 Mark O'Neil Page is skilled in: Telecommunications, Process Improvement, Management, Leadership Development, Change Management, Budgets, Call Centers, Customer Experience, Business Process..., VoIP, Customer Service, Business Planning, Team Management, Outsourcing, Coaching, Team Leadership, Analysis, Business Intelligence, Business Strategy, CRM, Contract Negotiation, Cross-functional Team..., Customer Satisfaction, Enterprise Software, Leadership, Marketing Strategy
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
2 year(s), 6 month(s)
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