Senior Business Analyst, with Project Manager skills, experienced in solution design and implementing business applications. 10 plus years of IT project work in several platforms, from initial requirements gathering and process documentation, solution design, project planning, detailed requirements and test scenarios, build/configuration and integration, as well as migration, training and deployment. I constantly challenge myself, and strive to motivate teams, to provide businesses with the right tools to achieve their efficiency and productivity goals. Working with some great teams, I have successfully implemented custom developed and/or packaged applications in oil and gas, geomatics/survey, engineering-procurement-construction, airline, and agricultural industries. I always enjoy each new challenge, learning and interacting with the people that make it successful motivates me to provide my best value. Specialties: Microsoft Dynamics CRM – Certified Solutions Consultant

Senior Business Analyst (Consultant) @ Senior Business Analyst for Microsoft CRM 2015 implementation of a Pipeline Land Stakeholder Engagement application. Role included requirements gathering, solution design, and implementation lead for Land business users and IS Teams, leveraging best practices and new application functionality while performing daily business analyst tasks. Worked with USA and Canadian Land business subject matter experts, internal developers and contractors in MS CRM (integrated with GIS Application, SAP PM, External Web Application) to create overall solution. Detailed configuration for 12 modules as per business requirements based on legacy application functionality. Facilitated requirements gathering workshops, guiding technical solution design with respective technical leads, creating and performing test scenarios, data migration strategy and execution, assembling development tasks and providing project work breakdown structure for planning (as well as change management and training). From January 2014 to September 2015 (1 year 9 months) Solutions Analyst @ Solutions Analyst for phase two project to implement the remaining legacy application service types into the Construction Management System. Three teams are concurrently developing, testing, and implementing complex quote, design, procure, and construction processes. Worked with internal Solution Architect and leading respective functional and developer resources (for MS CRM, MS Project Server, SAP, SharePoint, BizTalk) to provide overall solution as per business requirements. Coordinated Test Driven Development/Configuration. Supporting and interacting with application specialists, testing, and training teams to determine implementation and deployment plan. From March 2013 to January 2014 (11 months) Calgary, Canada AreaProject Manager @ Project Manager for two concurrent projects to implement Quote Mapping and Outage Mapping Applications. Two teams of 6 were a mix of internal resources and consultants and met budget and delivery targets. As per company Project Management Office standards, determined Project Charter, Budget, Resources, and Project Plan/Work Breakdown Structure. Performed progress tracking, scope control,reporting, identified issues and addressed impediments for team members. Facilitated solutions with IT and Business stakeholders as required. From September 2012 to February 2013 (6 months) Calgary, Canada AreaBusiness Analyst/Microsoft Dynamics CRM @ Business Analyst/Technical Lead for deployment of MS CRM as a tool for managing and tracking quotes to customers regarding construction costs for electricity service. Worked directly with Product Owner and Subject Matter Experts on assembling requirements. Worked with technical leads from other teams to design solution architecture. Solution involved MS CRM integrated with external web site, ISV add-in, SAP, SharePoint and MS Project Server using BizTalk. Also performed scrum master role, scheduled iterative development, and provided detailed specifications to application and integration developers. Acted as key liaison to trainers, quality assurance, testing coordinators, and business users through user acceptance and deployment. From June 2010 to August 2012 (2 years 3 months) Calgary, Canada AreaBusiness Analyst/Technical Deployment Manager @ Consolidate functionality of legacy Job Management tools, along with existing and new integration functionality, into a new custom developed Job Management tool. Concurrent MS CRM implementation and Job Tool Integration to ERP (BST), SharePoint, GIS system, and more. Migrated historical job data from 3 legacy applications. Implemented Job tool to manage primary obligations and several other lines of business. Advisor for Product Owner, business liaison to the technical team. Scrum master for technical team of Developers, Dbas, Integration Architects. Scheduled iterative development, provided progress reporting, and provided detailed specifications to developers. Assisted in planning and implementation of Testing and Training with business representatives and coordinators. From February 2008 to April 2010 (2 years 3 months) Business Analyst @ Worked with Business Users, Integration Developers, and Database Analyst for upgrade of Fleet Management Application (Trax) and implemented Technical Training and Ground Equipment Management modules, as well as enhanced existing Integration with Human Resource, Sabre Time and Cycle, MEL modules, as well as JD Edwards Vendor Management and Invoicing. From March 2007 to October 2007 (8 months) Calgary, Canada Area

BA, Economics @ University of Calgary From 1991 to 1994 Mark Faas is skilled in: Microsoft CRM, Requirements Gathering, Integration, Data Migration, Project Planning, Business Analysis, Requirements Analysis, Business Process, ERP, Business Process Improvement, Project Management, Solution Architecture