Experienced, value-driven professional with a global perspective and 15 years in software development, application maintenance & management services and global outsourcing engagements. Proven track record in increasing performance through dynamic leadership, strategic planning, process design, technology innovation and change management. I excel in guiding teams of senior managers, project managers, developers and analysts to provide solutions that
Experienced, value-driven professional with a global perspective and 15 years in software development, application maintenance & management services and global outsourcing engagements. Proven track record in increasing performance through dynamic leadership, strategic planning, process design, technology innovation and change management. I excel in guiding teams of senior managers, project managers, developers and analysts to provide solutions that deliver the greatest business value. I thrive on opportunities to drive people, processes and technologies, and possess strong interpersonal and technology skills to create innovative business solutions.
• Agile Mentoring and Coaching, Agile Methodologies Implementation, Program & Project Management, Application Development Management, Change Management, Strategic Planning, Risk Management, Delivery Management, Outsourcing Services Management, Vendor Management, Client Relations
• Consumer Industries & Retail, Banking, Finance, Insurance, Manufacturing, Transportation, Telecommunication, Oil & Gas, Government
I routinely travel the globe to work with application development and application management teams. International projects include England, Poland, India, Canada, USA, Malaysia, the Philippines, and the United Arab Emirates.
• Increased client-based revenues while maintaining the highest levels of Customer Satisfaction in an evolving and transformational environment.
• Strategic and creative thinker with a global perspective.
• Background in start-up/rapid deployment and growth, technologically advanced, multinational corporations.
•Able to successfully make tough, unambiguous choices impacting the fate of organizations. Proven delivery, business development (pre-sales & post-sales) and relationship management skills.
Global Practice Head, Agile & DevOps Practice @ From April 2014 to Present (1 year 7 months) Greater New York City AreaGlobal Head, Agile Competency & Center of Excellence (ACCOE) @ Lead team of Agile coaches, consultants, and practitioners across the globe. Develop and manage the strategic direction for ACCOE across verticals and horizontals within the company for delivery, sales and solutioning organizations, and alliances and partnerships with external vendors. Creating and executing training, mentoring, and coaching programs for Agile learning development across the organization. Instrumental in the improvement of professional development programs for CSPs and CSMs within the organization towards their professional training and advancement. Execute and implement successful Lean Management and Kanban initiative for DevOps team of a major Insurance company in North America. Consult, mentor, train and coach the DevOps teams and business stakeholders team with total team size of 200 people both onsite and offshore. From January 2013 to March 2014 (1 year 3 months) San Francisco Bay AreaAssociate Vice President & Head, Global Agile Competency - The Americas @ Helped establish an Agile transformation program for a major North American manufacturing company for a failed web and eCommerce platform and restructure the team using Agile and Scrum principles. Coached and mentored resources on business and technology sides, developed a successful transformation plan based on timeline and budget set by executive management, and created a successful metrics and standards definition to measure the success and execution of the Agile transformation program. From December 2011 to December 2012 (1 year 1 month) San Francisco Bay AreaAssociate Vice President & Lead - CIR Domain @ Recovered/corrected a majorly failing Supply Chain ERP initiative (due to another vendor) for a major North American retailer, saving them over $25M in investment costs. This was accomplished by deploying the systems within three months of beginning the project, providing ongoing support with the structuring of a SWAT team to handle critical issues, and ensuring that the IT teams were prepared to handle the busiest shopping season well in advance. From June 2010 to December 2011 (1 year 7 months) Managing Principal @ Dextrus Prosoft (DexPro) was an IT consulting company providing Agile and effective program- and project-level management execution and support to companies to achieve agility and enable effective monitoring and control for their existing software development processes, projects and programs.
Agile Management Consultant
Calgary Technologies, Inc. (Innovate Calgary) – Jan'10 - May'10
Provided strategic management and technical advisory services for various technology initiatives within CTI, including management and technical delivery solutions for Alberta's ICT sector portal. Scope included strategy development and the planning of new and emerging sector portals.
Agile Management Consultant & Coach
YYC – Jan'09-Dec 09
Using Agile methodology, provided an accelerated Agile delivery of a custom Asset and Inventory Management System for a large North American air transportation company.
Agile Management Consultant
Shaw – Nov'-08-Dec08
Led the program delivery of a large, strategic and complex MDM (Master Data Management) initiative, and managed the large scale ($10 million) MDM customer data management program.
Agile Management Consultant
AIG – May'08-Nov08
Led a 30+ development team using Agile development techniques and methods to advance and execute the employee benefits system project using SoA within an international and cross-cultural environment.
Management Consultant/Director BA Practice
NT Services Ltd. – Jan'08-Apr'08
Successfully managed a team of 16 project leads, information analysts and developers, by bringing effective leadership and vision to the BA team and established a stronger relationship with the product management team.
Agile Management Consultant
AEUB – Apr'07-Dec'07
Successfully delivered Well Spacing Maps and Integrated Applications Program projects, and managed a 15-person team with subsequent monthly releases with 97% accuracy in deployments using Unified Agile methods. From January 2004 to June 2010 (6 years 6 months) IT Management Consultant @ Led and managed the Accenture for Washington Mutual Card Services project involving Washington Mutual’s partnership with a large-scale wholesale retailer in hunting equipment within the US to implement joint marketing and sales of VISA credit cards. Managed the team of data modelers, developers and analysts for the creation of the data warehouse for a new card services program under the Sales & Acquisition vertical for Washington Mutual Card Services. Managed teams of offshore developers in two distinct geographical locations: Bangalore, India and Manilla, The Philippines, who were responsible for creating skeletons for ad hoc reporting in Crystal Reports and other canned report interfaces. Responsible for the management of 120 people onshore and offshore including assistant managers, team leads, functional analysts, developers, and testers. Responsible for a project budget of US $5 million/year. Implemented an average of 15 projects per quarter, impacting approximately 10+ applications, in addition to data warehouses and business intelligence. Developed and released a new process for incident and trouble ticket management and was successful in implementing a new incident management system for a Sales and Acquisition vertical. From October 2006 to March 2007 (6 months) San Francisco Bay AreaProject Management Consultant @ As the AFS program manager for the Wholesale Loan Services Group at Wells Fargo, I successfully delivered several initiatives of mainframe/CICS/messaging/workflow technology projects within the group portfolio. I successfully managed business analysts, team leads and application project managers. Initiatives included: Implementing Business Objects and Crystal Reports within the Commercial Real Estate Group, IBM DB2 Content Management project within the Wholesale Loan Services and Capital Markets Group, and successfully spearheaded the execution of a major legacy system upgrade for the Capital Markets Group. Led and facilitated several review and requirement sessions with external vendors including IBM, Business Objects, BEA, and Oracle. Successfully managed vendor and consultant onsite and offshore teams for the development and delivery of various projects. Extensively managed and reported project health using a corporate-wide Planview tool including resource management, time management and task management. Managed infrastructure requirements and worked with the hardware support group in procuring new hardware for project implementation. Successfully implemented project collaboration, issues management and document management systems for the project utilizing Web 2.0 components for team collaboration. From June 2003 to October 2006 (3 years 5 months) San Francisco Bay AreaProject Management Consultant @ Business liaison to corporate finance in the development of strategic business cases and profitability analyses, budgets, forecasts and internal cost allocations. Led the QA efforts in testing data for correctness and data integrity. Wrote test plans and conducted extensive testing: defining and testing of validation routines, testing of data extraction and transformation logic, and applied business rules. Established business relationships with various clients for ongoing projects; used Agile methods to address key areas in the project activities.
Developed work plans, scheduled deliverable and coordinated clients and staff members of the project team. Set resource allocation priorities based on schedule and budget constraints. Supported the project team by providing technical guidance. Acted as liaison for clients regarding project concerns; wrote detailed project specifications, business requirements, and system requirements. Initiated a study to implement quality guidelines for the company using ISO 9000 standards, and CMM Level 2 to address the internal software development processes. From October 2002 to May 2003 (8 months) San Francisco Bay AreaSr. Technology Consultant @ Designed a reporting mechanism based on available databases using Visual Basic and Crystal Reports. Managed a small team from the business side to generate reports on an informal basis, and provided support and maintenance with a team of developers for Crystal Reports. Supervised and developed tools to interact with the MQ Series in the AIX environment’s queues and queue manager to receive and send messages on the queues. Supervised and developed a data reporting tool providing monthly, weekly and daily counts from the selected data tables and create reports forwarded to personnel and uploaded it to the intranet system. Coordinated and managed resource meetings identifying requirements, access, and impacts to all projects for testing, and to assigned testers. Established regression test scripts, walk-through of test plans and cases for the test team, and documented the process for sanity checks. Provided training and consultation for testers needing improvement and documented the progress. Successfully executed acceptance and regression testing for DSL releases. Assessed complex project requirement changes on the company's Internet site (webhosting.com). Established a process for proper resource/work assignment for test teams for all releases. Tracked all defects using Vantive and provided daily status reports to senior management and teams. Served as the point of contact for developers and the release manager to resolve defects and conflicts. Recognized for outstanding performance for team efficiency and successful migration of projects. From June 2001 to September 2002 (1 year 4 months) San Francisco Bay Area
MS (partial), Software Engneering & Management @ Carnegie Mellon University From 2006 to 2008 Certificate, Software Management, A+ @ University of California, Berkeley From 2001 to 2002 Manoj Khanna is skilled in: Agile Coach, Scrum, Agile Methodologies, Applications Delivery, Kanban, Agile Modeling, Vendor Management, Program Management, Change Management, Software Project..., Cross-functional Team..., Outsourcing, Business Analysis, Strategy, Enterprise Software, Project Management, Risk Management, Analysis, IT Management, Management, Business Process, Security, Requirements Analysis, Project Delivery, Enterprise Architecture, Business Intelligence, PMO, Software Development, Integration, Training, Service Delivery, Leadership, Quality Assurance, IT Strategy, ITIL, SDLC, Consulting, Strategic Planning, Project Portfolio..., PMP, Agile Project Management, Business Process..., Solution Architecture, IT Service Management, CRM, Cloud Computing, Offshoring, Information Technology, Pre-sales, Resource Management