Sr. Helpdesk coordinator
Columbus, Ohio
Grange insurance
Sr. Help desk coordinator
March 2014 to Present
Upper Arlington City Schools
Technician
February 2013 to March 2014
Apple
Genius
July 2010 to August 2013
Paracord Supplier llc
Operations Manager
October 2011 to February 2013
Alliance Data
PC Technician
June 2006 to July 2010
What company does Marc Hood work for?
Marc Hood works for Grange insurance
What is Marc Hood's role at Grange insurance?
Marc Hood is Sr. Help desk coordinator
What industry does Marc Hood work in?
Marc Hood works in the Information Technology and Services industry.
đź“– Summary
Sr. Help desk coordinator @ From March 2014 to Present (1 year 10 months) Technician @ From February 2013 to March 2014 (1 year 2 months) Genius @ Diagnosed and repaired all Apple hardware products in an efficient and responsible manner inline with the customer's expectations. Ensured customer data was handled in accordance with Apple policy. Mentored peers, and assisted with corporate training initiatives. From July 2010 to August 2013 (3 years 2 months) Operations Manager @ Completed all customer service inquiries, and found a cost effective and satisfying solution for both the customer and the company. Organized product shipments to ensure timely arrival. Calculated product inventory, and maintain proper inventory levels. Negotiated with vendors on fair pricing and timely inventory deliveries. From October 2011 to February 2013 (1 year 5 months) PC Technician @ Primary technician to the executive committee, including the retail President, Vice President , CFO, and COO. Identified, prioritized, and resolved technical issues. Supervised facility wide computer deployments. From June 2006 to July 2010 (4 years 2 months) Marc Hood is skilled in: OS X, Troubleshooting, Customer Service, Apple Remote Desktop, Technical Support, Windows, Laptops, Computer Hardware, Help Desk Support, Networking, Printers
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
2 year(s), 4 month(s)
Unlikely
Likely
There's 95% chance that Marc Hood is seeking for new opportunities
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