Amspar Medical Secretarial Diploma @
Solihull College of Technology
Dedicated and passionate health professional with extensive experience gained in public and private healthcare sectors locally and internationally along with 8+ years leadership experience including front line management, staff & stakeholder engagement, complaints & risk management, process improvement and financial management. Major strengths include staff management, patient advice, staff training, business development & administration. A confident &
Dedicated and passionate health professional with extensive experience gained in public and private healthcare sectors locally and internationally along with 8+ years leadership experience including front line management, staff & stakeholder engagement, complaints & risk management, process improvement and financial management. Major strengths include staff management, patient advice, staff training, business development & administration. A confident & articulate communicator with the ability to effectively liaise at all levels of an organisation, including senior management and key decision makers. Demonstrates strong analytical skills with the ability to work in fast paced environments, implementing complex projects, business change & influencing outcomes to achieve strategic priorities and clinical excellence.
Project Lead - Telephone and Online Services - The Travel Doctor TMVC @ Establishing the telephone consulting service for Travel Doctor; developing an electronic medical form for use by the medical staff; educating and training staff; and introducing service to Medibank leaders, Travel Doctor staff and potential corporate clients.
Successfully project managed through to completion, the development and implementation of a new electronic medical record form within 6 months that delivered operational efficiency. The new electronic form was fit-for-purpose and for use by patients and clinicians. Patient consultations could be accurately recorded and the links to additional information improved the service to patients.
Researched and evaluated standalone appointment booking systems for integration into the new telephone consulting service platform. The chosen solution was professional, sleek, and easy to use and complemented the telephone consulting service. From January 2011 to Present (5 years) Sydney Area Manger @ Managing and developing an existing CBD Travel Doctor Clinic; instituting a brand new clinic; marketing management; budget management for both clinics; chairing joint NSW TD meetings; attending and reporting to Executive Meetings representing Travel Doctor to report on travel medicine in NSW; and recruiting staff for the clinic.
Sourced and established premises in Western Sydney for the establishment of a brand new Travel Doctor Clinic. Delivered a fully operational clinic within 6 months.
Instrumental in driving the seamless operation of 2 Travel Medicine Clinics in separate locations.
Demonstrated superior leadership skills in efficiently managing both clinics (6 days a week). From January 2009 to March 2011 (2 years 3 months) Practice Manager @ Management and day to day running of the Sydney Travel Doctor; and facilitating business development
Successfully managed all aspects of recruiting and retaining staff.
Met all the requirements of recruiting staff and realised excellent retention of staff.
Oversaw the clinic budget and ensured the clinic was operating within budget whilst functioning efficiently. The clinic consistently operated within budget.
Spearheaded the design and implementation of a new streamlined process that led to a significant reduction in the number of debtors in the Sydney Travel Doctor Clinic. Attained a significant reduction in debtors within 3 months. From November 2006 to January 2009 (2 years 3 months) Patient Advice and Liaison Service (PALS) Lead @ Leadership and development of the Patient Advice and Liaison Service (PALS); managing PALs Co-ordinators; making changes to services as required; organising PCT patient and public involvement events and meetings; and reporting on the service to the PCT Board and other meetings.
Chaired and facilitated public and staff meetings for the PCT, thus enhancing patient experience.
Maintained a seamless flow of communication between staff and members of the public. Involved the public in decision making for the PCT, thereby delivering improved patient experience.
Streamlined the PALS reporting system to deliver an accurate and comprehensive overview of the PALS service and plans for the Board’s review. Prepared clear, focused reports to support the Board Papers and keep the Board informed. From February 2003 to September 2006 (3 years 8 months) Personal Assistant (PA) to Chief Executive @ Providing a complete personal assistant service to the Chief Executive, the Commissioning Manager and the Workforce Development Manager. From July 2001 to February 2003 (1 year 8 months) Birmingham, United KingdomPersonal Assistant (PA) to Consortium Director @ Providing a complete Personal Assistant service to the Director. From February 1999 to July 2001 (2 years 6 months) Birmingham, United Kingdom
Higher Diploma in Administrative Procedures @ Solihull College of TechnologyAmspar Medical Secretarial Diploma @ Solihull College of TechnologyTudor Grange School, Solihull Lisa Weatherley is skilled in: Change Management, Healthcare, Project Management, Stakeholder Engagement, Healthcare Management, Policy, Stakeholder Management, Program Management, Performance Management, Coaching, Business Process Improvement, Organizational Development, Training, Leadership, Leadership Development, Management
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