Helping Customers Identify & Adopt File Transfer Solutions I am the customer account leader for a variety of Ipswitch's file transfer solutions in the East region of North America. This includes WS_FTP Server and Pro, MOVEit Cloud and MOVEit AdHoc Transfer. My objective is to provide the most valuable set of resources to IT teams as they identify ways to improve file transfer processes and systems within their business. These resources come from my experience partnering with customers to solve their information movement challenges; my team of technical file transfer specialists; and a set of educational content designed to address file transfer challenges. I enjoy working with IT teams and seeing them leverage this information to improve their position within their business and find the best file transfer solutions for their needs.

Eastern Region Territory Account Sales @ Actively strive to meet or exceed monthly sales quota. Discuss the value of the File Transfer products to prospects/customers to increase revenue within the Eastern US and Canada. Drive outgoing prospecting efforts by proactively calling on evaluation leads within assigned territory. Handle all incoming inquiries, overcome technical challenges, and guide prospects through the sales cycle. Communicate and assist Product Management in the development and improvement of the product requirements that are needed to increase market awareness and generate future demand for FT product families. Recommend the right FT solution based on the requirements and budget set forth by the prospect/customer. From January 2013 to Present (3 years) Account Representative Service Sales @ Responsible for selling Ipswitch FT Service Agreements, upgrades, and add-on products to our existing customers. Also includes: Achieving monthly sales goals, advocate for the promotion of, service and add on sales with existing customers. Recognize opportunities, propose solutions, and coordinate them to completion. Participate in business development and lead generation task forces as they pertain to the sales and marketing efforts in promotion of Services sales. Maintain a high level of knowledge of Ipswitch products and services and the ability to express their values, and functionality. From January 2009 to January 2013 (4 years 1 month) Customer Service Specialist @ Extensive customer interaction, answering calls, processing orders, problem solving, and general Operations area duties as required. Also includes: Learn and maintain currency with Ipswitch’s business rules as they relate to customers and all transactions involving them. Learn internal tools used to assist customers. Identify common customer questions/concerns and communicate them to manager. Professionally and effectively address customer inquiries via phone and email. Assist the customer until their issue is resolved or until they are in contact with the Ipswitch employee that can further assist them. From November 2006 to December 2008 (2 years 2 months) Account Manager @ Worked proactively to recognize/analyze data and client issues, evaluated and implemented proper solutions in timely manner. Provided initial point of contact for all clients in financial industry by building and maintaining close relationships. Setup new accounts by establishing a relationship and acquiring all necessary informaton to begin projects. Updated changes to clients’ website, and assisted with customization, website integration, marketing, and training. Produced and assisted in creative marketing materials. Worked closely with internal IT department to design new software and clients’ website. From February 2006 to November 2006 (10 months)

BS, Mass Communications @ Boston University From 2000 to 2005 Maria Michel is skilled in: SaaS, Solution Selling, B2B, Managed File Transfer, Sales Process, Customer Service, CRM, Direct Sales, Account Management, Strategic Partnerships, Process Improvement, Project Management, Business Intelligence, Strategic Planning, Telecommunications