Strong fit for an executive role in a company seeking seasoned technical leadership or executive management to develop the teams, products and services necessary for success.
Internet, IT and mobile technology executive qualified by over 25 years of experience including, President/CEO, Founder and CTO leading national and international teams to deliver applications, infrastructure and services in both startups and large companies. Highly motivated leader with a strong track record of building teamwork throughout the organization to get and keep projects on track. Broad range of management experience including; starting or turning around a business, raising capital, technology strategy, application development, construction and infrastructure deployment, network operations, support and contract negotiations. Multiple successes delivering projects on time and within budget including very large scale deployments.
Specialties: Strong leader/member of the executive team providing clear strategic thought, rational and practical approaches to meet business challenges and a personal commitment to make the company successful.
Sr Director Technical Services @ Asurion is a privately held company which provides device replacement insurance sold through
mobile phone carriers and big-box retailers; as well as mobile applications and support:
- Hired to run the Infrastructure and Operations teams that support Protection Applications –
developed and resold for mobile devices.
- Teams span infrastructure, systems administration, operational support, technical support and
database administration in Asurion data centers and multiple clouds.
- Scope includes teams in the US and Philippines and collaboration with multiple infrastructure
and application teams throughout the organization around the globe.
- Responsible for driving multiple improvements in service delivery and interdepartmental process to improve reliability and customer confidence in our product offering. From October 2013 to Present (2 years 3 months) San Francisco Bay AreaHead of Platform @ Hired as a consultant to run the Platform team, providing: commerce, virtual commerce, user and authorization services, catalog and merchandising to support the game and public facing websites.
- Our team rewrote a major portion of core services using Mongo DB in a matter of weeks to provide performance and scale for key services required to launch the game.
- Drove feature development and optimization of remaining services to promote the business and provide scale.
- Integrated new payment services to expand international footprint and a major distribution partner to bolster sales. From February 2013 to July 2013 (6 months) GM Syndication Development and Operations @ Hired to run technical organization for Real’s acquisition of Trymedia Systems - drove development of features to turn the syndication business around. Led an international team to launch the gamehouse site and meet an "impossible" deadline. Led initiatives/teams for platform consolidation, DRM, post production and technical operations. From May 2008 to March 2013 (4 years 11 months) SVP, Networks @ Implementation and operation of Aeris' M2M network across North America – including roaming services and network interoperability with all of the major carriers and several smaller players. Responsible for carrier contract negotiations and relationships. Constructed a world class NOC and a stellar support team. From July 2002 to April 2008 (5 years 10 months) Principal Consultant @ Hired with two colleagues to develop Infonet's wireless data strategy. Developed implementation plans, financial models and technical architecture for their wireless offering. Performed application and technology evaluation with solution providers and partners. Drove contract negotiations with wireless operators in Europe for data services. From March 2001 to July 2002 (1 year 5 months) CTO @ Technical evangelist for Wall Street and active participant in the last two rounds of financing – Responsible for Development, Network Engineering and Operations teams - grew these organizations 100% in one year to support corporate initiatives. Revamped process and infrastructure to improve reliability and cost. From 1999 to 2001 (2 years) President @ Co-founded EGL Networks with respected colleagues from the wireless industry. Raised money, established the business and deployed a national network and hosted mobility service for public safety and enterprise customers. EGL was acquired by Paradigm4 From 1998 to 2000 (2 years) Director, Data Systems Quality @ Managed a national team and combined budgets of $40 million per year to deploy and optimize the first wireless IP network for commercial service – 2,500 sites in 24 cities. Developed service level agreements and quality processes for the operation and tuning of the network, incorporating an automated system of quality metrics developed by my team. Developed technical and customer support centers for the wireless data service. From 1994 to 1998 (4 years) Manager Information Systems @ IT transformation: designed/developed new financial systems – improved reporting, accountability and operations. Upgraded network infrastructure and connected the Hutch to the Internet. Board member of Northwest Net – regional arm of the pre-commercial Internet. From 1986 to 1994 (8 years)
BS, Environmental Systems Simulation and Computer Science @ Huxley College Mark Chiarelli is skilled in: Computer Network Operations, Web Commerce, Product Management, SaaS, Start-ups, Telecommunications, Mobile Devices, Program Management, Location Based Services, Cloud Computing, Project Management, Strategic Partnerships, Product Marketing, Wireless, Vendor Management