Executive in Technology and Engineering
Director Cloud Operations / Systems Architect
April 2013 to Present
Austin, Texas Area
Senior Manager Technical PMO/IT Architecture
October 2012 to February 2013
Austin, Texas Area
All Web Leads, Inc.
Director of Online Operations
December 2011 to August 2012
Austin, Texas Area
Microsoft - Bing Travel (Farecast)
Senior Software Development Engineering Lead
April 2008 to December 2011
Austin, Texas Area
Director of Engineering Operations
July 2007 to April 2008
Principal Infrastructure Architect
November 2004 to April 2008
Technology Manager II
July 2003 to October 2004
Network and Systems Manager
2002 to 2003
Lead Support Engineer
2000 to 2001
Lead Support Engineer
1998 to 2000
1997 to 1998
In the every-expanding variety of cloud services, we empower customers to make rational decisions for where to host their applications and workloads by facilitating the practice of best execution venue strategies. Director of the devops, systems engineering and customer operations team to support our SaaS and dedicated hosting cloudMatrix offerings. Architected multi-tentant SaaS infrastructure platform. To handle... In the every-expanding variety of cloud services, we empower customers to make rational decisions for where to host their applications and workloads by facilitating the practice of best execution venue strategies. Director of the devops, systems engineering and customer operations team to support our SaaS and dedicated hosting cloudMatrix offerings. Architected multi-tentant SaaS infrastructure platform. To handle increased growth, successfully architected and executed on a plan to reduce deployment time by 99% (3w to 4h), using Chef, Ansible, and Rundeck. Manage release of hotfix, maintenance releases, and major feature releases to all of our customers, averaging 6 deployments per week to various UAT, Staging, and Production environments and hourly builds for various QA/Test/Dev environments. Transitioned to a global 24x7 support operations organization, managing outsource teams. Transformed customer service experience, integrating multi-channel support and analytics reporting. Empowered fellow employees through development & launch of custom self-service portal: Enabling others to deploy demo, debug, and development instances, manage environmental configuration, and report SLA metrics from all monitoring sources - NewRelic, CopperEgg, Neustar.
What company does Mark Garcia work for?
Mark Garcia works for Gravitant
What is Mark Garcia's role at Gravitant?
Mark Garcia is Director Cloud Operations / Systems Architect
What industry does Mark Garcia work in?
Mark Garcia works in the Information Technology and Services industry.
A Senior Management Leader with 15 years of experience in conceptualizing, architecting, and leading world class infrastructures. Successful leadership and management of critical and high revenue generating SaaS, IaaS, and PaaS environments involving a complex and diverse range of storage, security, operating systems, and networking technologies. Expertise in process improvement and agile software development life cycles. Highly focused in capacity planning, infrastructure design, architectural scalability, and datacenter management for Global Enterprises. Extremely analytical and data driven in executing on vision and direction for improving organizational health and establishing a cohesive team. Career Goals: - Immersion in building startups from innovative, relevant, and sound ideas. - Play key strategic roles in incubating ideas by providing my relevant experiences - Explore new technologies to provide scalable, efficient, and highly available infrastructures. Qualification Highlights: ∞ Private/Public Cloud Expert ∞ Incubation to Production ∞ Open Source Evangelist ∞ Data Center Infrastructure ∞ Cost Savings Analysis ∞ Team Building and Development ∞ Budget Forecasting ∞ Enterprise Resource Planning ∞ DevOps and Release Lifecycle ∞ Vendor Management ∞ Business Continuity Planning ∞ Process and Efficiency Expert Specialties: Infrastructure data/process work flow design and capacity planning, system build management, security auditing, scalability requirements, operational excellence, storage, network, firewall, and intricate network design.Director Cloud Operations / Systems Architect @ In the every-expanding variety of cloud services, we empower customers to make rational decisions for where to host their applications and workloads by facilitating the practice of best execution venue strategies. Director of the devops, systems engineering and customer operations team to support our SaaS and dedicated hosting cloudMatrix offerings. Architected multi-tentant SaaS infrastructure platform. To handle increased growth, successfully architected and executed on a plan to reduce deployment time by 99% (3w to 4h), using Chef, Ansible, and Rundeck. Manage release of hotfix, maintenance releases, and major feature releases to all of our customers, averaging 6 deployments per week to various UAT, Staging, and Production environments and hourly builds for various QA/Test/Dev environments. Transitioned to a global 24x7 support operations organization, managing outsource teams. Transformed customer service experience, integrating multi-channel support and analytics reporting. Empowered fellow employees through development & launch of custom self-service portal: Enabling others to deploy demo, debug, and development instances, manage environmental configuration, and report SLA metrics from all monitoring sources - NewRelic, CopperEgg, Neustar. From April 2013 to Present (2 years 8 months) Austin, Texas AreaSenior Manager Technical PMO/IT Architecture @ Established the first IT Program Management Office at HomeAway, directing key governance initiatives across the Global Technology team, supporting 750k+ vacation rental properties, powered by 4 datacenters and 22 offices spanning 8 countries and responsible for a 18M+ Capital and Expense budget. Initiated the office infrastructure build-outs and remodels for 6 offices in Q1/Q2 of 2013. Oversaw procurement functions for all hardware and software assets, as well as costs for subscription and maintenance, including datacenters and all telecommunications. Architected the initial discovery phase for establishing a Business Continuity Plan (BCP) and Change Control processes; 2 key Governance Programs. ▪ Responsible for the creation of 2013 Budget which involved 4 technology teams in forecasting costs based on growth, strategic projects, and infrastructure consolidation. Instituted reporting framework to improve efficient evaluation of costs based on scope of work. Implemented cost modeling for onboarding new employees and refresh rates for HW. ▪ Established first office build-out program framework involving detailed reporting on pre-build requirements, infrastructure pre-deploy tasks, budgeting, and 3rd party coordination. Organized kick-off process involving stakeholders to review logistics, assess business constraints. ▪ Oversaw technology improvements to our backup and recovery infrastructure as part of a mitigation strategy for issues discovered in our initial assessment of Business Continuity Planning. ▪ Established plan to improve performance bottlenecks, restore SLA’s, and lay groundwork for future demands as part of fortifying our systems and data recoverability. ▪ Architected 3 vs 5 year financial cost model for private vs public cloud (AWS). Data points included data growth, regional preference, processing/memory requirements, bandwidth calculations, reserve instance preferences, and resource requirements for network, storage, and system build-out. From October 2012 to February 2013 (5 months) Austin, Texas AreaDirector of Online Operations @ Leading the operations engineering and infrastructure team at All Web Leads, aggregating tens of thousands of new leads a day generated from consumers looking for insurance and routing them to our customers, insurance agents, brokers, and carriers. Oversaw the infrastructure of 150+ servers designed to capture, qualify, and route consumer data, in order to maximize profit margins, generating $110M+ revenue per year. Lead initiative to attain 99.98% uptime and implement business continuity initiatives. Responsible for maintaining all production and development systems. Manage team of system engineers and vendors. From December 2011 to August 2012 (9 months) Austin, Texas AreaSenior Software Development Engineering Lead @ Direct the Travel teams engineering and infrastructure operations at Bing.com, providing airfare predictions and hotel deals to millions of customers; aggregating billions of airfare observations, integrating rate and amenity data from dozens of hotel purveyors. Overseeing the architecture of 1,300 servers powering the web and business logic tiers, and Oracle/MySQL databases; consuming petabyte data stores. Lead refactoring efforts to reduce COGS by improving server utilizations and improving reliability goals, meeting 99.999. Designed and supervised release management processes, improving developer efficiency and reducing time to mitigate and recovery events. Supervised team of system engineers, datacenter managers, and vendors. ▪ Oversaw all technical integration efforts of Travel during Bing.com launch delivering in 9 months; required re-factoring of the legacy stack to meet availability, security, and capacity initiatives required across Bing. ▪ Expanded global presence of Travel services in a geo-redundant and high available architecture. Directed the build out of 2 datacenters footprints. ▪ Oversaw successful IT integration of legacy office lab and datacenter facilities using VPNs over dedicated MOE circuits. ▪ Director of cost savings plan to reduce COGS by ~$40k/month. Architect and implement migration of data computing platform and web application stack into Microsoft harden datacenter facility. Coordinate procurement and delivery of platform onto 1300 servers. ▪ Oversaw Travel Teams efforts in contributing to $22 million reduction in COGS – sunset hardware, implement application/operational efficiencies, and consolidating networking services. ▪ Director of initiative to reduce downtime to zero and ensure no data loss for our Bing Travel infrastructure. Strategically implemented multi-phased plan to ensure measurable results. From April 2008 to December 2011 (3 years 9 months) Austin, Texas AreaDirector of Engineering Operations @ Envisioned, prototyped, and scaled out the first airfare prediction website to provide traveling customers information on when to buy. Executed on launching into full scale production datacenters our experimental pipelines and data mining operations, all running within compute grids aggregating over 40 TB of data, processing over 360 billion price observations. Oversaw logistics to stay within our $2.5M budget and 2 ½ year timeline. Supervised the inventory and prediction data that fuels our site, held in our Oracle RAC and MySQL clustered infrastructure, and powered by Linux and Apache Tomcat. Engineered and outsourced all provisioned network connectivity requirements, both long haul DS3 circuits and dark fiber QMOE datacenter interconnects. Secured and managed monetarily favorable service contracts for both licensing and technical support for our hardware, circuits, datacenter footprints, corporate telecom, and office leasing. ▪ Architected and directed the migration of our incubation projects to a high capacity production scale infrastructure, providing 80 TB of storage (NetAPP/Isilon), an efficient and scalable DC powered compute grid, and secure network infrastructure, all within a $525k budget. ▪ Evaluated, audited, and brokered the best service contracts for our datacenter facility operations by reviewing procedures, business continuity plans, maintenance activities, security and support processes, netting an average 67% discount over MSRP. ▪ Architected and implemented a harden production footprint with the latest Cisco FWSM, Secure Computing Sidewinders, and bridged office and production facilities over a redundant and dedicated virtual Ethernet circuit secured pairs Cisco ASA 5500. ▪ Delivered custom built rack and compute platform utilizing the latest processing and power consumption technologies by collaborating with 3rd party providers on shoestring budget. From July 2007 to April 2008 (10 months) Principal Infrastructure Architect @ * System Build * Network Architecture Design * Clustering/Distributed computing * Providing services for data mining problems From November 2004 to April 2008 (3 years 6 months) Seattle, WATechnology Manager II @ The Solutions Support Team was a newly formed eBusiness Support Group at the bank. We provided an array of services involving application integration and support for our internal Business Solution Partners (BSP). Group liaison for the Enterprise Change Management (CM) Governing Board and key contributor in the development of CM policies and procedures . Directed the training of the 100+ person department on CM processes and policies. Oversaw the review and approval process for all changes to production, ensuring documentation and implementation details met established standards. Supervised the technology efforts for each BSP rolled under our support umbrella. Supervised the support of the banks Bluecoat Web Proxy infrastructure and F5 BigIP Load Balancing infrastructure. ▪ Executed initiatives to reduce the deployment time of new internal services from 120 days to 30 days by onboarding 17 internal BSPs within 1 ½ years; standardizing to a core set of services: Unified support matrix with 24x7 coverage of production systems, managed backup services, and implementing monitoring for applications and infrastructure systems. ▪ Directed a suite of services available to all BSPs involving system patch management of Solaris and Windows 2k/2k3, release management; installing packaged builds from build master and adhere to change management best practices through SDLC, application performance analysis and issue trending, actively maintain server inventory and vendor service contracts, coordinate system maintenance activities between multiple technology organizations and BSP customers. ▪ Architected and deployed the WaMu Intranet Portal running MS Sharepoint 2003 deprecating the legacy Weblogic/Sun CMS system. From July 2003 to October 2004 (1 year 4 months) Seattle, WANetwork and Systems Manager @ Directed technology and infrastructure initiatives in providing web development services for non-profit organizations specializing in community groups and health related information: Dairy Council of California, American Cancer Society. Core responsibilities involve design, budgeting, implementation, and management of the hosting platform environment. Directed vendor relationships for equipment and outsourcing technical support for a 24x7 environment. Maintained source code repository in CVS and architected continued integration environment for software builds. ▪ Architected and deployed a high-availability/redundant firewall running on OpenBSD using Spread and Wackamole. Refactored corporate and client email by implementing Qmail. Implemented website messaging platform using IMAP, and Qmail w/fastforward. ▪ Architected and deployed a redundant Apache web proxy system using mod_proxy and mod_rewrite. Developed a loadbalanced Perl architecture, configured dynamically via XML. ▪ Implemented CA (Certificate Authority) for handling private keys and certificates, VPN solution using ISAKMPD and IPsec. and provide site monitoring and reporting using Nagios. From 2002 to 2003 (1 year) Seattle, WALead Support Engineer @ Supervised a team of 7 systems engineers responsible for supporting a suite of eCommerce and metasearch sites: Metacrawler, Dogpile, PlaySite, Stocksite, SiliconInvestor, and HyperMart. Directed the successful operation of Authorize.net and Prio Merchant payment gateway systems/services and data processing warehouse, for AMEX, Visa, Discover, and MasterCard in our service-level driven, multi-platform, and geographically separated production environments consisting of 700 servers. Executed service improvement initiatives by collaborating with business and developments groups in analyzing availability and usability of our portal services. Oversaw relations between business and customer technical needs, advising on production improvement processes, and implementing/enforcing resource consumption policies for shared ecommerce services ▪ Supervised transition of systems through merge of Go2Net and InfoSpace, incorporating new procedures and processes. ▪ Architected and deployed production release tools written in Perl and PHP, managing the change management processes by reporting on poorly performing services through log analysis for over 1200 issues in Root Cause Analysis events. ▪ Devised and directed new structured analysis, data modeling, and sampling plans for increasing system performance of new services and maintaining Operational SLAs. From 2000 to 2001 (1 year) Bellevue, WALead Support Engineer @ From 1998 to 2000 (2 years) Support Engineer @ From 1997 to 1998 (1 year) Mark Garcia is skilled in: FreeBSD, Linux, OpenSuSE, Unix, Solaris, Windows Server 2003, Windows Server 2008, Windows XP Professional, Windows 7, Perl, Shell, Python, PHP, MySQL, PostgreSQL, Oracle, Berkeley DB, Citrix Netscaler, Redline, F5 BigIP, Apache, Tomcat, Jboss, NetApp, Isilon, Openfiler, Cisco Catalyst Switches, HP Procurve, Windows Server, Citrix, Data Center, Cloud Computing, Integration, Technical Resource..., Distributed Systems, Operating Systems, Servers, SDLC, High Availability, Scalability, Architecture, Architectures
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
1 year(s), 7 month(s)
There's 76% chance that Mark Garcia is seeking for new opportunities
Issued by Microsoft · September 2009
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