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Mark Kriesch's email & phone number

Director Analytics, Customer Experience, Market Research | Data Leader Enabling Smarter, Faster Decisions for Growth

Mark Kriesch's Email Addresses & Phone Numbers

Mark Kriesch's Work Experience

Digital River

Senior Analyst, Global Payment Systems | Data Analytics, Business Intelligence, Machine Learning

Greater Minneapolis-St. Paul Area

Questar Customer Experience

Director Customer Experience, Consulting Services | VOC, Dashboard Analytics,

2014 to 2016

Greater Minneapolis-St. Paul Area

The NPD Group

Account Manager | Market Research, Data Analytics, Key Automotive Analytics Manager

April 2009 to September 2014

Greater Minneapolis-St. Paul Area

Mark Kriesch's Education

Gustavus Adolphus College

Bachelor of Arts, Business Management - Math and Physics Electives

Mark Kriesch's Professional Skills Radar Chart

Based on our findings, Mark Kriesch is ...

Planned
Active
Motivational

What's on Mark Kriesch's mind?

Based on our findings, Mark Kriesch is ...

57% Left Brained
43% Right Brained

Mark Kriesch's Estimated Salary Range

About Mark Kriesch's Current Company

Consultant for U.S. Bank, Wells Fargo, American Express

Developed program for reporting and data manipulation for small business loans. Trained users on new reporting tool. Provided weekly / monthly performance reports and ad hoc requests as needed. Created modules and macros for manipulating data and generating reports. Developed user documentation. Assist in user training. Provided weekly/monthly performance reports and ad hoc requests as needed. Redesigned...

Frequently Asked Questions about Mark Kriesch

What company does Mark Kriesch work for?

Mark Kriesch works for Consultant for U.S. Bank, Wells Fargo, American Express


What is Mark Kriesch's role at Consultant for U.S. Bank, Wells Fargo, American Express?

Mark Kriesch is Business Analyst, Consultant | Database Creation, User Interface


What is Mark Kriesch's personal email address?

Mark Kriesch's personal email address is m****[email protected]


What is Mark Kriesch's business email address?

Mark Kriesch's business email address is [email protected]***.***


What is Mark Kriesch's Phone Number?

Mark Kriesch's phone (416) ***-*153


What industry does Mark Kriesch work in?

Mark Kriesch works in the Market Research industry.


About Mark Kriesch

📖 Summary

Senior Analyst, Global Payment Systems | Data Analytics, Business Intelligence, Machine Learning @ Digital River Analyze global client payment processes and identify revenue generating opportunities. Develop hypothesis, create action plans, evaluate A/B tests results, and make recommendations for continuous process improvement. reporting to VP Payment Operations and Analytics. Member of a cross functional corporate Billing Optimization team. Lead business opportunity assessments for global corporate prospects and existing clients to optimize payment methods.KEY STRATEGY AND ANALYTICS ACCOMPLISHMENTS• Participated in strategic ‘proof of concept’ test and identified an opportunity for a prospect to generate $70M within three years. • Created new key metrics to monetize Credit Card transaction recoveries. Collaborate with data warehouse analysts to acquire or create new datasets.• Built out new payment analytics capability and presented to international clients within first two months in position. • Designed new competitive benchmarks to help clients understand their global payment performance opportunities.• Created strategy for payment timing projected multi-million revenue opportunity. Greater Minneapolis-St. Paul AreaDirector Customer Experience, Consulting Services | VOC, Dashboard Analytics, @ Questar Customer Experience Director of Customer Experience Consulting, led analytic and account management team responsible for clients’ customer experience programs. Provided full-service Customer Experience program; web dashboards, reporting, KPI creation, analysis, training, near real-time complaint feedback loop, and management. Clients and prospects included healthcare, dental insurance, health and well-being services, and entertainment.KEY ANALYTICS INNOVATION FOR CUSTOMER EXPERIENCE GOALS• Analyzed client customer satisfaction data, presented easy to understand visual insights, and made recommendations to C-Suite and senior executives.• Designed online reporting tools and KPIs for site, franchise, field, and corporate managers to enable benchmarking and immediate actions. Managed reporting web portal projects.• Developed and managed implementation of “Areas of Focus” algorithm and reporting to help site managers prioritize actions that have maximum impact on increasing site customer satisfaction KPIs. • Created the survey instrument to capture customer feedback from client needs analysis.• Led the Voice of the Customer (VOC) program teams for multiple clients.• Presented at franchise conferences on KPI drivers for best compensation strategies to increase customer experience and satisfaction scores. From 2014 to 2016 (2 years) Greater Minneapolis-St. Paul AreaAccount Manager | Market Research, Data Analytics, Key Automotive Analytics Manager @ The NPD Group Led NPD on-site team at largest U.S. automotive aftermarket retailer. Identified and communicated competitive opportunities to leaders and executives. Led internal and external cross-functional teams to facilitate strategic projects. Partnered with groups across the organization on strategic planning and execution to influence manufacturers to purchase more retailer specific data. Reported to the Director Account Management.TRUSTED ADVISOR TO AUTO CLIENT FOR MARKET INTEL, MARKET SHARE, COMPETITIVE INTEL AND PERFORMANCE• Surpassed sales goals, outperformed sales budget by 13-27%.• Partnered with manufacturer's team and sold $609K in retail account data.• Created and executed account strategy to increase NPD data and insight use, protect retailer POS data flow, increase retailer revenue, and increase revenue from manufacturers that support the retailer.• Led local discussions with Regional Vice Presidents on their market, regions, channels, and category performance to identify opportunities and measure business results. Local marketing strategy were then updated.• Participated in “war games” simulations in key markets. Provided competitive data for simulations which improved client understanding of local competition and positioned NPD as a strategic partner with the retailer.• Trained small to large groups of clients’ employees on NPD’s web research tools, POS data, customer experience, market share, and other key metrics. Training was used as a catalyst to spread data and insight usage in marketing, merchandising, finance, field, and real estate departments. From April 2009 to September 2014 (5 years 6 months) Greater Minneapolis-St. Paul AreaData Analyst, Consultant | Digital, Mobile, Video Game Analysis and Reporting, Training @ Best Buy Analyzed POS and consumer data to quantify category business opportunities and key drivers. Monitored competitive and market conditions. Leveraged industry knowledge and made strategic recommendations to optimize category profit.TRANSFORMED CATEGORY TEAMS FOR BETTER MARKET INTELLIGENCE• Developed actionable insights from reporting and analysis for merchandising, marketing, and top executives. Led monthly cross-functional team meetings to identify drivers of key categories.• Led survey design and development for Best Buy Mobile and the corporate reputation tracker. Improved market research metrics while saving $300K on research costs.• Discovered, evaluated, and negotiated terms with new data source for musical instruments category leading to new insights and supporting new category rollout. From March 2005 to December 2008 (3 years 10 months) Greater Minneapolis-St. Paul AreaBusiness Analyst, Consultant | Database Creation, User Interface @ Consultant for U.S. Bank, Wells Fargo, American Express Developed program for reporting and data manipulation for small business loans. Trained users on new reporting tool. Provided weekly / monthly performance reports and ad hoc requests as needed. Created modules and macros for manipulating data and generating reports. Developed user documentation. Assist in user training. Provided weekly/monthly performance reports and ad hoc requests as needed. Redesigned a legacy system enabling the campus card team better access to their client information and improve customer service. Provided audits for non-profit clients to ensuring proper tax benefit documentation. From 2004 to 2005 (1 year) Greater Minneapolis-St. Paul AreaAccount Manager @ Healthcare Services Group, Inc Managed and monitored the performance of 10 employees in hospitals and nursing homes. Maintained labor and supply budget. Improved quality standards of my staff by 25%. Increased efficiency of my account by 22%. From 2003 to 2004 (1 year) Greater Minneapolis-St. Paul Area


Mark Kriesch’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Mark Kriesch's Personality Type

Extraversion (E), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Mark Kriesch's Willingness to Change Jobs

Unlikely

Likely

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Mark Kriesch's Social Media Links

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