I joined to BMC in 2006 and since then I led the Service Support area, strengthening this business and accelerating its adoption in the Spanish market, working closely with customers, partners and internally with the area of Marketing Development and playing a key role in the adaptation of the BMC ITSM Platform to the Spanish market and
I joined to BMC in 2006 and since then I led the Service Support area, strengthening this business and accelerating its adoption in the Spanish market, working closely with customers, partners and internally with the area of Marketing Development and playing a key role in the adaptation of the BMC ITSM Platform to the Spanish market and helping to make this suite a standard in our market. Over 11 years of industry experience, primarily focused on the area of IT Service Management (ITSM) where I gained much experience in different technologies, standards and best practices of this discipline. The last December 2009, I was prometed to Software Consulting Manager for Spain and Portugal, where I will continue to drive the corporate strategy of BMC Business Service Management "and its development in the Spanish and Portuguese market.
Global Account Director @ Starting the new fiscal year for BMC and with a success previous year, I was promoted to manage Telefónica Globally. The main objectives of this new role are:
- To lead the teams in all countries with Telefónica presence in order to give a first class service to Telefónica, One customer, One team, One Strategy!!
- To become the Telefónica technological partner in their Digital Transformation
- Own the BMC global business with Telefonica From March 2015 to Present (10 months) Madrid Area, SpainExecutive Account Manager @ After a successful career managing the BMC presales SEMEA team, I was promoted as a BMC executive account manager for Telefónica Spain. The main objetives of this new challenge were;
to lead the BMC team helping Telefónica to get the right value of the BMC solutions sold, to own the BMC businsses and revenwe growth in one of the most important customer in Spain. From March 2014 to March 2015 (1 year 1 month) Madrid Area, SpainBMC Software AIME (Africa, Iberia, Middle East)Senior Software Consulting Manager @ Africa, Iberia, Middle East BMC Senior presales manager for IT Service Management, Cloud Computing, Datacenter Automation, Performance&Availability BMC business. From June 2013 to March 2014 (10 months) Madrid Area, SpainIberia Software Consulting Manager @ Iberia Presales manager for IT Service Management, Cloud Computing, Datacenter Automation, Performance&Availability BMC business. From December 2009 to June 2013 (3 years 7 months) Senior Software Consultant @ IT Service Management specialist From 2008 to December 2009 (1 year) Software Consultant @ IT Service Management specialist From January 2006 to January 2008 (2 years 1 month) Security Consultant @ Develop the security business unit with Symantec perimetral solutions, firewalls, ISDs, etc.. From November 2004 to January 2006 (1 year 3 months) Security and system administrator consulting manager @ From January 2002 to November 2004 (2 years 11 months) Security and system administrator consultant @ Presales and profesional services: Perimetral security system and systems administrator,design and implementation of security solutions (firewalls, IDs, etc) and systems (email, OS, databases, etc.) From December 2000 to January 2002 (1 year 2 months) Technical Presales @ Help to the sales force to introduce Remedy, as a develop engine and with the first out of the box help desk and service level agreement solutions. The main activities:
- Prove of concepts. From October 1999 to December 2000 (1 year 3 months)
IT service management high degree, IT Technical Specialist @ Granada From 1995 to 1998 Education and Certifications Manuel Linares is skilled in: IT Service Management, Operating Systems, BMC Remedy, Management, Pre-sales, Cloud Computing, ITIL, Enterprise Software, Linux, Firewalls, Public Speaking, Security, Databases, Business Service Management, IT Management
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