Mark Smith
Chief Technology Officer at Whitbread | Greater Cambridge Area
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As the Chief Digital & Technology Officer at SSP Group Plc, Mark Smith plays a pivotal role in steering the company's digital transformation and technology strategy across a vast network of 3,000 hospitality and retail outlets in 38 countries. With a keen focus on enhancing customer experience for 1.5 million daily patrons, Mark leverages his extensive expertise in business analysis, stakeholder management, and IT strategy to drive innovative solutions that align with the company’s strategic objectives. His leadership is characterized by a collaborative approach, fostering a culture of authenticity and engagement within a globally distributed team.
Currently, Mark is spearheading several key projects aimed at integrating advanced digital platforms and optimizing business processes to improve operational efficiency. By implementing cutting-edge technologies, he is not only enhancing the customer journey but also streamlining internal workflows, thereby enabling the organization to respond swiftly to market demands. His commitment to change management and business transformation has been instrumental in positioning SSP Group as a leader in the hospitality sector, adept at navigating the complexities of a rapidly evolving digital landscape.
Mark’s reputation for commercial acumen is complemented by his ability to deliver project outcomes that resonate with both stakeholders and customers alike. His strategic vision encompasses enterprise architecture and business process improvement, ensuring that SSP Group remains at the forefront of innovation while maintaining a robust operational framework. Through his dynamic leadership, Mark continues to drive the company’s digital agenda, fostering a resilient and agile business model that is well-equipped for future challenges.
Chief Technology Officer at Whitbread in August 2024 to Present
Chief Digital & Technology Officer at SSP Group Plc. in February 2018 to August 2024
CIO (Interim) at Dunnes Stores in March 2017 to November 2017
Chief Information Officer - Asia at Tesco in April 2013 to February 2017
IT Director at Tesco in November 2011 to March 2013
Head of HR Transformation at Marks and Spencer in April 2010 to November 2011
Business Solution Manager at Marks and Spencer in May 2008 to April 2010
Senior Manager at Accenture in August 1997 to April 2008
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Ashridge Executive Education, Hult International Business School, Global Leadership Programme, January 2020
University of Oxford - Said Business School, CIO Academy, January 2016
University of Warwick, Bachelor of Science (BSc), January 1993 to January 1997
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Business Analysis
Stakeholder Management
IT Strategy
Change Management
Business Transformation
Business Process Improvement
Project Delivery
Integration
Business Process
Enterprise Architecture
Governance
Outsourcing
PMO
Team Leadership
Team Management
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Discover more about WhitbreadWhat is Mark Smith email address?
Email Mark Smith at [email protected] and [email protected]. This email is the most updated Mark Smith's email found in 2026.
How to contact Mark Smith?
To contact Mark Smith send an email to [email protected] or [email protected].
What company does Mark Smith work for?
Mark Smith works for Whitbread
What is Mark Smith's role at Whitbread?
Mark Smith is Chief Technology Officer
What is Mark Smith's Phone Number?
Mark Smith's phone +44 ** **** *269
What industry does Mark Smith work in?
Mark Smith works in the Retail industry.
Mark Smith Email Addresses
Mark Smith Phone Numbers
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