A Business Analyst with a strong technical background and understanding of business and technology. Having worked for 4 years for leading consulting firms such as Accenture Financial Services and IBM Global Business Services, her skills include in-depth business and technology knowledge – backed by scholarships and a first class Masters degree at Lancaster University and an MEng in Electrical and Computer Engineering degree at National Technical University of Athens – along with a proven delivery record in a number of sectors (Financial Services, Public and Retail).

Product Owner @ From March 2014 to Present (1 year 10 months) Business Analyst @ Working across all departments within the IOE to deliver business improvements in IT and administration processes. Analysing current practices to identify efficiencies and improvements, and document new processes and polices. Supporting the implementation of corporate systems and provide post-implementation support on new and current systems. From August 2012 to March 2014 (1 year 8 months) TBT Global Payments Workstream Lead @ The Transactional Banking Transformation (TBT) programme is a 3 year programme under Wholesale Banking and Markets that looks into implementing a wide portfolio of initiatives across Cash Management & Payments, Digital Channels, Trade and Migrations. My role as a Global Payments Workstream Lead assigned to TBT is to support them in the seamless delivery and implementation of the Digital Channels initiatives and to ensure that any impact on Payment Operations, IT and Compliance is agreed with the right stakeholders from Global Payments at a Board/Director level. From January 2012 to July 2012 (7 months) Technology Consultant @ From January 2011 to July 2012 (1 year 7 months) Account Switcher Programme Senior Business Analyst @ The Account Switcher Programme has resulted from the Independent Commission on Banking, which has recommended an enhanced current account switching service. The Payments Council Board has endorsed plans to deliver the enhanced account switching service through the implementation of a centralised redirection service and Nationwide is one of the participating banks. I joined the Programme during the Project Initiation as a Senior Business Analyst; I was responsible for documenting the ‘As-Is’ Account switching processes, identifying the Nationwide specific Account Switching Requirements and defining the high level ‘To-Be’ processes.[November 2011 – January 2012]. From November 2011 to January 2012 (3 months) Payments Service Directive (PSD2012) Test Lead @ The Payment Services Directive (PSD) is an EU initiative to address the fragmentation of the European payment market. Although its implementation took place on the 1st November 2009, two of the regulations involve changes that are required by 1st January 2012. The PSD 2012 Project will implement the changes regarding these outstanding regulations; outbound payments time frames, and the rules around refusal of payment orders. Roles experienced during the project were System Test Lead and System Integration Test Lead. [May 2011 – November 2011]. From May 2011 to November 2011 (7 months) Payments Programme - Business Analyst @ The Payments Programme Mobilisation work order was a strategic 3-month piece of work to shape a roadmap for Payments change in Nationwide Building Society over the next 5 financial years carried out from a small team of three. This work was high visibility, involving meetings with very senior stakeholders, including at Divisional Director level. I worked as part of that team as a Senior Business Analyst and led the conversations with the senior Stakeholders from Channels area (Head of Channel Integration, Head of Telephony, and Head of Electronic Channels). From January 2011 to May 2011 (5 months) IT Consultant @ Joined Technology Consulting in graduate programme that stemmed from PwC Consulting. Joined Application Innovation Services in April 2010. As an IT Consultant I have worked for a variety of projects and clients within the Retail, Government and Financial sector From March 2008 to January 2011 (2 years 11 months) Internet Banking Business Analyst @ Worked for an NBS strategic initiative established with the purpose of transforming the capabilities of Nationwide’s Internet Bank over a 2-3 year period. Experienced large part of the lifecycle in various roles (Requirements, Services, and Business Analysis). Additionally was the Business Analyst for designing and supporting the Payments & Transfers functional area [Jan 2010 – Jan 2011]. From January 2010 to November 2010 (11 months) UAT Test Analyst/Lead @ Southwest One was joint venture between three local authorities in the Somerset/Taunton area and IBM, aimed at social transformation and the delivery of better value for money for council taxpayers. Experienced the lifecycle at its end, in a variety of roles (UAT Test Team Lead and UAT Test Analyst) [Sep 2009 – Dec 2009] From September 2009 to December 2009 (4 months) TfL-LCCS Quality Management @ High profile, £60m pound project to design, implement and operate the central London Congestion Charging Scheme systems; this solution replaced existing systems that were operated by Capita. Worked directly for the Project Manager, in a Quality Management role ensuring that the project met the contractual, legal and security requirements for the client [Feb 2009 – July 2009] From February 2009 to July 2009 (6 months) Test Analyst @ Strategic programme to refresh and replace existing hardware and systems and establish a reliable operating platform to grow the M&S retail business. Experienced the lifecycle as a Functional Test Analyst, NFR Assurance Analyst, and Defect Manager for the CSSM and Point of Sale solution. [June 2008 – Jan 2009] From June 2008 to January 2009 (8 months) Voluntary IT Teaching @ The CommIT Lancaster project is is a community ICT project totally funded by the European Social Fund (ESF). I have worked as a volunteer tutor to help lead computer and IT skills to senior citizens of the community. * Teaching basic computer skills to different people within the community. * Responsible for organising the structure of the lectures and for finding and designing appropriate learning material. * Helping people to carry out their personal projects. From January 2007 to March 2007 (3 months)

Distinction, MSc Information Technology Management and Organisational Change @ Lancaster University From 2006 to 2007 MEng, Electrical and Computer Engineering @ Ethniko Metsovio Polytechnico From 2001 to 2006 MEng, Electrical and Computer Engineering @ National Technical University of Athens From 2001 to 2006 Maria Papadelli is skilled in: Product Management, Product Design, Scrum, Agile Methodologies, Business Analysis, Business Process, Business Process Improvement, Change Management, Requirements Gathering, Requirements Analysis, Integration, Testing, Analysis, Risk Management, Project Management