I optimise the efficiency and profitability of businesses and services through the development of high performance operating models. Approved operating models are then implemented using change, programme and project management techniques, that have been tried and tested over many years, to bring the operating model to life.
My key areas of expertise include:
Business Transformation
Working at CxO level to help identify Business Strategy and turn this into a Business Transformation Plan, driving business change initiatives across your business often resulting in multi-million pound business benefits realisation plans.
Change Management
Once the changes required are understood, planning those changes and moving the organisation to the target operating model. Clear thinking, planning and internal communications are key to successful business change projects! Change programmes across the business requires detailed coordination and multi-level communications to drive right-first-time deliveries that ensure business readiness.
Programme Management
Definition and delivery of programme and projects, focussed on benefits realisation and right-first-time programme delivery. Especially experienced at business change management and in delivering transformational change. Managing successful programme is just one of the key elements in delivering change, organisational change is especially challenging.
Project Management and Rescue
Initiation of any kind of project, or rescue of a failing project or workstream.
Business Process Re-engineering
Optimising business processes, aligning with systems requirements and organisational design.
Software Selection
Defining clear requirements and using them to drive a software/supplier selection process.
IT Programmes & Projects
My experience includes many types of IT projects including: the installation of large networks, software development and testing, CRM and ERP implementation only projects.
Programme Manager @ A very exciting, leading edge software development programme!!! Watch this space - this one is going to be fun! From June 2015 to Present (7 months) Head of Property (Interim) @ From 2014 to Present (1 year) Non Executive Director @ Providing general management and business advice. From March 2014 to Present (1 year 10 months) London, United KingdomInterim Manager @ From 2013 to 2014 (1 year) Vice President/Programme Director @ A Start-up cloud computing company with its own Cloud Operating System. Reporting to the CEO, responsibilities included designing and launching a sustainable joint venture cloud computing business with a $5.68m budget while overseeing all aspects of sales and marketing including channel market planning, co-branding and brand alignment, corporate events, PR and advertising including web presence and internal communications. Also managed all contracts, documentation, forecasting and budgeting while integrating and defining business processes. From 2012 to 2013 (1 year) Saudi ArabiaVice President - Cloud Staging and Network Services @ Reporting to the UK Managing Director, responsibilities included turning around an £8m Data Centre business by introducing significant business process improvements primarily in day-to-day operations and in Finance. From 2011 to 2012 (1 year) London, United KingdomIT Change and Delivery Manager @ Delivery of gaming solutions in China, Technical and operational delivery and change. Complex Governmental politics and procedures. From October 2010 to April 2011 (7 months) Business Change Manager @ Defined initiated, planned and launched a major business transformation programme, working with senior executives managing sensitive change issues delivering a consolidation of disparate revenue streams onto one systems platform and while building 2 separate web sites.
Recruited a specialist Business Readiness team, defined the marketing proposition for the new organisations, forced out scoping issues by driving the business through detailed planning workshops, managed supplier relations, facilitated senior management in making some difficult decisions, set-up and ran the Business and Technical Change Board and mentored several team members. From 2011 to 2011 (less than a year) Sales and Marketing Manager @ Objective: To create a brand and go-to-market strategy. Budget: £250k
• Clarified the business concept and designed strategy
• Built web site
• Created the brand - “Clean-Like-New”
• Recruited , trained and delivered a successful telesales team
• Created all Franchise Training Materials
• Recruited the first 3 franchisees so achieving proof-of-concept
• Total Sales in first year £320k. From September 2009 to July 2010 (11 months) Head of Retail Consulting @ Objective: To broaden the potential landscape within Accounts outside typical mainstream business areas.
• Designed and delivered a sales campaign into top retail brands
• Coached team in consultative selling and project delivery (Sales and Project Cycle)
• Created “12 Weeks of Madness” marketing campaign and developed a significant pipeline
• Led a “Global 12 Weeks of Madness” at request of President of Global Services based on UK success From October 2007 to August 2009 (1 year 11 months) Commercial Manager @ Coordination and management of the cross-functional effort required to secure the exit of a major BPO third party supplier From April 2007 to October 2007 (7 months) Client Manager @ Rescue of the largest implementation of Navision into a retail organisation in Europe From March 2007 to March 2007 (1 month) Group IT Delivery Manager @ Commercial, technical and project management delivering the Tesco Operating Model and supporting technology into Turkey, China and later the US From July 2006 to February 2007 (8 months) Business Change Manager @ Performed a full business and technical audit to produce business requirements and an RFP, before selecting suppliers, successfully implementing a Microsoft Dynamics based ERP system From July 2005 to June 2006 (1 year) Programme/Change Manager @ Delivery of improved technology and business processes to 120,000 staff in 2000 locations From September 2004 to June 2005 (10 months) Project Manager @ Preparation of business plan and acquisition of government funding for an innovative new product (an odourless toilet). Help to design, built and tested a prototype. We were shortlisted to appear on Peter Jones’ TV programme “Tycoon”. From July 2003 to July 2004 (1 year 1 month) Programme Manager @ Responsible for the definition, launch and management of three programmes: First Contact Resolution, Excellent Contact Routing and Concert Decommissioning. From July 2002 to June 2003 (1 year) Programme Manager @ Rescue of national government software development project From July 2001 to February 2002 (8 months) Programme/Change Consultant @ Mentoring, coaching of staff, initiation, planning and delivery of business change From February 2001 to June 2001 (5 months) Senior Director - Major IT Programmes @ Responsible for a number of strategic initiatives including: the sale of C&W’s consumer business to NTL, Tokyo Fibre-Optic Backbone, full P&L ownership of an Application Development budget of £142m, the building of a global PMO and a major programme to heavily reduce product-to-market times. From March 1999 to February 2001 (2 years) Director - Business Programmes, Change and Communications @ International change management and programme delivery, 144 projects in 11 Programmes From May 1998 to March 1999 (11 months) Programme Manager @ Multi-vendor selection and delivery of smart-card based loyalty system From August 1997 to April 1998 (9 months) Programme Manager @ Management of all Beta Programmes, Internal Change Consultant From 1993 to 1996 (3 years)
MBA @ Oxford Brookes University From 1993 to 1996 HNC Electronics @ Technical College From 1982 to 1987 Music and Technology, Music @ Distance Learning - Music and Technology Mark Hunt is skilled in: Business Transformation, Programme Leadership, Project Planning, Software Project Management, Project Portfolio Management, Business Change Management, Risk Management, Risk Assessment, Risk Mitigation, Portfolio Management, Business Process, Non-executive Director, Change Programmes, Global Delivery, IT Management