Marissa Demers's Professional Skills Radar Chart
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Marissa Demers's Estimated Salary Range
Frequently Asked Questions about Marissa Demers
What company does Marissa Demers work for?
Marissa Demers works for Kickstarter
What is Marissa Demers's role at Kickstarter?
Marissa Demers is Head of Payments
Marissa Demers's phone (212) ***-*976
What industry does Marissa Demers work in?
Marissa Demers works in the Internet industry.
About Marissa Demers
💼 Past Experience
decade long experience in customer service, product development, and marketing.| Marissa Demers has a decade-long experience in customer service, product development, and marketing. As a product and payments leader at Squarespace, Marissa oversaw the development of the product vision, strategy, and roadmap to improve the Kickstarter Backer experience, increase new user acquisition from a global perspective, and streamline the pledge process. She also created and led the expansion into four new international markets over 12 months, developing roadmap, KPIs, and strategy for Kickstarter’s Payments team, focused on system infrastructure, integrity & compliance, and the Backer and Creator payments experience. As a senior product manager at Kickstarter, Marissa initiated optimization of payments operations, reliability, and quality using rigorous, data-driven performance evaluations and development. As a senior specialist at Saks Fifth Avenue, Marissa researched, restructured, and relaunched the company-wide intranet side collaborating with third-party vendors. In addition, Marissa was responsible for community development through continued development of interactive site features and enhancements to improve employee engagement and satisfaction. Marissa also served as the final escalation point for user-reported technical issues.In bars and restaurants all over the world, Marissa has turned frustrated repeat customers into loyal backers by developing and launching features that brought in $70 million in additional revenue. She’s also led the payments experience for Kickstarter’s Payments team, focusing on system infrastructure, integrity & compliance, and the Backer and Creator payments experience. She’s held successful relationships with vendor partners and steered key product launches for Squarespace and Kickstarter, resulting in a decrease in failed checkout rates by 78%, decreased failed payout rates by 86%, and increased checkout error recovery by 21%. In her previous role as the product manager for community technical operations at Kickstarter, Marissa defined the vision, mission, values, and set annual team strategy while managing and mentoring direct reports. She also served as the final escalation point for user-reported technical issues.Since joining Saks Fifth Avenue as the senior specialist for internal communications in March 2012, Marissa has overseen the development of interactive site features and enhancements to improve employee engagement and satisfaction. She’s written articles for web and email distribution for internal employees, created tools and resources for internal teams based on data-driven and qualitative research to maximize efficiency, and collecated and surfaced feedback from users to the product team. Marissa also served as the final escalation point for user-reported technical issues. As the head of payments at Kickstarter from June 2018 to May 2020, Marissa will continue to turnaround frustrated repeat customers into loyal backers by developing and launching features thatbring in $70 million in additional revenue and improving the Kickstarter Backer experience, increase new user acquisition from a global perspective, and streamline the pledge process.
Marissa Demers has a BA from Vassar College in 2006 and a Associates of Arts (AA) from Fashion Institute of Design & Merchandising in 2010. Demers studied at General Assembly from 2009-2011. Demers is currently a student at the University of Oregon, majoring in Economics and First Year Mock Trial. Demers has worked in the fashion industry as a model and future business owner. Demers is community service committed and has volunteered with local organizations such as those fighting childhood obesity, recycling, and fuel poverty. Demers is also the founder of her own charity race day parenting organization, " Parent Race Day", which encourages parents to have fun and join in on races for various charities on different days throughout the year.When asked about her ultimate goal, Demers stated, "My goals skew more towards giving back to the community and making a difference in some way. I hope to work on a lot of different issues through my work and through my charity."
💡 Technical & Interpersonal Skills
Marissa Demers has over 9 years of experience in the technical field, including 5 years as a Product Manager and 4 years as aSenior Product Manager. In these positions, Marissa led cross-functional development teams through ideation, technical development, and launch process, including go-to-market strategy and product assumptions. Moreover, Marissa has alsoshown leadership abilities in managing customer relationships,UX optimization, and community engagement.Based on her skills and experience, Marissa would be a great candidate for a Manager, Community Support position at Kickstarter, or a Senior Specialist position at Saks Fifth Avenue. Additionally, Marissa is highly efficient and knowledgeable incommunications, data-driven performance evaluations, and Usability testing. She is also comfortable working in fastpaced environments and has a successful track record of delivering high-quality products.
In a nutshell
Ranked #446 out of 8,920 for Head of Payments in New York
Extraversion (E), Sensing (S), Thinking (T), Judging (J)
2 year(s), 0 month(s)
There's 70% chance that Marissa Demers is seeking for new opportunities
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